Work Roles
Data Analytics – Cyber Security - ICT
Cyber Security
ICT
•
Data Science
•
Business Intelligence
•
Data Engineering
•
Statistics
•
Data Management and Governance
•
Cyber Security Governance
•
Cyber Security Risk Management
•
Cyber Security Audit
•
Cyber Security Architecture
•
Vulnerability Assessment and Penetration Testing
•
Security Operations Centre
•
Incident Response
•
Digital Forensics and Malware Analysis
•
Threat Hunting and Intelligence
•
Technical Support
•
Quality Assuranc
•
Product Services
•
Software & Applications
•
CX
•
Infrastructure
•
Project Management
Work Roles
Data Analytics – Cyber Security - ICT
Data Analytics
Cyber Security
DATA SCIENCE
WORK ROLES AND CAREER SKILLS PROGRESSION
Data Analytics
Assistant Data Scientist
Data Scientist
Senior Data Scientist
Data Science Leader
Senior Data Science
Leader
Data Science Specialist
Senior
Data Science Specialist
Business Intelligence
Data Engineering
Statistics
Data Management and Governance
Data Science
ICT
Home Page
Data Analytics – Cyber Security - ICT
Assistant Data Scientist
Technical Skills:
Level
•
Statistics
•
Applied Mathematics
•
SQL
•
Data Visualization
1
1
1
1
Soft Skills:
•
Problem Solving
•
Analytical Thinking
•
Critical Thinking
1
1
1
Role Description:
Prepares data (simple visualization, cleaning, transformation, outlier detection)
Role Tasks:
1.
Develop, review, and improve simple programs
2.
Conduct data cleaning to provide usable data
3.
Conduct beginners’ data transformation
4.
Apply simple database extraction
5.
Use simple data visualization important
Training:
•
Statistics
•
SQL
•
Data visualization
Academic:
BSc required
Experience:
0 – 3 years
Assistant Data Scientist
Data Scientist
Senior Data Scientist
Data Science Leader
Senior Data Science
Leader
Data Science Specialist
Senior
Data Science Specialist
Skills Pathway
Data Science
Business Intelligence
Data Engineering
Statistics
Data Management and Governance
Data Science
Cyber Security
Data Analytics
ICT
Data Scientist
Technical Skills:
Level
•
Statistics
•
Applied Mathematics
•
SQL
•
Data Visualization
•
Neural Networks
•
Software Development
2
2
2
1
1
1
Soft Skills:
•
Problem Solving
•
Analytical Thinking
•
Critical Thinking
•
Communication
•
Sense Making
2
2
2
1
1
Academic:
BSc required
Experience:
3 – 6 years
Assistant Data Scientist
Data Scientist
Senior Data Scientist
Data Science Leader
Senior Data Science
Leader
Data Science Specialist
Senior
Data Science Specialist
Business Intelligence
Data Engineering
Statistics
Data Management and Governance
Data Science
Cyber Security
Data Analytics
ICT
Skills Pathway
Data Science
Role Description:
Creates data insights and algorithms under supervision
Role Tasks:
1.
Develop, review, and improve medium-complex programs
2.
Conduct data transformation
3.
Apply data storytelling to emphasize their essential content
4.
Apply medium-complex database extraction
5.
Use medium-complex data visualization to highlight important aspects
6.
Apply time series analysis (decomposition)
Training:
•
Statistics
•
SQL
•
Data visualization
•
Applied mathematics
•
Software development
Senior Data Scientist
Technical Skills:
Level
•
Statistics
•
Applied Mathematics
•
SQL
•
Data Visualization
•
Neural Networks
•
Software Development
•
Unsupervised Learning
•
Supervised Learning
•
Natural Language Processing
3
3
2
2
2
3
2
2
2
Soft Skills:
•
Problem solving
•
Analytical Thinking
•
Critical Thinking
•
Communication
•
Sense Making
•
Lifelong Learning
3
3
3
2
2
1
Academic:
MSc required
Experience:
6 – 10 years
Assistant Data Scientist
Data Scientist
Senior Data Scientist
Data Science Leader
Senior Data Science
Leader
Data Science Specialist
Senior
Data Science Specialist
Business Intelligence
Data Engineering
Statistics
Data Management and Governance
Data Science
Cyber Security
Data Analytics
ICT
Skills Pathway
Data Science
Role Description:
Builds complex algorithms for data analysis (NLP, neural networks, time series analysis, Machine Learning models)
Role Tasks:
1.
Prepare initial analysis and prototypes in a sandbox environment
2.
Develop predictive data models and create training sets for predictive analytics and evaluation
3.
Build a scalable machine learning model and Data Engineering processes
4.
Monitor model outputs against defined quality and performance standards
5.
Test models for functionality, reliability, and integrity of information before migrating them to the platform
6.
Build analytics tools to provide actionable insights and data visualization to assist in building and optimizing products
Training:
•
Statistics
•
SQL
•
Data visualization
•
Applied mathematics
•
Neural networks
•
Software development
•
Unsupervised learning Reinforcement learning
•
Natural language processing
Data Science Leader
Technical Skills:
Level
•
Statistics
•
Applied Mathematics
•
SQL
•
Data Visualization
•
Neural Networks
•
Software Development
•
Unsupervised Learning
•
Supervised Learning
•
Natural Language Processing
•
Project Management
•
Strategy Implementation
3
3
2
2
2
3
2
2
2
2
2
Soft Skills:
•
Leadership
•
Creative Thinking
2
2
Academic:
MSc required; PhD preferred
Experience:
10 – 14 years
Assistant Data Scientist
Data Scientist
Senior Data Scientist
Data Science Leader
Senior Data Science
Leader
Data Science Specialist
Senior
Data Science Specialist
Business Intelligence
Data Engineering
Statistics
Data Management and Governance
Data Science
Cyber Security
Data Analytics
ICT
Skills Pathway
Data Science
Role Description:
Manages a Data Science analytical thinking team
Role Tasks:
1.
Create and lead Data Science projects
2.
Manage the members of the team
3.
Communicate with the project stakeholders
Training:
•
Statistics
•
Applied mathematics
•
Neural networks
•
Software development
•
Unsupervised learning Reinforcement learning
•
Natural language processing
Senior Data Science Leader
Technical Skills:
Level
•
Statistics
•
Applied Mathematics
•
SQL
•
Data Visualization
•
Neural Networks
•
Software Development
•
Unsupervised Learning
•
Supervised Learning
•
Natural Language Processing
•
Project Management
•
Strategy Implementation
3
3
2
3
2
3
2
2
2
3
3
Soft Skills:
•
Leadership
•
Creative Thinking
3
2
Academic:
MSc required; PhD preferred
Experience:
14+ years
Assistant Data Scientist
Data Scientist
Senior Data Scientist
Data Science Leader
Senior Data Science
Leader
Data Science Specialist
Senior
Data Science Specialist
Business Intelligence
Data Engineering
Statistics
Data Management and Governance
Data Science
Cyber Security
Data Analytics
ICT
Skills Pathway
Data Science
Role Description:
Directs a Data Science focused team
Role Tasks:
1.
Direct the conduct of Data Science projects
2.
Manage the Data Science Managers
3.
Direct the communication with project stakeholders
4.
Identify and direct data science work for the team
Training:
•
Statistics
•
Applied mathematics
•
Neural networks
•
Software development
•
Unsupervised learning Reinforcement learning
•
Natural language processing
Data Science Specialist
Technical Skills:
Level
•
Statistics
•
Applied Mathematics
•
SQL
•
Data Visualization
•
Neural Networks
•
Software Development
•
Unsupervised Learning
•
Supervised Learning
•
Natural Language Processing
3
3
2
2
2
2
2
2
2
Soft Skills:
•
Leadership
•
Creative Thinking
•
Lifelong Learning
•
Critical Thinking
2
2
2
2
Academic:
MSc required; PhD preferred
Experience:
10 – 14 years
Assistant Data Scientist
Data Scientist
Senior Data Scientist
Data Science Leader
Senior Data Science
Leader
Data Science Specialist
Senior
Data Science Specialist
Business Intelligence
Data Engineering
Statistics
Data Management and Governance
Data Science
Cyber Security
Data Analytics
ICT
Skills Pathway
Data Science
Role Description:
Creates and leads Data Science projects
Role Tasks:
1.
Build Machine Learning and forecasting models
2.
Apply ML programming, Auto ML, and Codeless ML
3.
Apply data engineering and data modeling
4.
Conduct data science framework adoptions
5.
Evaluate Emerging Technologies and implementation feasibility
6.
Evaluate and adopt Emerging Technologies (Big Data Analytics, Data Science), in addition to BI and statistical solutions
Training:
•
Statistics
•
Applied mathematics
•
Neural networks
•
Software development
•
Unsupervised learning Reinforcement learning
•
Natural language processing
Senior Data Science Specialist
Technical Skills:
Level
•
Statistics
•
Applied Mathematics
•
SQL
•
Data Visualization
•
Neural Networks
•
Software Development
•
Unsupervised Learning
•
Supervised Learning
•
Natural Language Processing
3
3
3
3
3
3
3
3
2
Soft Skills:
•
Leadership
•
Creative Thinking
•
Lifelong Learning
•
Critical Thinking
2
3
3
3
Academic:
MSc required; PhD preferred
Experience:
14+ years
Assistant Data Scientist
Data Scientist
Senior Data Scientist
Data Science Leader
Senior Data Science
Leader
Data Science Specialist
Senior
Data Science Specialist
Business Intelligence
Data Engineering
Statistics
Data Management and Governance
Data Science
Cyber Security
Data Analytics
ICT
Skills Pathway
Data Science
Role Description:
Creates and leads Data Science projects
Role Tasks:
1.
Develop, review, and improve advanced programs
2.
Apply database design
3.
Apply software design
4.
Use ML for text analysis
5.
Use artificial neural network architecture
6.
Apply Objective Optimization Models (swarm intelligence)
7.
Use simulations to highlight important aspects
8.
Manage the use of Emerging Technologies (Big Data Analytics, Data Science), in addition to BI and statistical solutions
Training:
•
Statistics
•
Applied mathematics
•
Neural networks
•
Software development
•
Unsupervised learning Reinforcement learning
•
Natural language processing
BUSINESS INTELLIGENCE
WORK ROLES AND CAREER SKILLS PROGRESSION
Assistant BI Professional
BI Professional
Senior BI Professional
BI Leader
Senior BI
Leader
BI Specialist
Senior
BI Specialist
Data Science
Data Engineering
Statistics
Data Management and Governance
Business Intelligence
Cyber Security
Data Analytics
ICT
Home Page
Data Analytics – Cyber Security - ICT
Assistant BI Professional
Technical Skills:
Level
•
BI Tools
•
Data Visualization
•
SQL
1
1
1
Soft Skills:
•
Problem Solving
•
Analytical Thinking
•
Critical Thinking
1
1
1
Academic:
BSc required
Experience:
0 – 3 years
Assistant BI Professional
BI Professional
Senior BI Professional
BI Leader
Senior BI Leader
BI Specialist
Senior
BI Specialist
Skills Pathway
Business Intelligence
Data Science
Data Engineering
Statistics
Data Management and Governance
Business Intelligence
Cyber Security
Data Analytics
ICT
Role Description:
Provides data preparation
Role Tasks:
1.
Prepare data, including simple visualization, cleaning, transformation, outlier detection
2.
Apply BI tools under supervision
Training:
•
BI tools
•
Data visualization
BI Professional
Technical Skills:
Level
•
BI Tools
•
Data Visualization
•
SQL
•
Software Development
2
2
2
1
Soft Skills:
•
Problem Solving
•
Analytical Thinking
•
Critical Thinking
•
Communication
•
Sense Making
2
2
2
1
1
Academic:
BSc required
Experience:
3 – 6 years
Assistant BI Professional
BI Professional
Senior BI Professional
BI Leader
Senior BI Leader
BI Specialist
Senior
BI Specialist
Data Science
Data Engineering
Statistics
Data Management and Governance
Business Intelligence
Cyber Security
Data Analytics
ICT
Skills Pathway
Business Intelligence
Role Description:
Generates analytics on BI tools
Role Tasks:
1.
Design, build and execute data visualization programs
2.
Present a clear story summarizing data insights
3.
Enhance data communication
Training:
•
BI tools
•
Data visualization
•
SQL
•
Software development
Senior BI Professional
Technical Skills:
Level
•
BI Tools
•
Data Visualization
•
SQL
•
Software Development
•
Statistics
•
Data Science
3
3
3
2
1
1
Soft Skills:
•
Problem Solving
•
Analytical Thinking
•
Critical Thinking
•
Communication
•
Sense Making
•
Lifelong Learning
3
3
3
2
2
1
Academic:
MSc required
Experience:
6 – 10 years
Assistant BI Professional
BI Professional
Senior BI Professional
BI Leader
Senior BI Leader
BI Specialist
Senior
BI Specialist
Data Science
Data Engineering
Statistics
Data Management and Governance
Business Intelligence
Cyber Security
Data Analytics
ICT
Skills Pathway
Business Intelligence
Role Description:
Utilizes the modelling capabilities of the BI tools
Role Tasks:
1.
Manage the use of data visualization programs to present a clear story summarizing data insight
2.
Use the results of data communication to support the decision making of the BI Leader
Training:
•
BI tools
•
Data visualization
•
SQL
•
Software development
•
Statistics
•
Data Science
BI Leader
Technical Skills:
Level
•
BI Tools
•
Data Visualization
•
SQL
•
Software Development
•
Statistics
•
Data Science
3
3
3
2
2
2
Soft Skills:
•
Leadership
•
Creative Thinking
2
2
Academic:
MSc required; PhD preferred
Experience:
10 – 14 years
Assistant BI Professional
BI Professional
Senior BI Professional
BI Leader
Senior BI Leader
BI Specialist
Senior
BI Specialist
Data Science
Data Engineering
Statistics
Data Management and Governance
Business Intelligence
Cyber Security
Data Analytics
ICT
Skills Pathway
Business Intelligence
Role Description:
Manages a BI focused team
Role Tasks:
1.
Create and lead BI projects
2.
Manage the members of the BI team
3.
Communicate with the project stakeholders
Training:
•
BI tools
•
Data visualization
•
SQL
•
Software development
•
Statistics
•
Data Science
Senior BI Leader
Technical Skills:
Level
•
BI Tools
•
Data Visualization
•
SQL
•
Software Development
•
Statistics
•
Data Science
•
Problem Analysis
•
Quality Data Assurance
•
Project Management
•
Strategy Implementation
3
3
3
2
2
2
2
2
3
3
Soft Skills:
•
Leadership
•
Creative Thinking
3
2
Academic:
MSc required; PhD preferred
Experience:
14+ years
Assistant BI Professional
BI Professional
Senior BI Professional
BI Leader
Senior BI Leader
BI Specialist
Senior
BI Specialist
Data Science
Data Engineering
Statistics
Data Management and Governance
Business Intelligence
Cyber Security
Data Analytics
ICT
Skills Pathway
Business Intelligence
Role Description:
Directs a BI focused team
Role Tasks:
1.
Direct the conduct of BI projects
2.
Direct the BI Leaders to manage their team
3.
Manage the communication with project stakeholders
Training:
•
BI tools
•
Data visualization
•
SQL
•
Software development
•
Statistics
•
Data Science
BI Specialist
Technical Skills:
Level
•
BI Tools
•
Data Visualization
•
SQL
•
Software Development
•
Statistics
•
Data Science
•
Research
3
3
3
2
2
2
2
Soft Skills:
•
Leadership
•
Creative Thinking
•
Lifelong Learning
•
Critical Thinking
2
2
2
2
Academic:
MSc required; PhD preferred
Experience:
10 – 14 years
Assistant BI Professional
BI Professional
Senior BI Professional
BI Leader
Senior BI Leader
BI Specialist
Senior
BI Specialist
Data Science
Data Engineering
Statistics
Data Management and Governance
Business Intelligence
Cyber Security
Data Analytics
ICT
Skills Pathway
Business Intelligence
Role Description:
Creates and leads BI projects
Role Tasks:
1.
Develop the roadmap for the implementation of BI
2.
Provide technical advice towards completion of BI projects
Training:
•
BI tools
•
Data visualization
•
SQL
•
Software development
•
Statistics
•
Data Science
Senior BI Specialist
Technical Skills:
Level
•
BI Tools
•
Data Visualization
•
SQL
•
Software Development
•
Statistics
•
Data Science
•
Research
3
3
3
2
3
3
3
Soft Skills:
•
Leadership
•
Creative Thinking
•
Lifelong Learning
•
Critical Thinking
2
3
3
3
Academic:
MSc required; PhD preferred
Experience:
14+ years
Assistant BI Professional
BI Professional
Senior BI Professional
BI Leader
Senior BI Leader
Data Engineer Specialist
Senior
BI Specialist
Data Science
Data Engineering
Statistics
Data Management and Governance
Business Intelligence
Cyber Security
Data Analytics
ICT
Skills Pathway
Business Intelligence
Role Description:
Technically supervises BI projects
Role Tasks:
1.
Determine strategic direction for the implementation of BI and Advanced Analytics
2.
Conduct research on BI and Advanced Analytics to increase the success of BI projects
3.
Provide technical advice to the BI team
Training:
•
BI tools
•
Data visualization
•
SQL
•
Software development
•
Statistics
•
Data Science
DATA ENGINEERING
WORK ROLES AND CAREER SKILLS PROGRESSION
Assistant
Data Engineer
Data
Engineer
Senior
Data Engineer
Data Engineer
Leader
Senior Data
Engineer Leader
Data Engineer Specialist
Senior
Data Engineer Specialist
Home Page
Data Analytics – Cyber Security - ICT
Data Science
Business Intelligence
Statistics
Data Management and Governance
Data Engineering
Cyber Security
Data Analytics
ICT
Assistant Data Engineer
Technical Skills:
Level
•
SQL
•
Data Science
•
Data Structures
1
1
1
Soft Skills:
•
Problem Solving
•
Analytical Thinking
•
Critical Thinking
1
1
1
Academic:
BSc required
Experience:
0 – 3 years
Assistant Data Engineer
Data
Engineer
Senior
Data Engineer
Data Engineer
Leader
Senior Data
Engineer Leader
Data Engineer Specialist
Senior Data
Engineer Specialist
Skills Pathway
Data Engineering
Data Science
Business Intelligence
Statistics
Data Management and Governance
Data Engineering
Cyber Security
Data Analytics
ICT
Role Description:
Monitors the data system performance
Role Tasks:
1.
Prepare data for prescriptive and predictive modeling
2.
Apply preliminary data quality checks
3.
Identify opportunities for data acquisition
Training:
•
Data structures
•
Data science
Assistant Data Engineer
Data
Engineer
Senior
Data Engineer
Data Engineer
Leader
Senior Data
Engineer Leader
Data Engineer Specialist
Senior Data
Engineer Specialist
Data Engineer
Technical Skills:
Level
•
SQL
•
Data Science
•
Data Structures
•
Software Development
2
1
2
1
Soft Skills:
•
Problem Solving
•
Analytical Thinking
•
Critical Thinking
•
Communication
•
Sense Making
2
2
2
1
1
Academic:
BSc required
Experience:
3 – 6 years
Data Science
Business Intelligence
Statistics
Data Management and Governance
Data Engineering
Cyber Security
Data Analytics
ICT
Skills Pathway
Data Engineering
Role Description:
Plans, validates, and maintains data projects
Role Tasks:
1.
Explore ways to enhance data quality and reliability
2.
Analyze and organize raw data
3.
Combine raw information from different sources
Training:
•
Data structures
•
Data science
•
Software development
Assistant Data Engineer
Data
Engineer
Senior
Data Engineer
Data Engineer
Leader
Senior Data
Engineer Leader
Data Engineer Specialist
Senior Data
Engineer Specialist
Senior Data Engineer
Technical Skills:
Level
•
SQL
•
Data Science
•
Data Structures
•
Software Development
•
NoSQL
•
Spark
•
Hadoop
3
2
3
2
1
1
1
Soft Skills:
•
Problem Solving
•
Analytical Thinking
•
Critical Thinking
•
Communication
•
Sense Making
•
Lifelong Learning
3
3
3
2
2
1
Academic:
MSc required
Experience:
6 – 10 years
Data Science
Business Intelligence
Statistics
Data Management and Governance
Data Engineering
Cyber Security
Data Analytics
ICT
Skills Pathway
Data Engineering
Role Description:
Develops proof-of-concept data solutions
Role Tasks:
1.
Build data systems and pipelines
2.
Evaluate business needs and objectives
3.
Interpret trends and patterns
4.
Conduct data analysis and report on results
Training:
•
Data structures
•
Data science
•
Software development
•
SQL
•
NoSQL
•
Spark
•
Hadoop
Assistant Data Engineer
Data
Engineer
Senior
Data Engineer
Data Engineer
Leader
Senior Data
Engineer Leader
Data Engineer Specialist
Senior Data
Engineer Specialist
Data Engineer Leader
Technical Skills:
Level
•
SQL
•
Data Science
•
Data Structures
•
Software Development
•
NoSQL
•
Spark
•
Hadoop
•
Project Management
•
Strategy Implementation
3
2
3
2
2
2
2
2
2
Soft Skills:
•
Leadership
•
Creative Thinking
2
2
Academic:
MSc required; PhD preferred
Experience:
10 – 14 years
Data Science
Business Intelligence
Statistics
Data Management and Governance
Data Engineering
Cyber Security
Data Analytics
ICT
Skills Pathway
Data Engineering
Role Description:
Manages a Data Engineering Analytical Thinkinged team
Role Tasks:
1.
Create and lead Data Engineering projects
2.
Manage the members of the team
3.
Communicate with the project stakeholders
Training:
•
Data structures
•
Data science
•
Software development
•
SQL
•
NoSQL
•
Spark
•
Hadoop
Assistant Data Engineer
Data
Engineer
Senior
Data Engineer
Data Engineer
Leader
Senior Data
Engineer Leader
Data Engineer Specialist
Senior Data
Engineer Specialist
Senior Data Engineer Leader
Technical Skills:
Level
•
SQL
•
Data Science
•
Data Structures
•
Software Development
•
NoSQL
•
Spark
•
Hadoop
•
Quality Data Assurance
•
Project Management
•
Strategy Implementation
3
3
3
2
2
2
2
2
3
3
Soft Skills:
•
Leadership
•
Creative Thinking
3
2
Academic:
MSc required; PhD preferred
Experience:
14+ years
Data Science
Business Intelligence
Statistics
Data Management and Governance
Data Engineering
Cyber Security
Data Analytics
ICT
Skills Pathway
Data Engineering
Role Description:
Directs a Data Engineering analytical thinking team
Role Tasks:
1.
Direct the conduct of Data Engineering projects
2.
Manage the Data Engineer Leaders
3.
Manage the communication with projects stakeholders
Training:
•
Data structures
•
Data science
•
Software development
•
SQL
•
NoSQL
•
Spark
•
Hadoop
Assistant Data Engineer
Data
Engineer
Senior
Data Engineer
Data Engineer
Leader
Senior Data
Engineer Leader
Data Engineer Specialist
Senior Data
Engineer Specialist
Data Engineer Specialist
Technical Skills:
Level
•
SQL
•
Data Science
•
Data Structures
•
Software Development
•
NoSQL
•
Spark
•
Hadoop
•
Architecture DevOps
3
2
3
3
2
2
2
2
Soft Skills:
•
Leadership
•
Creativity
•
Lifelong Learning
•
Critical Thinking
2
2
2
2
Academic:
MSc required; PhD preferred
Experience:
10 – 14 years
Data Science
Business Intelligence
Statistics
Data Management and Governance
Data Engineering
Cyber Security
Data Analytics
ICT
Skills Pathway
Data Engineering
Role Description:
Creates and leads data engineering solutions
Role Tasks:
1.
Work with stakeholders to identify needs, use cases, priorities
2.
Work with data owners to support data collection, integration, and retention requirements
3.
Develop and contribute to data modeling, mining, production, reporting, and analysis
4.
Assemble large, complex data sets that meet business requirements
5.
Develop extract, transfer, and load (ETL) processes for data extraction
6.
Identify and implement opportunities for process improvement and report automation
Training:
•
Data structures
•
Data science
•
Software development
•
SQL
•
NoSQL
•
Spark
•
Hadoop
Assistant Data Engineer
Data
Engineer
Senior
Data Engineer
Data Engineer
Leader
Senior Data
Engineer Leader
BI Specialist
Senior Data
Engineer Specialist
Senior Data Engineer Specialist
Technical Skills:
Level
•
SQL
•
Data Science
•
Data Structures
•
Software Development
•
NoSQL
•
Spark
•
Hadoop
•
Architecture DevOps
3
3
3
3
3
3
3
3
Soft Skills:
•
Leadership
•
Creativity
•
Learning and Development
•
Critical Thinking
2
3
3
3
Academic:
MSc required; PhD preferred
Experience:
14+ years
Data Science
Business Intelligence
Statistics
Data Management and Governance
Data Engineering
Cyber Security
Data Analytics
ICT
Skills Pathway
Data Engineering
Role Description:
Technically directs data engineering solutions
Role Tasks:
1.
Manage the communication with stakeholders
2.
Manage the work with data owners
3.
Manage and improve data modeling, mining, production, reporting, and analysis
4.
Manage the data set assembly process
5.
Manage data extraction processes
6.
Monitor data management and mining system performance and develop ways to improve data reliability, efficiency, and
quality
7.
Work with data and analytics experts
8.
Manage the identification and implementation of opportunities for process improvement and report automation
Training:
•
Data structures
•
Data science
•
Software development
•
SQL
•
NoSQL
•
Spark
•
Hadoop
STATISTICS
WORK ROLES AND CAREER SKILLS PROGRESSION
Assistant Statistical Analyst
Statistical Analyst
Senior Statistical Analyst
Statistical Analysis Leader
Senior Statistical Analysis
Leader
Statistical Analysis
Specialist
Senior Statistical Analysis
Specialist
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Data Analytics – Cyber Security - ICT
Data Science
Business Intelligence
Data Management and Governance
Data Engineering
Statistics
Cyber Security
Data Analytics
ICT
Assistant Statistical
Analyst
Statistical Analyst
Senior Statistical
Analyst
Statistical Analysis
Leader
Senior Statistical
Analysis Leader
Statistical Analysis
Specialist
Senior Statistical
Analysis Specialist
Technical Skills:
Level
•
Database Development
•
Sampling Theory
•
Data Visualization
1
1
1
Soft Skills:
•
Problem Solving
•
Analytical Thinking
•
Critical Thinking
1
1
1
Academic:
Bachelor's degree in Statistics, Economics, Actuarial
Science or equivalent
Experience:
0 – 3 years
Assistant Statistical Analyst
Skills Pathway
Statistics
Data Science
Business Intelligence
Data Management and Governance
Data Engineering
Statistics
Cyber Security
Data Analytics
ICT
Role Description:
Conducts data collection, statistical data sorting, statistical data classification
Role Tasks:
1.
Receive and examine statistical data, and classifying them statistically
2.
Review, audit and process statistical data and information received from all fields to ensure its accuracy and consistency
with statistical data
3.
Prepare forms and statistical tables for studies, statistical surveys, and opinion polls
4.
Sort of statistical data and information from statistical agencies
5.
Prepare periodic statistical reports on the work and activities that have been completed
Training:
•
Regression
•
Sampling
•
Data visualization
•
Database development
Assistant Statistical
Analyst
Statistical Analyst
Senior Statistical
Analyst
Statistical Analysis
Leader
Senior Statistical
Analysis Leader
Statistical Analysis
Specialist
Senior Statistical
Analysis Specialist
Academic:
Bachelor's degree in Statistics, Economics, Actuarial Science
Experience:
3 – 6 years
Statistical Analyst
Technical Skills:
Level
•
Database Development
•
Sampling Theory
•
Data Visualization
•
Probability Theory
•
Regression
•
Time Series
2
2
2
1
1
1
Soft Skills:
•
Problem Solving
•
Analytical Thinking
•
Critical Thinking
•
Communication
•
Sense Making
2
2
2
1
1
Data Science
Business Intelligence
Data Management and Governance
Data Engineering
Statistics
Cyber Security
Data Analytics
ICT
Skills Pathway
Statistics
Role Description:
Conducts surveys and participates in supervising data collection, processing, and analysis
Role Tasks:
1.
Participate in identifying the basic frameworks for conducting surveys
2.
Participate in technical supervision of the implementation of surveys
3.
Supervise the stages of collection, processing and analysis, and make sure that conclusions are drawn based on
scientific foundations
4.
Verify the correctness of the outputs of the surveys that have been implemented
5.
Participate in the sampling process
6.
Provide professional and technical expertise and advice
7.
Document survey work and technical statistical supervision
Training:
•
Probability theory Regression
•
Sampling
•
Data visualization Data science
•
Database development
Assistant Statistical
Analyst
Statistical Analyst
Senior Statistical
Analyst
Statistical Analysis
Leader
Senior Statistical
Analysis Leader
Statistical Analysis
Specialist
Senior Statistical
Analysis Specialist
Academic:
Master's degree in Statistics, Economics, or equivalent
Experience:
6 – 10 years
Senior Statistical Analyst
Technical Skills:
Level
•
Database Development
•
Sampling Theory
•
Data Visualization
•
Probability Theory
•
Regression
•
Time Series
•
Data Science
•
Software Development
•
Field of Specialization (economics, population, trade, sampling etc)
3
2
2
1
2
2
1
1
1
Soft Skills:
•
Problem Solving
•
Analytical Thinking
•
Critical Thinking
•
Communication
•
Sense Making
•
Lifelong Learning
3
3
3
2
2
1
Data Science
Business Intelligence
Data Management and Governance
Data Engineering
Statistics
Cyber Security
Data Analytics
ICT
Skills Pathway
Statistics
Role Description:
Manages the survey conduction process, participates in technical supervisions, and supervises the stages of collection,
processing and analysis
Role Tasks:
1.
Develop methodologies, preparing, analyzing and calculating data, and statistics indicators
2.
Participate in setting goals related to statistical projects and operations
3.
Ensure the accuracy and validity of outputs of data, statistics, and statistical indicators
4.
Provide technical supervision of the stages of processing, preparing, analyzing and calculating data, and statistics
indicators
5.
Prepare studies, research and extracting reports
6.
Prepare and developing all technical statistical operations
7.
Prepare periodic reports that include a presentation of data, statistics and indicators
Training:
•
Probability theory Regression
•
Sampling
•
Time series
•
Data visualization Data science
•
Field specialization Software development
•
Database development
Assistant Statistical
Analyst
Statistical Analyst
Senior Statistical
Analyst
Statistical Analysis
Leader
Senior Statistical
Analysis Leader
Statistical Analysis
Specialist
Senior Statistical
Analysis Specialist
Experience:
10
- 14 years
Statistical Analysis Leader
Technical Skills:
Level
•
Database Development
•
Sampling Theory
•
Probability Theory
•
Regression
•
Time Series
•
Data Science
•
Software Development
•
Field of Specialization (economics, population, trade, sampling etc)
•
Project Management
•
Strategy Implementation
3
2
2
2
2
2
1
2
2
2
Soft Skills:
•
Leadership
•
Creative Thinking
2
2
Academic:
Master's degree in Statistics, Economics, Actuarial Science or
equivalent. Preferably PhD.
Data Science
Business Intelligence
Data Management and Governance
Data Engineering
Statistics
Cyber Security
Data Analytics
ICT
Skills Pathway
Statistics
Role Description:
Supervises the management and implementation of all statistical projects, actions, operations, and studies performed in the
department
Role Tasks:
1.
Define the department's strategic goals and action plans
2.
Distribute work, directing employees, and following up on all statistical tasks
3.
Participate in preparing the annual department budget
4.
Supervise the stages of projects, and reports to decision makers
5.
Supervise the preparation of periodic bulletins for the department's work and activities
6.
Prepare reports for the department's achievements related to statistical projects
7.
Provide means and methods to ensure the realization of the flow of data.
8.
Follow all statistical studies and research of Dubai, conducting statistical analyses and comparisons
Training:
•
Probability theory Regression
•
Sampling
•
Time series
•
Data visualization Data science
•
Field specialization Software development
•
Database development
Assistant Statistical
Analyst
Statistical Analyst
Senior Statistical
Analyst
Statistical Analysis
Leader
Senior Statistical
Analysis Leader
Statistical Analysis
Specialist
Senior Statistical
Analysis Specialist
Senior Statistical Analysis Leader
Technical Skills:
Level
•
Database Development
•
Sampling Theory
•
Probability Theory
•
Regression
•
Time Series
•
Data Science
•
Software Development
•
Field of Specialization (economics, population, trade, sampling etc)
•
Project Management
•
Strategy Implementation
3
2
2
2
2
2
1
2
3
3
Soft Skills:
•
Leadership
•
Creative Thinking
3
2
Academic:
Master's degree in Statistics, Economics, Actuarial Science or
equivalent. Preferably PhD on the above-mentioned subjects
Experience:
14+ years
Data Science
Business Intelligence
Data Management and Governance
Data Engineering
Statistics
Cyber Security
Data Analytics
ICT
Skills Pathway
Statistics
Role Description:
Leads the statistical strategic plans and programs in department and the strategic directions of the
team; provides full
administrative supervision of all operation plans and programs in the department and regulator over all statistical operations
Role Tasks:
1.
Manage the work of the statistical department
2.
Review the annual budgets and discussing them with the C-Suite
3.
Define work plans and programs and the main strategic and operational objectives
4.
Develop performance measurement indicators for business, studies and statistical surveys
5.
Supervise and control all statistical works, studies, and statistical releases
6.
Ensure the accuracy and objectivity of preparing and updating statistical indicators
7.
Ensure communication that displays the work of the department
8.
Ensure the accuracy of information provided by the department and take action
9.
Attend meetings, seminars, meetings, work teams and committees concerned with statistical studies and surveys
Training:
•
Probability theory Regression
•
Sampling
•
Time series
•
Data visualization Data science
•
Field specialization Software development
•
Database development
Assistant Statistical
Analyst
Statistical Analyst
Senior Statistical
Analyst
Statistical Analysis
Leader
Senior Statistical
Analysis Leader
Statistical Analysis
Specialist
Senior Statistical
Analysis Specialist
Statistical Analysis Specialist
Technical Skills:
Level
•
Database Development
•
Sampling Theory
•
Data Visualization
•
Probability Theory
•
Regression
•
Time Series
•
Data Science
•
Software Development
•
Field of Specialization (economics, population, trade, sampling etc)
•
Quality Data Assurance
3
3
3
2
2
2
3
2
2
2
Soft Skills:
•
Leadership
•
Creativity
•
Lifelong Learning
•
Critical Thinking
2
2
2
2
Academic:
Master's degree in Statistics, Economics, Actuarial Science or
equivalent. Preferably PhD on the above-mentioned subjects
Experience:
10 – 14 years
Data Science
Business Intelligence
Data Management and Governance
Data Engineering
Statistics
Cyber Security
Data Analytics
ICT
Skills Pathway
Statistics
Role Description:
Provides technical advice related to statistics, determines the department's strategic statistical orientation
Role Tasks:
1.
Provide technical supervision of conducting advanced research in the field of statistical work
2.
Develop plans and scenarios for potential risks, identifying institutional statistical performance gaps and their causes
3.
Play an active and key role in drawing up / formulating public policies, determining the statistical direction of the
department
4.
Define strategic statistical programs and initiatives
5.
Study statistical situations, problems and phenomena, and provide an inventory
Training:
•
Probability theory Regression
•
Sampling
•
Time series
•
Data visualization Data science
•
Field specialization Software development
•
Database development
Assistant Statistical
Analyst
Statistical Analyst
Senior Statistical
Analyst
Statistical Analysis
Leader
Senior Statistical
Analysis Leader
Statistical Analysis
Specialist
Senior Statistical
Analysis Specialist
Senior Statistical Analysis
Specialist
Technical Skills:
Level
•
Database Development
•
Sampling Theory
•
Data Visualization
•
Probability Theory
•
Regression
•
Time Series
•
Data Science
•
Software Development
•
Field of Specialization (economics, population, trade, sampling etc)
3
3
3
2
2
2
3
2
3
Soft Skills:
•
Leadership
•
Creativity
•
Lifelong Learning
•
Critical Thinking
2
3
3
3
Academic:
Master's degree in Statistics, Economics, Actuarial Science or
equivalent. Preferably PhD on the above-mentioned subjects
Experience:
14 years
Data Science
Business Intelligence
Data Management and Governance
Data Engineering
Statistics
Cyber Security
Data Analytics
ICT
Skills Pathway
Statistics
Role Description:
Technically supervises the work of the statistical department; ensures the application of scientific foundations throughout
Role Tasks:
1.
Provide technical supervision of preparing, reviewing and developing policies, rules, regulations and work procedures
related to conducting studies and surveys
2.
Provide expertise and technical advice to conduct studies, including technically supervising studies and the indicators
associated with them, preparing future estimates and forecasts, and submitting the results
3.
Provide technical supervision / full control of the implementation of all projects and population and social operations for all
stages of statistical work in the area of responsibility
4.
Provide technical supervision of the preparation of output tables of surveys, data analysis and statistical processes
Training:
•
Probability theory Regression
•
Sampling
•
Time series
•
Data visualization Data science
•
Field specialization Software development
•
Database development
DATA MANAGEMENT AND GOVERNANCE
WORK ROLES AND CAREER SKILLS PROGRESSION
Home Page
Data Analytics – Cyber Security - ICT
DATA MANAGEMENT
DATA GOVERNANCE
Data Science
Business Intelligence
Data Management and Governance
Data Engineering
Statistics
Cyber Security
Data Analytics
ICT
DATA MANAGEMENT
WORK ROLES AND CAREER SKILLS PROGRESSION
Assistant Data Manager
Data Manager
Senior Data Manager
Data Management
Leader
Senior Data
Management Leader
Data Management
Specialist
Senior Data
Management Specialist
DATA MANAGEMENT
Data Science
Business Intelligence
Data Management and Governance
Data Engineering
Statistics
Main Page
DATA MANAGEMENT AND
GOVERNANCE
Cyber Security
Data Analytics
ICT
Assistant Data
Manager
Data Manager
Senior Data
Manager
Data Management
Leader
Senior Data
Management Leader
Data Management
Specialist
Senior Data
Management Specialist
Assistant Data Manager
Technical Skills:
Level
•
Statistics
•
Data Visualization
•
SQL
•
Database Development
1
1
1
1
Soft Skills:
•
Problem Solving
•
Analytical Thinking
•
Critical Thinking
1
1
1
Academic:
BSc required in Statistics, Mathematics, Computer Science,
Engineering, Physics or any other relevant subject
Experience:
0 – 3 years
Skills Pathway
Data Management
Data Science
Business Intelligence
Data Management and Governance
Data Engineering
Statistics
Cyber Security
Data Analytics
ICT
Role Description:
Conducts data entry, data acquisition, evaluation and analysis
Role Tasks:
1.
Assist with the review of proposed Government and private sector entity data inventories
2.
Help deploy the data classification assistant tools
3.
Support data quality monitoring systems
4.
Monitor, track and record the users of datasets and the activities / analysis
5.
Learn to understand relevant professional/industry developments, new techniques and current topics
Training:
•
SQL
•
Data structures
•
Data science
Assistant Data
Manager
Data Manager
Senior Data
Manager
Data Management
Leader
Senior Data
Management Leader
Data Management
Specialist
Senior Data
Management Specialist
Data Manager
Technical Skills:
Level
•
Statistics
•
Data Visualization
•
SQL
•
Database Development
•
BI Tools
•
Data Structures
1
2
2
2
1
1
Soft Skills:
•
Problem Solving
•
Analytical Thinking
•
Critical Thinking
•
Communication
•
Sense Making
2
2
2
1
1
Academic:
BSc required in Statistics, Mathematics, Computer Science,
Engineering, Physics or any other relevant subject
Experience:
3 – 6 years
Data Science
Business Intelligence
Data Management and Governance
Data Engineering
Statistics
Cyber Security
Data Analytics
ICT
Skills Pathway
Data Management
Role Description:
Evaluates data and data sources, identifies new sources and opportunities for data acquisition, understands data needs of the
organization
Role Tasks:
1.
Review assigned dataset classification from data providers
2.
Recommend / grant approval where in agreement with the classification
3.
Help evaluating explanations related to revised classification
4.
Support joints reviews with the data provider when in disagreement to agree on the final classification
5.
Assist the data collection / ingestion and publication process
6.
Apply data quality monitoring systems
7.
Collect and provide timely and effective response to queries, feedback, and complaints
Training:
•
SQL
•
Data structures
•
Data science
•
Software development
Assistant Data
Manager
Data Manager
Senior Data
Manager
Data Management
Leader
Senior Data
Management Leader
Data Management
Specialist
Senior Data
Management Specialist
Senior Data Manager
Technical Skills:
Level
•
Statistics
•
Data Visualization
•
SQL
•
Database Development
•
BI Tools
•
Data Structures
•
Data Science
•
Software Development
1
2
2
2
2
2
1
1
Soft Skills:
•
Problem Solving
•
Analytical Thinking
•
Critical Thinking
•
Communication
•
Sense Making
•
Lifelong Learning
3
3
3
2
2
1
Academic:
MSc preferred, BSc required in Statistics, Mathematics, Computer Science,
Engineering, Physics or any other relevant subject
Experience:
6 – 10 years
Data Science
Business Intelligence
Data Management and Governance
Data Engineering
Statistics
Cyber Security
Data Analytics
ICT
Skills Pathway
Data Management
Role Description:
Negotiates with entities, develop or implements required data tools, and maximizes use of existing and new data
Role Tasks:
1.
Support data providers in the creation of their data release plans
2.
Manage the process of data classification, evaluation of the classification, and final agreements
3.
Responsible for the data collection / ingestion and publication process
4.
Responsible for the maintenance of the data platforms and primary registries, ensuring data is built up, updated,
organized, classified, and categorized
5.
Apply data quality monitoring systems
Training:
•
SQL
•
Data structures
•
Data science
•
Software development
•
BI tools
Assistant Data
Manager
Data Manager
Senior Data
Manager
Data Management
Leader
Senior Data
Management Leader
Data Management
Specialist
Senior Data
Management Specialist
Data Management Leader
Technical Skills:
Level
•
Statistics
•
Data Visualization
•
SQL
•
Database Development
•
BI Tools
•
Data Structures
•
Data Science
•
Project Management
•
Strategy Implementation
2
2
2
2
2
2
2
2
2
Soft Skills:
•
Leadership
•
Creative Thinking
2
2
Academic:
PhD preferred, MSc required in Statistics, Mathematics, Computer Science,
Engineering, Physics or any other relevant subject
Experience:
10 – 14 years
Data Science
Business Intelligence
Data Management and Governance
Data Engineering
Statistics
Cyber Security
Data Analytics
ICT
Skills Pathway
Data Management
Role Description:
Manages a Data Management focused team
Role Tasks:
1.
Create and lead Data Management projects
2.
Manage the members of the team
3.
Communicate with the project stakeholders
Training:
•
Statistics
•
Data visualization
•
SQL
•
Data structures
•
Data science
•
Software development
•
BI tools
•
Database development
Assistant Data
Manager
Data Manager
Senior Data
Manager
Data Management
Leader
Senior Data
Management Leader
Data Management
Specialist
Senior Data
Management Specialist
Senior Data Management Leader
Technical Skills:
Level
•
Statistics
•
Data Visualization
•
SQL
•
Database Development
•
BI Tools
•
Data Structures
•
Data Science
•
Project Management
•
Strategy Implementation
2
3
2
2
3
2
2
3
3
Soft Skills:
•
Leadership
•
Creative Thinking
3
2
Academic:
PhD preferred, MSc required in Statistics, Mathematics, Computer Science,
Engineering, Physics or any other relevant subject
Experience:
14+ years
Data Science
Business Intelligence
Data Management and Governance
Data Engineering
Statistics
Cyber Security
Data Analytics
ICT
Skills Pathway
Data Management
Role Description:
Directs a Data Management focused team
Role Tasks:
1.
Direct the conduct of Data Management projects
2.
Manage the Data Management Leaders
3.
Manage the communication with project stakeholders
Training:
•
Statistics
•
Data visualization
•
SQL
•
Data structures
•
Data science
•
Software development
•
BI tools
•
Database development
Assistant Data
Manager
Data Manager
Senior Data
Manager
Data Management
Leader
Senior Data
Management Leader
Data Management
Specialist
Senior Data
Management Specialist
Technical Skills:
Level
•
Statistics
•
Data Visualization
•
SQL
•
Database Development
•
BI Tools
•
Data Structures
•
Data Science
•
Software Development
2
2
2
2
2
2
2
2
Soft Skills:
•
Leadership
•
Creativity
•
Lifelong Learning
•
Critical Thinking
2
2
2
2
Role Description:
Generates data, advises on data usage and classification, transformation and arbitration
Role Tasks:
1. Review proposed data inventories, support the identification of priority datasets with correct attributes for classification
2. Support data providers in the creation of their data release plans and review plans
3. Deploy data classification assistant tools to support data providers in data classification
4. Review dataset classifications from data providers and assess compliance
5. Evaluate explanations of revised classifications in disagreement with the classification from the assistant tool
6. Conduct reviews with the data provider when in disagreement to agree on the final classification
7. Control the data collection / ingestion and publication process, holding providers of data and analysis accountable to
timelines and quality expectations
Academic:
PhD preferred, MSc required in Statistics, Mathematics, Computer Science,
Engineering, Physics or any other relevant subject
Experience:
10 - 14 years
Data Management Specialist
Data Science
Business Intelligence
Data Management and Governance
Data Engineering
Statistics
Cyber Security
Data Analytics
ICT
Skills Pathway
Data Management
Training:
•
Statistics
•
Data visualization
•
SQL
•
Data structures
•
Data science
•
Software development
•
BI tools
•
Database development
Assistant Data
Manager
Data Manager
Senior Data
Manager
Data Management
Leader
Senior Data
Management Leader
Data Management
Specialist
Senior Data
Management Specialist
Technical Skills:
Level
•
Statistics
•
Data Visualization
•
SQL
•
Database Development
•
BI Tools
•
Data Structures
•
Data Science
•
Software Development
3
3
3
3
2
3
2
2
Soft Skills:
•
Leadership
•
Creativity
•
Lifelong Learning
•
Critical Thinking
2
3
3
3
Role Description:
Technically supervises the generation of data, advises on data usage and classification, transformation and arbitration
Role Tasks:
1. Ensure availability of all data sets under control, technical standards, and laws related to privacy and national security
2. Implement data quality monitoring systems
3. Administer subscriptions to the data platforms and new requests for data provision from stakeholder entities
4. Monitor, track and prepare reports on the activities / analysis users of datasets undertake
5. Collect and provide timely and effective response to any queries, feedback, complaints, breach of privacy/confidentiality
claims, and disputes in relation to open data sets
Academic:
PhD preferred, MSc required in Statistics, Mathematics, Computer
Science, Engineering, Physics or any other relevant subject
Experience:
14+ years
Senior Data Management
Specialist
Data Science
Business Intelligence
Data Management and Governance
Data Engineering
Statistics
Cyber Security
Data Analytics
ICT
Skills Pathway
Data Management
Training:
•
Statistics
•
Data visualization
•
SQL
•
Data structures
•
Data science
•
Software development
•
BI tools
•
Database development
DATA GOVERNANCE
WORK ROLES AND CAREER SKILLS PROGRESSION
Senior Data Governance Professional
(also called Data Stewart)
Data Governance Leader
Data Governance Leader
(also called Data Governance Officer)
DATA GOVERNANCE
From Data
Management
To Data
Management
Data Science
Business Intelligence
Data Management and Governance
Data Engineering
Statistics
Main Page
DATA MANAGEMENT AND
GOVERNANCE
Cyber Security
Data Analytics
ICT
Senior Data Governance Professional
(also called Data Stewart)
Data Governance Specialist
Data Governance Leader
(also called Data Governance Officer)
Technical Skills:
Level
•
Quality Data Assurance
•
Data Structures
•
Database Development
•
Data Analytics
•
Data Security and Privacy Management
•
Project Management
1
2
2
1
2
2
Soft Skills:
•
Problem Solving
•
Analytical Thinking
•
Critical Thinking
•
Communication
•
Sense Making
•
Lifelong Learning
2
2
2
2
2
1
Role Description:
Defines, produces, maintains, records and archives data
Role Tasks:
1. Define the data that will be used by the organization, how that data will be used, and how that data will be managed
2. Producing, creating, updating, deleting, retiring, archiving the data that will be managed
3. Create, review, and approve data definitions
4. Identify and classify data access levels
5. Identify and document regulatory and legal/risk issues, including data retention requirements
Academic:
BSc required in Statistics, Mathematics, Computer Science,
Engineering, Physics or any other relevant subject
Experience:
3 – 6 years
Senior Data Governance
Professional
(also called Data Stewart)
Skills Pathway
Data Governance
Data Science
Business Intelligence
Data Management and Governance
Data Engineering
Statistics
Cyber Security
Data Analytics
ICT
Training:
•
CGEIT
•
Data governance and privacy foundation
Senior Data Governance Professional
(also called Data Stewart)
Technical Skills:
Level
•
Quality Data Assurance
•
Data Structures
•
Database Development
•
Data Analytics
•
Data Security and Privacy Management
3
2
2
2
2
Soft Skills:
•
Problem Solving
•
Analytical Thinking
•
Critical Thinking
•
Communication
•
Sense Making
•
Lifelong Learning
2
2
2
3
2
2
Role Description:
Ensures data quality and set the rules for data processing, classification, and overall data governance
Role Tasks:
1. Focus on the quality of data in the organization
2. Facilitate in cross business unit resolution of data definition, production, and usage issues
3. Escalate well-documented issues to the strategic level
4. Document data classification rules, compliance rules, and business rules for data in their domain
5. Create the rules are communicated to all stakeholders of data in that domain
Academic:
MSc preferred, BSc required in Statistics, Mathematics, Computer Science,
Engineering, Physics or any other relevant subject
Experience:
6 – 8 years
Data Governance Specialist
Data Governance Specialist
Data Governance Leader
(also called Data Governance Officer)
Data Science
Business Intelligence
Data Engineering
Statistics
Data Management and Governance
Data Science
Business Intelligence
Data Management and Governance
Data Engineering
Statistics
Cyber Security
Data Analytics
ICT
Skills Pathway
Data Governance
Training:
•
CGEIT
•
Data governance and privacy foundation
•
Data governance and stewardship professional
Senior Data Governance Professional
(also called Data Stewart)
Technical Skills:
Level
•
Quality Data Assurance
•
Data Structures
•
Database Development
•
Data Analytics
•
Data Security and Privacy Management
•
Statistics
•
Data Visualization
3
3
3
3
3
2
2
Soft Skills:
•
Leadership
•
Creative Thinking
•
Critical Thinking
•
Problem Solving
•
Communication
•
Sense Making
2
3
3
3
3
3
Role Description:
Manages the Data Governance team, collaborates with the Data Management team
Role Tasks:
1. Oversee the organization's data governance program development and implementation
2. Facilitate the data governance organization and manage the data governance team
3. Ensure that data governance program educational, awareness, and mentoring materials are produced and used
4. Establish, maintain, and periodically review and recommend changes to data governance policies, standards, guidelines,
and procedures
5. Define data quality metrics for periodic release
Academic:
PhD preferred, MSc required in Statistics, Mathematics, Computer
Science, Engineering, Physics or any other relevant subject
Experience:
8 – 10 years
Data Governance Leader
(also called Data Governance Officer)
Data Governance Specialist
Data Governance Leader
(also called Data Governance Officer)
Data Science
Business Intelligence
Data Management and Governance
Data Engineering
Statistics
Cyber Security
Data Analytics
ICT
Skills Pathway
Data Governance
Training:
•
CGEIT
•
Data governance and privacy foundation
•
Data governance and stewardship professional
CYBER SECURITY GOVERNANCE
WORK ROLES AND CAREER SKILLS PROGRESSION
Home Page
Data Analytics – Cyber Security - ICT
IS GRC Professional
Technical Specialist
Cyber Security
Data Analytics
ICT
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
IS GRC PROFESSIONAL
WORK ROLES AND CAREER SKILLS PROGRESSION
Assistant IS GRC
Professional
IS GRC Professional
Senior IS GRC Professional
IS GRC Leader
IS GRC Specialist
Senior IS GRC Leader (CISO)
Senior
IS GRC Specialist
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Main Page
CYBER SECURITY GOVERNANCE
Cyber Security
Data Analytics
ICT
Assistant IS GRC
Professional
IS GRC
Professional
Senior IS GRC
Professional
IS GRC Leader
IS GRC Specialist
Senior IS GRC Leader
(CISO)
Senior
IS GRC Specialist
Cyber Security
Data Analytics
ICT
Assistant IS GRC Professional
Technical Skills:
Level
•
Audit & Compliance
•
Risk Management
•
Security Governance
•
Information Security
•
ISR
•
Report Writing
•
Development of Policies, Procedures and Strategy
1
1
1
1
1
1
1
Soft Skills:
•
Communication
•
Teamwork
•
Analytical Thinking
1
1
1
Training
•
ISO 27001 Lead Auditor
•
Information Security Regulation (ISR)
Role Description:
Supports Information Security Governance in the organization, including participation in the development of policies,
procedures, and standards, and ensures that the security programme maintains suitable levels of compliance to applicable
laws and regulations through adherence to information security policies
Role Tasks:
1.
Manage information security process for policies, standards, procedures, and other security office governance documents
to be developed, updated, reviewed, approved, and communicated to applicable stakeholders
2.
Conduct security compliance reviews for all environments to identify any security misconfiguration or gaps
3.
Collaborate with employees to build Security Awareness program appropriate to changing threats and trends
4.
Co-ordinate the information security governance response to internal and external audit and compliance requests
5.
Report actual or suspected vulnerabilities/breaches in the confidentiality, integrity or availability of data and security
breaches to Information Security Office
Academic:
Bachelor’s degree in Computer Science, Information
Technology, Systems Engineering or equivalent
Experience:
0 – 2 years
Skills Pathway
IS GRC PROFESSIONAL
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Assistant IS GRC
Professional
IS GRC
Professional
Senior IS GRC
Professional
IS GRC Leader
IS GRC Specialist
Senior IS GRC Leader
(CISO)
Senior
IS GRC Specialist
Cyber Security
Data Analytics
ICT
IS GRC Professional
Technical Skills:
Level
•
Audit & Compliance
•
Risk Management
•
Security Governance
•
Information Security
•
ISR
•
Report Writing
•
Development of Policies, Procedures and Strategy
•
Project Management
2
2
2
2
2
2
2
2
Soft Skills:
•
Communication
•
Analytical Thinking
•
Teamwork
•
Critical Thinking
2
2
2
1
Training
•
CompTIA Security+
Certification
ISO 27001/ISO 22301 Lead Implementer
Role Description:
Understands local (organization or project) Information Security Governance processes; undertakes Information Security
Governance tasks under supervision and recognizes and addresses non-compliance and makes recommendations for change
Role Tasks:
1.
Draft cyber security policies and procedures, taking account of an organization’s legal, regulatory, and operational
requirements
2.
Monitor compliance with policies
3.
Identify cyber security risks, posed by the combination of vulnerabilities and threats, to the security of an organization’s
information systems and data
4.
Assess the impact and likelihood of identified cyber security risks depending on the level of responsibility and the severity
of specific risks
5.
Create and maintain a risk register or include the cyber security risks in the organization’s overall risk register
Academic:
Bachelor’s degree in Computer Science, Information
Technology, Systems Engineering or equivalent
Experience:
2 – 5 years
Skills Pathway
IS GRC PROFESSIONAL
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Assistant IS GRC
Professional
IS GRC
Professional
Senior IS GRC
Professional
IS GRC Leader
IS GRC Specialist
Senior IS GRC Leader
(CISO)
Senior
IS GRC Specialist
Cyber Security
Data Analytics
ICT
Senior IS GRC Professional
Technical Skills:
Level
•
Audit & Compliance
•
Risk Management
•
Security Governance
•
Information Security
•
ISR
•
Report Writing
•
Strategy Planning
•
Project Management
3
3
3
3
2
2
2
2
Soft Skills:
•
Communication
•
Analytical Thinking
•
Teamwork
•
Critical Thinking
2
2
2
1
Certification
•
Certified Information Systems Security Professional (CISSP)
•
GRC Professional (GRCP)
Role Description:
Contributes to the development, revision, or implementation of Information Security Governance processes; this includes:
•
Monitor and identifying compliance issues across all departments
•
Collaborate with other internal and external stakeholders to build the security awareness programme
•
Manage access and apply access controls for all systems/applications in the organization
Role Tasks:
1.
Identify the requirements for policies and procedures and monitor their production and updating
2.
Approve policies and procedures
3.
Assess new projects and ensure compliance to access management controls
4.
Oversee the monitoring of compliance with agreed policies and procedures and report on this to senior management
5.
Set up and maintain the arrangements for managing cyber security risk
6.
Engage with heads of business departments to demonstrate the cyber risks which the organization faces through existing
processes and to recommend changes to them
7.
Assess and report on the effectiveness of risk management standards and policies
8.
Contribute to an organization’s high-level risk strategy and the definition of its risk appetite
9.
Manage governance and risk management assistant professionals
10.
Coordinate IT security governance awareness campaigns
Academic:
Bachelor’s degree in Computer Science, Information
Technology, Systems Engineering or equivalent
Experience:
5 – 10 years
Skills Pathway
IS GRC PROFESSIONAL
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Assistant IS GRC
Professional
IS GRC
Professional
Senior IS GRC
Professional
IS GRC Leader
IS GRC Specialist
Senior IS GRC Leader
(CISO)
Senior
IS GRC Specialist
Cyber Security
Data Analytics
ICT
IS GRC Leader
Technical Skills:
Level
•
Information Security
•
ISR
•
Audit and Compliance
•
Risk Management
•
Report Writing
•
Security Governance
•
Strategy Planning
•
Development of Policies, Procedures and Strategy
3
3
3
3
3
3
3
3
Soft Skills:
•
Communication
•
Analytical Thinking
•
Teamwork
3
3
3
Certification
•
Certified in the Governance of Enterprise IT (CGEIT)
•
Certified Information Security Manager (CISM)
•
Certified Information Systems Security Professional (CISSP)
Role Description:
Takes responsibility for developing and delivering on Information security governance for the organization including:
•
Oversee
technical
and
process
security
controls
and
lead
a
program
of
continuous
improvement
in
response
to
changing
security
threats and risk
•
Maintain
up-to-date
knowledge
of
information
security
frameworks,
pertinent
regulation
and
legislation,
vulnerability
management,
incident
management
and
response,
secure
development
techniques
and
approaches,
Cyber
Security
engineering
and
operations,
and
management and governance of Cyber risk and Cyber Security
Role Tasks:
1.
Develop and maintain the security risk framework
2.
Define, develop, and maintain a business-aligned Information and Information Security strategy and operating model
3.
Develop and maintain an effective Information Security Management System and processes for continual improvement
4.
Define
and
embed
an
Information
Security
Policy
Framework
across
all
stakeholders
in
line
with
relevant
regulations,
standards,
and
legislation.
5.
Report to the committees and management groups on Information and Information Security matters
6.
Ensure
that
the
culture,
policies,
structures,
and
reporting
systems
are
in
place
to
allow
the
Information
Security
team
to
achieve
the
highest standards of quality, legal and regulatory compliance, and corporate governance in all areas
7.
Ensure new projects compliance to legal and regulatory requirements. and manage information security risks of new projects
8.
Drive the security risk assessment across all departments in an ongoing basis
9.
Develop
processes
and
methods
for
addressing
non-compliance
to
information
security
standards
and
communicates
clearly
to
all
departments
10.
Manage security compliance reviews for all environments to identify any security misconfiguration or gaps
11.
Identify opportunities to continuously improve control effectiveness and efficiency and reduce the cost of controls
12.
Ensure that ongoing information security awareness education and Training is provided to all employees and customers
13.
Review
changes
to
IT
governance
standards
set
by
International
and
Governmental
Agencies
for
relevance
to
the
organization's
environment, and provides recommendation for improvements to internally defined standards
Academic:
Bachelor’s degree in Computer Science, Information
Technology, Systems Engineering or equivalent
Experience:
10 – 15 years
Skills Pathway
IS GRC PROFESSIONAL
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Assistant IS GRC
Professional
IS GRC
Professional
Senior IS GRC
Professional
IS GRC Leader
IS GRC Specialist
Senior IS GRC Leader
(CISO)
Senior
IS GRC Specialist
Cyber Security
Data Analytics
ICT
Senior IS GRC Leader (CISO)
Technical Skills:
Level
•
Information Security
•
ISR
•
Audit and Compliance
•
Risk Management
•
Report Writing
•
Security Governance
•
Strategy Planning
•
Development of Policies, Procedures and Strategy
3
3
3
3
3
3
3
3
Soft Skills:
•
Communication
•
Analytical Thinking
•
Teamwork
3
3
3
Certification
•
Certified in the Governance of Enterprise IT (CGEIT)
•
Certified Information Security Manager (CISM)
•
Certified Information Systems Security Professional (CISSP)
Role Description:
Manages
information
security
in
the
organization
to
safeguard
its
information
systems
in
order
to
ensure
confidentiality,
integrity,
and
availability,
in
alignment
with
the
Information
Security
Regulation
of
Dubai
Government
and
the
relevant
international
best
practices
and
standards
Role Tasks:
1.
Lead
and
manage
the
design,
implementation,
operation,
maintenance,
evaluation,
and
auditing
of
the
information
security
based
on
the
Information
Security
Regulation
(ISR)
of
Dubai
Government,
or
any
other
international
standards,
including
certification
where
applicable
2.
Drive
information
security
awareness,
training
and
educational
activities
and
provide
advice
and
practical
assistance
on
information
security risk and control matters throughout the organization
3.
Direct information security risk management activities including assessments and controls selection activities
4.
Guide
activities
relating
to
contingency
planning,
business
continuity
management
and
IT
disaster
recovery
in
conjunction
with
relevant functions in the organization and third parties
5.
Lead
and
manage
activities
relating
to
IT
and
infrastructure
security
assessments,
including
vulnerability
assessments,
penetration
testing, and web application assessments
6.
Guide activities relating to the continuous information security monitoring of IT and Infrastructure resources and operations
7.
Formulate
plans
and
supervise
activities
relating
to
the
security
of
the
services
including
the
development
and
execution
of
security
standards and guidelines
8.
Oversee
implementation
and
documentation
of
the
security
procedures
related
to
the
information
systems
against
accidental
or
unauthorized modification, destruction, or disclosure
9.
Monitor and audit compliance to IT security policies and procedures and regulates access to safeguard information
10.
Recommend new information security technologies and countermeasures against threats to information or privacy
11.
Report
actual
or
suspected
vulnerabilities/breaches
in
the
confidentiality,
integrity
or
availability
of
data
and
security
breaches
to
Information Security Office
Academic:
Master’s degree in Computer Science, Information Technology,
Systems Engineering preferred
Experience:
15+ years
Skills Pathway
IS GRC PROFESSIONAL
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Assistant IS GRC
Professional
IS GRC
Professional
Senior IS GRC
Professional
IS GRC Leader
IS GRC Specialist
Senior IS GRC Leader
(CISO)
Senior
IS GRC Specialist
Cyber Security
Data Analytics
ICT
Technical Skills:
Level
•
Audit & Compliance
•
Risk Management
•
Security Governance
•
Information Security
•
ISR
•
Report Writing
•
Development of Policies, Procedures and Strategy
•
Project Management
2
2
2
2
2
3
3
2
Soft Skills:
•
Communication
•
Analytical Thinking
•
Teamwork
•
Critical Thinking
3
3
3
1
Certification
•
Certified Information Systems Security Professional (CISSP)
•
COBIT 5 NIST Cybersecurity Framework (NISTCF)
•
GRC Professional (GRCP)
•
GSLC: GIAC Security Leadership
Role Description:
Contributes to the development, revision, or implementation of Information Security Governance processes
Role Tasks:
1.
Identify the requirement for policies and procedures and monitor their production
2.
Oversee the monitoring of compliance with agreed policies and procedures and report on this to senior management
3.
Set
up
and
maintain
the
arrangements
for
managing
cyber
security
risk,
including
agreeing
organizational
structures
and
formalizing lines of authority
4.
Engage
with
heads
of
business
departments
to
demonstrate
the
cyber
risks
which
the
organization
faces
through
existing
processes and to recommend changes to them
5.
Assess and report on the effectiveness of risk management standards and policies
6.
Contribute to an organization's high-level risk strategy and the definition of its risk appetite
7.
Assess security governance and risk management processes
IS GRC Specialist
Academic:
Master's degree in Computer Science, Information Technology,
Systems Engineering or equivalent
Experience:
10 – 15 years
Skills Pathway
IS GRC PROFESSIONAL
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Assistant IS GRC
Professional
IS GRC
Professional
Senior IS GRC
Professional
IS GRC Leader
IS GRC Specialist
Senior IS GRC Leader
(CISO)
Senior
IS GRC Specialist
Cyber Security
Data Analytics
ICT
Technical Skills:
Level
•
Audit and Compliance
•
Risk Management
•
Security Governance
•
Information Security
•
ISR
•
Report Writing
•
Development of Policies, Procedures and Strategy
•
Project Management
3
3
3
3
3
3
3
2
Soft Skills:
•
Communication
•
Analytical Thinking
•
Teamwork
•
Critical Thinking
3
2
2
2
Certification
•
Certified in the Governance of Enterprise IT (CGEIT)
•
Certified Information Security Manager (CISM)
•
Certified Information Systems Security Professional (CISSP)
Role Description:
Leads the development, revision, or implementation of Information Security Governance processes
Role Tasks:
1.
Develop information security management framework
2.
Develop risk assessment methodology in accordance with legal, regulatory, and governmental requirements
3.
Develop
processes
and
methods
for
addressing
and/or
handling
non-technical
security
incidents
as
per
information
security standards and communicates clearly to all departments
4.
Deliver
on
special
projects
related
to
information
security
that
may
be
needed
to
appropriately
respond
to
ad-hoc
or
unexpected information security events
5.
Identify
changes
to
IT
governance
standards
set
by
International
and
Governmental
Agencies
for
relevance
to
the
environment, and provides recommendation for improvements to internally defined standards
6.
Build
a
report
to
the
committees
and
management
groups
on
Information
Security
matters,
effectiveness
of
information
security program and the plan to adopt security changes in the organization.
7.
Identify opportunities to continuously improve control effectiveness and efficiency and reduce the cost of controls
8.
Review compliance of new projects in the organization to the security standards and regulations
Senior IS GRC Specialist
Academic:
Master's degree in Computer Science, Information Technology,
Systems Engineering or equivalent
Experience:
15+ years
Skills Pathway
IS GRC PROFESSIONAL
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
CYBER SECURITY RISK MANAGEMENT
WORK ROLES AND CAREER SKILLS PROGRESSION
Assistant Cyber Security
Risk Prof.
Cyber Security Risk Prof.
Senior Cyber Security Risk
Prof.
Cyber Security Risk Leader
Senior Cyber Security Risk
Leader
Cyber Sec. Risk
Specialist
Senior Cyber Sec.
Risk Specialist
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Cyber Security
Data Analytics
ICT
Home Page
Data Analytics – Cyber Security - ICT
Assistant Cyber
Security Risk
Prof.
Cyber Security Risk
Prof.
Senior Cyber
Security Risk Prof.
Cyber Security Risk Leader
Senior Cyber Security Risk
Leader
Cyber Sec. Risk
Specialist
Senior Cyber Sec.
Risk Specialist
Cyber Security
Data Analytics
ICT
Technical Skills:
Level
•
Information Security
•
Risk Management
1
1
Soft Skills:
•
Communication
•
Teamwork
1
1
Training:
•
ISO/IEC 27001 Implementer
Role Description:
Supports
risk
assessments
of
cyber
and
information
security
risks
in
an
organization
based
on
identified
threats
and
vulnerabilities
Role Tasks:
1.
Support risk assessments of stakeholder information assets
2.
Update the risk assessment results on an ongoing basis
3.
Learn about cost-effective risk mitigation security controls (e.g., information, systems, and process protection)
4.
Review
the
security
status
of
a
system
(including
the
effectiveness
of
security
controls)
on
an
ongoing
basis
to
determine
whether the risk remains acceptable
5.
Assess threats and vulnerabilities of computer system(s) to develop a security risk profile
Assistant Cyber Security Risk
Professional
Academic:
Bachelor’s degree in an information technology, cyber
security, or equivalent work experience
Experience:
0 – 1 year
Skills Pathway
CYBER SECURITY RISK
MANAGEMENT
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Assistant Cyber
Security Risk
Prof.
Cyber Security Risk
Prof.
Senior Cyber
Security Risk Prof.
Cyber Security Risk Leader
Senior Cyber Security Risk
Leader
Cyber Sec. Risk
Specialist
Senior Cyber Sec.
Risk Specialist
Cyber Security
Data Analytics
ICT
Technical Skills:
Level
•
Risk Management
•
Information Security
•
Report Writing
•
Development of Policies, Procedures and Strategy
1
1
1
1
Soft Skills:
•
Communication
•
Teamwork
•
Analytical Thinking
•
Problem Solving
1
1
1
1
Training:
•
ISO 31000 Foundation
Role Description:
Conducts
limited
scoped
risk
assessments
and
management
of
cyber
and
information
security
risks
in
an
organization
based
on identified threats and vulnerabilities
Role Tasks:
1.
Understand the effectiveness of security controls
2.
Conduct an initial risk assessment of stakeholder information assets and update the risk assessment on an ongoing basis
3.
Make
recommendations
on
the
option
of
cost-effective
risk
mitigation
security
controls
(e.g.,
information,
systems,
and
process protection)
4.
Implement a system disposal strategy which executes required actions when a system is removed from service
5.
Measure risk on an ongoing basis, e.g., utilizing continuous monitoring software
6.
Analyze and review risk data received from different sources
Certification
•
ISO 27001/ISO 22301 Lead Implementer
Cyber Security Risk Professional
Academic:
Bachelor’s degree in an information technology, cyber
security, or equivalent work experience
Experience:
1 – 3 years
Skills Pathway
CYBER SECURITY RISK
MANAGEMENT
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Assistant Cyber
Security Risk
Prof.
Cyber Security Risk
Prof.
Senior Cyber
Security Risk Prof.
Cyber Security Risk Leader
Senior Cyber Security Risk
Leader
Cyber Sec. Risk
Specialist
Senior Cyber Sec.
Risk Specialist
Cyber Security
Data Analytics
ICT
Technical Skills:
Level
•
Risk Management
•
Information Security
•
Report Writing
•
Development of Policies, Procedures and Strategy
2
2
2
2
Soft Skills:
•
Communication
•
Analytical Thinking
•
Teamwork
•
Problem Solving
•
Inter Personnel
2
2
2
2
2
Training:
•
ISO 31000 Risk Manager
Role Description:
Conducts
risk
assessments
and
contributes
to
managing
cyber
and
information
security
risks
in
an
organization
based
on
identified threats and vulnerabilities
Role Tasks:
1.
Draft statements of preliminary or residual information security risks for system operation
2.
Perform
risk
analysis
(e.g.,
threat,
vulnerability,
and
probability
and
likelihood
of
occurrence)
whenever
there
is
a
major
change to an application or system
3.
Provide input to the Risk Management Framework process activities and related documentation
4.
Develop and document supply chain risks for critical system elements, as appropriate
5.
Determine the extent of threats and recommend courses of action or countermeasures to mitigate risks
6.
Identify and assign individuals to specific roles associated with the execution of the Risk Management Framework
7.
Identify and implement a preferred course of action in response to the risk determined
8.
Determine if the risk from the operation or use of a system is acceptable
Certification
•
Certified Risk and Information Systems Control (CRISC)
•
CRMA: Certification in Risk Management Assurance
Senior Cyber Security Risk
Professional
Academic:
Bachelor’s degree in an information technology, cyber
security, or equivalent work experience
Experience:
3 – 5 years
Skills Pathway
CYBER SECURITY RISK
MANAGEMENT
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Assistant Cyber
Security Risk
Prof.
Cyber Security Risk
Prof.
Senior Cyber
Security Risk Prof.
Cyber Security Risk Leader
Senior Cyber Security Risk
Leader
Cyber Sec. Risk
Specialist
Senior Cyber Sec.
Risk Specialist
Cyber Security
Data Analytics
ICT
Technical Skills:
Level
•
Information Security
•
ISR
•
Problem analysis
•
Audit and Compliance
•
Risk Management
•
Report Writing
•
Strategy Planning
•
Project Management
3
3
2
3
2
2
2
2
Soft Skills:
•
Communication
•
Analytical Thinking
•
Teamwork
•
Critical Thinking
3
3
3
3
Training:
•
PMI Risk Management Professional (PMI-RMP)
Role Description:
Leads
the
conduct
of
risk
assessments
and
manages
cyber
and
information
security
risks
in
an
organization
based
on
identified threats and vulnerabilities.
Role Tasks:
1.
Conduct
risk
analysis,
feasibility
study,
and/or
trade-off
analysis
to
develop,
document,
and
refine
functional
requirements
and specifications
2.
Ensure
that
the
risk
detected
is
minimized
to
an
appropriate
level
by
cybersecurity-enabled
products
or
other
compensating security management technologies
3.
Perform information security risk assessments
4.
Review
authorization
and
assurance
documents
to
confirm
that
the
level
of
risk
is
within
acceptable
limits
for
each
software application, system, and network
5.
Develop mitigation strategies to address cost, schedule, performance, and security risks
Certification
•
ISO 31000 Lead Risk Manager
Cyber Security Risk Leader
Academic:
Bachelor’s degree in an information technology, cyber
security, or equivalent work experience
Experience
:
5 – 7 years
Skills Pathway
CYBER SECURITY RISK
MANAGEMENT
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Assistant Cyber
Security Risk
Prof.
Cyber Security Risk
Prof.
Senior Cyber
Security Risk Prof.
Cyber Security Risk Leader
Senior Cyber Security Risk
Leader
Cyber Sec. Risk
Specialist
Senior Cyber Sec.
Risk Specialist
Cyber Security
Data Analytics
ICT
Technical Skills:
Level
•
Information Security
•
ISR
•
Problem analysis
•
Audit and Compliance
•
Risk Management
•
Report Writing
•
Strategy Planning
•
Project Management
3
3
3
3
2
2
3
Soft Skills:
•
Communication
•
Analytical Thinking
•
Teamwork
•
Critical Thinking
3
3
3
3
Training:
•
PMI Risk Management Professional (PMI-RMP)
Role Description:
Directs
the
conduct
of
risk
assessments
and
manages
cyber
and
information
security
risks
in
an
organization
based
on
identified threats and vulnerabilities
Role Tasks:
1.
Manage the risk assessment process
2.
Lead communications with the C-Suite to discuss cyber security risks in relation to other organizational risks
3.
Manage information security risk assessments
4.
Develop a security risk management plan and risk mitigation strategies
5.
Participate in risk governance process to provide security risks, mitigations, and input on other technical risk
6.
Collaborate with key stakeholders to establish a cybersecurity risk management program
7.
Manage the compliance with mitigation strategies to address cost, schedule, performance, and security risks
Certification
•
RIMS-Certified Risk Management Professional
Senior Cyber Security Risk
Leader
Academic:
Master's degree in an information technology, cyber security,
or
equivalent work experience
Experience:
7+ years
Skills Pathway
CYBER SECURITY RISK
MANAGEMENT
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Assistant Cyber
Security Risk
Prof.
Cyber Security Risk
Prof.
Senior Cyber
Security Risk Prof.
Cyber Security Risk Leader
Senior Cyber Security Risk
Leader
Cyber Sec. Risk
Specialist
Senior Cyber Sec.
Risk Specialist
Cyber Security
Data Analytics
ICT
Technical Skills:
Level
•
Risk Management
•
Information Security
•
Report Writing
•
Development of Policies, Procedures and Strategy
•
Strategy Planning
2
3
2
2
2
Soft Skills:
•
Communication
•
Analytical Thinking
•
Teamwork
•
Problem Solving
•
Interpersonal Skills
3
2
3
2
3
Training:
•
PMI Risk Management Professional (PMI-RMP)
Role Description:
Supports the technical side of conducting risk assessments
Role Tasks:
1.
Support the conduct
of risk analysis,
feasibility study, and/or
trade-off analysis to
develop, document, and
refine functional
requirements and specifications
2.
Provide input into the risk assessment process from a technical side
3.
Apply a security risk management plan and risk mitigation strategies
4.
Provide technical input into the cybersecurity risk management program
5.
Apply mitigation strategies to address cost, schedule, performance, and security risks
Certification
•
RIMS-Certified Risk Management Professional
•
ISO 31000 Lead Risk Manager
Cyber Security Risk Specialist
Academic:
Bachelor’s degree in an information technology, cyber
security, or equivalent work experience
Experience:
3 – 5 years
Skills Pathway
CYBER SECURITY RISK
MANAGEMENT
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Assistant Cyber
Security Risk
Prof.
Cyber Security Risk
Prof.
Senior Cyber
Security Risk Prof.
Cyber Security Risk Leader
Senior Cyber Security Risk
Leader
Cyber Sec. Risk
Specialist
Senior Cyber Sec.
Risk Specialist
Cyber Security
Data Analytics
ICT
Technical Skills:
Level
•
Risk Management
•
Information Security
•
Report Writing
•
Development of Policies, Procedures and Strategy
•
Strategy Planning
3
3
3
3
3
Soft Skills:
•
Communication
•
Analytical Thinking
•
Teamwork
•
Problem Solving
•
Inter Personnel
3
3
3
3
3
Training:
•
PMI Risk Management Professional (PMI-RMP)
Role Description:
Conducts
risk
assessments
and
manages
cyber
and
information
security
risks
in
an
organization
based
on
identified
threats
and vulnerabilities
Role Tasks:
1.
Conduct
risk
analysis,
feasibility
study,
and/or
trade-off
analysis
to
develop,
document,
and
refine
functional
requirements
and specifications
2.
Ensure
that
the
risk
detected
is
minimized
to
an
appropriate
level
by
cybersecurity-enabled
products
or
other
compensating security management technologies
3.
Perform information security risk assessments
4.
Develop a security risk management plan and risk mitigation strategies
5.
Review
authorization
and
assurance
documents
to
confirm
that
the
level
of
risk
is
within
acceptable
limits
for
each
software application, system, and network
6.
Participate in Risk Governance process to provide security risks, mitigations, and input on other technical risk
7.
Collaborate with key stakeholders to establish a cybersecurity risk management program
8.
Develop mitigation strategies to address cost, schedule, performance, and security risks
Senior Cyber Security Risk
Specialist
Academic:
Bachelor’s degree in an information technology, cyber
security, or equivalent work experience
Experience:
5 – 7 years
Skills Pathway
CYBER SECURITY RISK
MANAGEMENT
Certification
•
RIMS-Certified Risk Management Professional
•
ISO 31000 Lead Risk Manager
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
CYBER SECURITY AUDIT
WORK ROLES AND CAREER SKILLS PROGRESSION
Assistant IS Auditor
IS Auditor
Senior IS Auditor
IS Audit Leader
Specialist
IS Auditor
Home Page
Data Analytics – Cyber Security - ICT
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Cyber Security
Data Analytics
ICT
Assistant IS
Auditor
IS Auditor
Senior IS Auditor
IS Audit Leader
Specialist
IS Auditor
Cyber Security
Data Analytics
ICT
Technical Skills:
Level
•
Audit & Compliance
•
Risk Management
•
Information Security
•
Data Analytics
•
Report Writing
•
ISR
2
1
2
1
1
1
Soft Skills:
•
Communication
•
Teamwork
•
Analytical Thinking
2
2
1
Training:
•
Certified Information Security Auditor - CISA
•
Certified Information Systems Security Professional - CISSP
Role Description:
Assists
in
the
development
of
audit
plan,
conducts
audit
activities
as
per
audit
plan,
by
verifying
effectiveness
of
business
controls
and
processes
against
organizational
policies
and
industry
standards,
identifies
the
areas
of
any
control
weakness,
non-compliances, and risks
Role Tasks:
1.
Assist in ISR Compliance Audit / other IS audits, and review the results
2.
Follow the entity’s Audit process, procedures and guidelines covering all stages of audit life cycle
3.
Work within the audit team and follow the official protocols and communication guidelines both internally and externally
4.
Track audit findings against recommendations to ensure that appropriate corrective action is taken
5.
Assist Senior auditors in all aspects of audit activities and maintain required documentation.
6.
Contribute to preparing quarterly and annual reports of ISR compliance audits
Certification
•
CISA / CFE / CISM / CISSP / ISO LEAD AUDITOR / CRISC / CGEIT / CIA etc.
Assistant Information Security
Auditor
Academic:
Higher Diploma / Certification in Information Security related field
Experience:
0 – 3 years
Skills Pathway
CYBER SECURITY AUDIT
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Assistant IS
Auditor
IS Auditor
Senior IS Auditor
IS Audit Leader
Specialist
IS Auditor
Cyber Security
Data Analytics
ICT
Technical Skills:
Level
•
Audit & Compliance
•
Risk Management
•
Information Security
•
Data Analytics
•
Report Writing
•
ISR
•
Cyber Security
3
2
3
2
3
3
2
Soft Skills:
•
Communication
•
Teamwork
•
Analytical Thinking
•
Critical Thinking
3
3
2
1
Training:
•
Certified in Risk and Information Security Control - CRISC
•
ISO 31000 Lead Auditor - Risk Management
•
ISO 22301 Lead Auditor - Business Continuity
Role Description:
Determines
audit
objectives
and
activities
and
conducts
audit
activities
as
per
audit
plan,
by
analyzing
and
verifying
business
controls
and
processes
against
organizational
policies
and
industry
standards
to
enhance
processes
and
reduce
risks
related
to business objectives
Role Tasks:
1.
Conduct ISR compliance audits / other IS audits of the entity successfully as per audit plan and management directions
2.
Supervise
trainee
auditors,
junior
auditors
assigned
to
engagements
providing
guidance
and
overall
review
of
deliverables
3.
Prepare audit reports and identify findings that support compliance with the organizations’ strategy and standards
4.
Ensure
audit
conclusions
are
based
on
a
complete
understanding
of
the
ISR
requirements,
process,
circumstances,
and
risk
5.
Participate in ISR and audit related activities and achieve the departments goals and objectives, ensuring compliance
6.
Develop and mentor members of staff within the team
7.
Participate in meetings and other audits as and when required
8.
Perform other related duties and tasks as assigned by the Section Director or entity management
Information Security Auditor
Academic:
Graduate / Certification in Information Security related field
Experience:
3 – 5 years
Skills Pathway
CYBER SECURITY AUDIT
Certification
•
CISA / CFE / CISM / CISSP / ISO LEAD AUDITOR / CRISC / CGEIT / CIA etc.
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Assistant IS
Auditor
IS Auditor
Senior IS Auditor
IS Audit Leader
Specialist
IS Auditor
Cyber Security
Data Analytics
ICT
Technical Skills:
Level
•
Audit & Compliance
•
Audit Management
•
Risk Management
•
Information Security
•
Data Analytics
•
Project Management
•
ISR
•
Security Governance
•
Report Writing
•
Cyber Security
3
2
3
3
2
2
3
2
3
3
Soft Skills:
•
Communication
•
Critical Thinking
•
Leadership
•
Problem Solving
•
Interpersonal Skills
3
3
3
3
3
Training:
•
Certified Cloud Security Professional
•
Certified Information Security Manager - CISM
•
Certified in Governance of Enterprise IT - CGEIT
Role Description:
Takes
responsibility
for
implementing
audit
framework;
manages,
monitors
audit
team
and
activities,
and
coordinates
and
performs audits and reports on internal control effectiveness and audit effectiveness to the entity management
Role Tasks:
1.
Provide
on-site
coordination
for
ISR
/
other
IS
audit
assignments,
from
the
planning
stage
through
delivery
and
reporting
of audit assignments
2.
Manage audit team during audits, handle all communications, coordination with audit entity during audits.
3.
Design
and
develop
audit
processes,
strategies
and
tools
to
enhance
audit
efficiency
and
effectiveness,
implement
applicable standards and frameworks
4.
Develop recommendations and reports based on audits and presenting these feedbacks to management
5.
Monitor and provide timely feedback to the audit team members to improve performance and enhance their capability
6.
Ensure the impartiality of the audit process
7.
Prepare and submit quarterly and annual reports to management
8.
Develop
/
contribute
in
ISR
Audit
related
polices,
process,
procedures,
methodologies
in
line
with
international
best
practices
9.
Maintain post audit records and reports the results to Audit Leaders and Senior Audit Leader
Certification
CISA / CFE / CISM / CISSP / ISO LEAD AUDITOR / CRISC / CGEIT / CIA etc.
Senior Information Security
Auditor
Academic:
Graduate / Certification in Information Security related field.
Experience:
5 – 7 years
Skills Pathway
CYBER SECURITY AUDIT
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Assistant IS
Auditor
IS Auditor
Senior IS Auditor
IS Audit Leader
Specialist
IS Auditor
Cyber Security
Data Analytics
ICT
Technical Skills:
Level
•
Audit & Compliance
•
Audit Management
•
Risk Management
•
Information Security
•
Data Analytics
•
Project Management
•
ISR
•
Security Governance
•
Report Writing
•
Cyber Security
3
3
3
3
3
3
3
3
3
3
Soft Skills:
•
Communication
•
Critical Thinking
•
Leadership
•
Problem Solving
•
Interpersonal Skills
3
3
3
3
3
Training:
•
Certified Internal Auditor - CIA
•
Certified Information Security Manager - CISM
•
Certified Fraud Examiner - CFE
Role Description:
Takes
responsibility
to
develop
and
implement
audit
framework
to
manage
strategical,
operational,
and
regulatory
risks;
manages audits and reports on internal control effectiveness and audit effectiveness to the entity management
Role Tasks:
1.
Plan and manage audit assignments, from the planning stage through delivery and reporting of audit assignments
2.
Participate in audit related management activities and achieve the departments goals and objectives
3.
Develop methodologies to evaluate the adequacy of controls
4.
Contribute
to
developing
strategies
and
tools
to
enhance
audit
efficiency
and
effectiveness,
implement
applicable
standards and frameworks
5.
Formulate professional development and educational plans for compliance audit staff members
6.
Plan, track, monitor and manage audit programmes as per agreed timelines and management directions
7.
Prepare quarterly and annual reports of auditor performance, audit results to management
Certification
CISA / CFE / CISM / CISSP / ISO LEAD AUDITOR / CRISC / CGEIT / CIA etc.
Information Security Audit Leader
Academic:
Graduate / Postgraduate in the Area of Commerce/IT/ Accounts/ Governance,
Risk
Management, Information Security, etc.
Experience:
7 – 10 years
Skills Pathway
CYBER SECURITY AUDIT
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Assistant IS
Auditor
IS Auditor
Senior IS Auditor
IS Audit Leader
Specialist
IS Auditor
Cyber Security
Data Analytics
ICT
Academic:
Bachelor’s degree or a Professional Certification in the Area of Commerce/IT/
Accounts/
Governance, Risk Management, Information Security, etc.
Technical Skills:
Level
•
Audit & Compliance
•
Risk Management
•
Information Security
•
Data Analytics
•
Project Management
•
ISR
•
Security Governance
•
Cyber Security
3
3
3
3
3
3
3
3
Soft Skills:
•
Communication
•
Critical Thinking
•
Leadership
•
Problem Solving
•
Presentation
•
Inter Personnel
3
3
3
3
3
3
Training:
•
Lead Auditor
•
Certified Internal Auditor - CIA
•
Certified Information Security Auditor - CISA
•
Certified Information Systems Security Professional - CISSP
•
Certified in Risk and Information Security Control - CRISC
•
Certified Cloud Security Professional
•
Certified Information Security Manager - CISM
•
Certified in Governance of Enterprise IT - CGEIT
•
Certified Fraud Examiner - CFE
Role Description:
Coordinates
with
the
Audit
Leader
to
perform
audits;
handles
complex
audits,
and
provides
knowledge
transfer
to
the
audit
team
Role Tasks:
1.
Plan
and
manage
ISR
compliance
audit
assignments,
from
the
planning
stage
through
delivery
and
reporting
of
audit
assignments
2.
Participate in ISR related management activities and achieve the departments goals and objectives, using specialist skills
3.
Adopt and innovate methods to improve audit process and related methodologies
4.
Develop and mentor members of staff within the team on the specific knowledge available
5.
Uses emerging technologies for automating audit process, efficiency. and effectiveness
6.
Perform effective audits and assurance activities as per applicable standards and frameworks
7.
Contribute for professional development and educational plans for compliance audit staff members
8.
Plan, track, monitor and manage audit programmes as per agreed timelines and management directions
9.
Prepare quarterly and annual reports of auditor performance, audit results to management
Certification
CISA / CFE / CISM / CISSP / ISO LEAD AUDITOR / CRISC / CGEIT / CIA etc.
Information Security Audit
Specialist
Experience:
7 – 10 years
Skills Pathway
CYBER SECURITY AUDIT
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
CYBER SECURITY ARCHITECTURE
WORK ROLES AND CAREER SKILLS PROGRESSION
Assistant Security Architect
Security Architect
Senior Security Architect
Security Architecture
Leader
Senior Security
Architecture Leader
Specialist Security
Architecture Ops.
Senior Specialist Security
Architecture Ops.
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Specialist
Cloud Architect
Senior Specialist
Cloud Architect
Cyber Security
Data Analytics
ICT
Home Page
Data Analytics – Cyber Security - ICT
Assistant
Security Architect
Security Architect
Senior Security
Architect
Security Architecture Leader
Senior Security Architecture
Leader
Specialist Security
Architecture Ops.
Senior Specialist Security
Architecture Ops.
Specialist
Cloud Architect
Senior Specialist
Cloud Architect
Cyber Security
Data Analytics
ICT
Technical Skills:
Level
•
Information Security
•
Programming
•
Security Research and Development
1
1
1
Soft Skills:
•
Communication
•
Teamwork
•
Analytic Thinking
1
1
1
Training:
•
Security +
•
Practical DevSecOps
Role Description:
Develops
and
maintains
the
organization's
security
architecture
and
enables
the
organization
to
implement
security
solutions
that are aligned with the business and technology risks
Role Tasks:
1.
Participate in Information Security architecture assessments
2.
Learn and support the team in reviewing existing systems
3.
Research on technology trends and build best practices around them
4.
Propose new security solutions
Assistant Security Architect
Academic:
Bachelor’s degree in Computer Science, Information
Technology, Systems Engineering or equivalent
Experience:
0 – 1 years
Skills Pathway
Cyber Security Architecture
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Assistant
Security Architect
Security Architect
Senior Security
Architect
Security Architecture Leader
Senior Security Architecture
Leader
Specialist Security
Architecture Ops.
Senior Specialist Security
Architecture Ops.
Specialist
Cloud Architect
Senior Specialist
Cloud Architect
Cyber Security
Data Analytics
ICT
Technical Skills:
Level
•
Project Management
•
Report Writing
•
Information Security
•
Cloud Security
•
Security Research and Development
1
1
1
1
1
Soft Skills:
•
Communication
•
Teamwork
•
Analytic Thinking
1
1
1
Training:
•
SEC530: Defensible Security Architecture and Engineering
•
TOGAF Foundation
Role Description:
Develops
and
maintains
the
organization's
security
architecture
and
enables
the
organization
to
implement
security
solutions
that
are
aligned
with
the
business
and
technology
risks;
provides
security-focused
advice
across
multiple
ecosystems
such
as
applications, network, finance systems, centralized integration, cyber security tools and cloud environments
Role Tasks:
1.
Support the Senior Security Architect
2.
Review current system security measures and recommend controls
3.
Embed security requirements in high-level design
4.
Threat Modelling
5.
Research solutions for security requirements mandated by the organization
6.
Liaise with business teams to ensure the signoff process is smooth and risks are minimal
7.
Highlight design-related changes and risks during early of the project
8.
Ensure that the design is aligned with security best practices across both Cloud and on-premises
Certification:
•
SABSA Chartered Security Architect – Foundation Certificate
Security Architect
Academic:
Bachelor’s degree in Computer Science, Information
Technology, Systems Engineering or equivalent
Experience:
1 – 3 years
Skills Pathway
Cyber Security Architecture
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Assistant
Security Architect
Security Architect
Senior Security
Architect
Security Architecture Leader
Senior Security Architecture
Leader
Specialist Security
Architecture Ops.
Senior Specialist Security
Architecture Ops.
Specialist
Cloud Architect
Senior Specialist
Cloud Architect
Cyber Security
Data Analytics
ICT
Technical Skills:
Level
•
Project Management
•
Report Writing
•
Information Security
•
Cloud Security
•
Security Research and Development
1
1
3
1
3
Soft Skills:
•
Communication
•
Teamwork
•
Analytic Thinking
2
2
2
Training:
•
Project Management Professional (PMP)
•
Certified Professional Technical Communicator (CPTP) - Foundation
Role Description:
Develops
and
maintains
the
organization's
security
architecture
and
enables
the
organization
to
implement
security
solutions
that
are
aligned
with
the
business
and
technology
risks;
provides
security-focused
advice
across
multiple
ecosystems
such
as
applications,
network,
finance
systems,
centralized
integration,
cyber
security
tools
and
cloud
environments;
develops
security
strategies
and
roadmaps
based
on
organizational
standards;
translates
technical
concepts
into
business
language
to
articulate
business
risks
and
provide
mitigations
recommendations
and
conducts
assessments
for
technology
risks,
research,
and
implement security solutions
Role Tasks:
1.
Review current system security measures and recommend controls
2.
Embed security requirements in high-level design
3.
Threat Modelling.
4.
Research solutions for security requirements mandated by the organization
5.
Liaise with business teams to ensure the signoff process is smooth and risks are minimal
6.
Highlight design-related changes and risks during early of the project.
7.
Ability to ensure design is aligned with security best practices across both Cloud and on-premises
Certification:
•
Certified Information Systems Security Professional (CISSP)
•
SABSA Chartered Security Architect – Practitioner Certificate (SCP)
Senior Security Architect
Academic:
Bachelor’s degree in Computer Science, Information
Technology, Systems Engineering or equivalent
Experience:
3 – 5 years
Skills Pathway
Cyber Security Architecture
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Assistant
Security Architect
Security Architect
Senior Security
Architect
Security Architecture Leader
Senior Security Architecture
Leader
Specialist Security
Architecture Ops.
Senior Specialist Security
Architecture Ops.
Specialist
Cloud Architect
Senior Specialist
Cloud Architect
Cyber Security
Data Analytics
ICT
Technical Skills:
Level
•
Information Security
•
Cloud Security
•
Report Writing
3
2
3
Soft Skills:
•
Communication
•
Teamwork
•
Analytic Thinking
•
Interpersonal Skills
3
3
3
3
3
Training:
•
MGT521: Leading Cybersecurity Change: Building a Security-Based Culture
•
MGT514: Security Strategic Planning, Policy, and Leadership
Certification:
•
Certified Information Systems Security Professional (CISSP)
Role Description:
Develops
and
implements
security
architecture
for
the
Cloud
Infrastructure
and
promoting
secure
development
practices
that
increase
the
security
of
the
systems
/
solutions;
collaborates
with
key
stakeholders
in
the
evaluation,
development,
and
implementation of IT security initiatives
Role Tasks:
1.
Lead and manage the design and implementation team
2.
Identify potential synergy areas to improve the overall security posture
3.
Assist
in
the
development
of
a
strategic
security
architecture
vision
including
standards,
policies,
procedures
that
are
aligned with overall business strategy and industry best practices and standards such ISO, NIST, SOC, etc.
4.
Review existing IT security architecture, identifying design gaps and recommending security enhancements
5.
Determine
security
requirements
by
evaluating
business
strategies
and
requirements,
researching
information
security
standards, conducting system security and vulnerability analyses and risk assessments, studying architecture/platform
6.
Assist
in
the
development
of
new
security
architectures,
security
policies,
principles
and
standards
as
needed
by
actual
or
expected business change
7.
Drive
the
integration
of
security
systems
with
security
operational
processes,
building
on
and
improving
those
processes
across the organization
8.
Assist
IT
Security
function
in
creating,
reviewing,
and
updating
the
information
security
strategy
and
roadmaps
on
a
periodic basis
9.
Develop
a
security
architecture
compliant
with
industry
standards,
global
benchmarks,
as
well
as
governmental
regulations
Security Architecture Leader
Academic:
Bachelor’s degree in Computer Science, Information
Technology, Systems Engineering or equivalent
Experience:
5 – 10 years
Skills Pathway
Cyber Security Architecture
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Assistant
Security Architect
Security Architect
Senior Security
Architect
Security Architecture Leader
Senior Security Architecture
Leader
Specialist Security
Architecture Ops.
Senior Specialist Security
Architecture Ops.
Specialist
Cloud Architect
Senior Specialist
Cloud Architect
Cyber Security
Data Analytics
ICT
Role Description:
Manages
information
security
to
safeguard
its
information
systems
in
order
to
ensure
confidentiality,
integrity,
and
availability,
in
alignment
with
the
Information
Security
Regulation
of
Dubai
Government
and
the
relevant
international
best
practices
and
standards
Role Tasks:
1.
Lead
and
manage
the
design,
implementation,
operation,
maintenance,
evaluation,
and
auditing
of
the
information
security
based
on
the
Information
Security
Regulation
(ISR),
or
any
other
international
standards,
including
certification
where
applicable
2.
Drive
information
security
awareness,
training
and
educational
activities
and
provide
advice
and
practical
assistance
on
information security risk and control matters throughout the organization
3.
Direct information security risk management activities including assessments and controls selection activities
4.
Guide
activities
relating
to
contingency
planning,
business
continuity
management
and
IT
disaster
recovery
in
conjunction
with
relevant functions in the organization and third parties
5.
Lead
and
manage
activities
relating
to
IT
and
infrastructure
security
assessments,
including
vulnerability
assessments,
penetration testing, and web application assessments
6.
Guide activities relating to the continuous information security monitoring of IT and Infrastructure resources and operations
7.
Formulate
plans
and
supervise
activities
relating
to
the
security
of
the
services
including
the
development
and
execution
of
smart services security standards and guidelines
8.
Identify
potential
synergy
areas
for
further
collaboration
and
lead
and
manage
the
implementation
of
commonly
used
information security related shared services in order to achieve operational efficiencies
9.
Oversee
implementation
and
documentation
of
the
security
procedures
related
to
the
information
systems
against
accidental
or unauthorized modification, destruction, or disclosure
10.
Monitor and audit compliance to IT security policies and procedures and regulates access to safeguard information
11.
Recommend new information security technologies and countermeasures against threats to information or privacy
12.
Report
actual
or
suspected
vulnerabilities/breaches
in
the
confidentiality,
integrity
or
availability
of
data
and
security
breaches
to the security function
Senior Security Architecture
Leader
Academic:
Master’s degree in Computer Science, Information
Technology, Systems Engineering preferred
Experience:
10 – 15 years
Skills Pathway
Cyber Security Architecture
Technical Skills:
Level
•
Audit & Compliance
•
Risk Management
•
Security Governance
•
Information Security
•
ISR
•
Report Writing
•
Development of Policies, Procedures and Strategy
3
3
3
3
3
3
3
Soft Skills:
•
Communication
•
Teamwork
•
Analytic Thinking
3
3
3
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Assistant
Security Architect
Security Architect
Senior Security
Architect
Security Architecture Leader
Senior Security Architecture
Leader
Specialist Security
Architecture Ops.
Senior Specialist Security
Architecture Ops.
Specialist
Cloud Architect
Senior Specialist
Cloud Architect
Cyber Security
Data Analytics
ICT
Technical Skills:
Level
•
Project Management
•
Report Writing
•
Information Security
•
Security Research and Development
•
Cloud Security
3
3
3
3
3
Soft Skills:
•
Communication
•
Teamwork
•
Critical Thinking
•
Interpersonal Skills
3
3
3
2
Training:
•
Certified Professional Technical Communicator (CPTP) - Practitioner
Role Description:
Develops
and
implements
security
architecture
for
the
Cloud
Infrastructure
and
promotes
secure
development
practices
that
increase
the
security
of
the
systems
/
solutions;
collaborates
with
key
stakeholders
in
the
evaluation,
development,
and
implementation of IT security initiatives, supporting the Senior Cloud Architect Specialist
Role Tasks:
1.
Design and develop security architectures for cloud and cloud/hybrid-based systems
2.
Provide CASB, DLP solutioning and implementation
3.
Conduct Cloud security assessments, ensuring all the controls are compliant against Cloud Security Alliance
4.
Conduct security assessments against ISO, CIS top 20 and NIST CSF
5.
Support the analysis and design of Cloud application deployments and security strategy and processes
6.
Provide
Cloud
Security
advice
and
mentorship
related
to
all
activities
including
Information
as
a
Service
(IaaS),
Platform
as a Service (PaaS), and Software as a Service (SaaS) initiatives, projects, and plans
Certification:
•
TOGAF Certification
•
AWS Cloud Security
•
Azure Security Engineer
Specialist Cloud Architect
Academic:
Bachelor’s degree in Computer Science, Information
Technology, Systems Engineering or equivalent
Experience:
5 – 8 years
Skills Pathway
Cyber Security Architecture
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Assistant
Security Architect
Security Architect
Senior Security
Architect
Security Architecture Leader
Senior Security Architecture
Leader
Specialist Security
Architecture Ops.
Senior Specialist Security
Architecture Ops.
Specialist
Cloud Architect
Senior Specialist
Cloud Architect
Cyber Security
Data Analytics
ICT
Technical Skills:
Level
•
Project Management
•
Report Writing
•
Information Security
•
Security Research and Development
•
Cloud Security
3
3
3
3
3
Soft Skills:
•
Communication
•
Teamwork
•
Critical Thinking
•
Interpersonal Skills
3
3
3
2
Training:
•
Certified Professional Technical Communicator (CPTP) - Practitioner
Role Description:
Develops
and
implements
security
architecture
for
the
Cloud
Infrastructure
and
promotes
secure
development
practices
that
increase
the
security
of
the
systems
/
solutions;
collaborates
with
key
stakeholders
in
the
evaluation,
development,
and
implementation of IT security initiatives
Role Tasks:
1.
Manage the design and development of security architectures for cloud and cloud/hybrid-based systems
2.
Lead CASB, DLP solutioning and implementation
3.
Technically lead Cloud security assessments, ensuring all the controls are compliant against Cloud Security Alliance
4.
Technically manage security assessments against ISO, CIS top 20 and NIST CSF
5.
Analyze and design cloud application deployments and security strategy and processes
6.
Provide
Cloud
Security
master
level
advice
and
mentorship
related
to
all
activities
including
Information
as
a
Service
(IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS) initiatives, projects, and plans
Certification:
•
TOGAF Certification
•
AWS Cloud Security
•
Azure Security Engineer
Senior Specialist Cloud Architect
Academic:
Bachelor’s degree in Computer Science, Information
Technology, Systems Engineering or equivalent
Experience:
8 - 10 years
Skills Pathway
Cyber Security Architecture
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Assistant
Security Architect
Security Architect
Senior Security
Architect
Security Architecture Leader
Senior Security Architecture
Leader
Specialist Security
Architecture Ops.
Senior Specialist Security
Architecture Ops.
Specialist
Cloud Architect
Senior Specialist
Cloud Architect
Cyber Security
Data Analytics
ICT
Technical Skills:
Level
•
Project Management
•
Report Writing
•
Information Security
•
Cloud Security
•
Security Research and Development
•
DevOps
1
1
3
1
3
2
Soft Skills:
•
Communication
•
Teamwork
•
Analytic Thinking
2
2
2
Training:
•
Praticial DevSecOps::- DevSecOps Architect
•
SEC540: Cloud Security and DevSecOps Automation
Role Description:
Implements
and
provides
technical
guidance
for
security
architecture
and
developments
related
activities
to
ensure
security
is
part of the Security development life cycle across the organization
Role Tasks:
1.
Work with SAST, DAST, container security and/or other testing tools
2.
Automate
the
integration
of
security
throughout
the
entire
Software
Development
Lifecycle
via
a
“security
as
code”
approach
3.
Implement and design solutions such as: Privilege Access Management (PAM), SIEM and other security solutions
Certification:
•
Certified Kubernetes Security Specialist (CKS)
Specialist Security Architect
Operations
Academic:
Bachelor’s degree in Computer Science, Information
Technology, Systems Engineering or equivalent
Experience:
1 – 3 years
Skills Pathway
Cyber Security Architecture
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Assistant Security
Architect
Security
Architect
Senior Security
Architect
Security Architecture Leader
Senior Security Architecture
Leader
Specialist Security
Architecture Ops.
Senior Specialist Security
Architecture Ops.
Specialist
Cloud Architect
Senior Specialist
Cloud Architect
Cyber Security
Data Analytics
ICT
Technical Skills:
Level
•
Project Management
•
Report Writing
•
Information Security
•
Security Research and Development
•
Cloud Security
•
DevOps
3
3
3
3
3
3
Soft Skills:
•
Communication
•
Teamwork
•
Critical Thinking
•
Interpersonal Skills
3
3
3
2
Role Description:
Develops
and
implements
security
architecture
and
promotes
secure
development
practices
that
increase
the
security
of
the
systems
/
solutions;
collaborates
with
key
stakeholders
in
the
evaluation,
development,
and
implementation
of
IT
security
initiatives
Role Tasks:
1.
Provide technical guidance and educate team members and coworkers on development and operations
2.
Technically supervise the work with SAST, DAST, container security and/or other testing tools
3.
Automate
the
integration
of
security
throughout
the
entire
Software
Development
Lifecycle
via
a
“security
as
code”
approach
4.
Technically
lead
the
implementation
and
design
of
solutions
such
as:
Privilege
Access
Management
(PAM),
SIEM
and
other security solutions
Certification:
•
Certified Professional Technical Communicator (CPTP) – Practitioner=
•
SEC540: Cloud Security and DevSecOps Automation
Senior Specialist Security
Architecture Operations
Academic:
Bachelor’s degree in Computer Science, Information
Technology, Systems Engineering or equivalent
Experience:
3 – 5 years
Skills Pathway
Cyber Security Architecture
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
PENETRATION TESTER
WORK ROLES AND CAREER SKILLS PROGRESSION
Assistant Pen Tester
Pen Tester
Senior Pen Tester
Pen Tester
Leader
Specialist
Pen Tester
Senior Specialist
Pen Tester
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Cyber Security
Data Analytics
ICT
Home Page
Data Analytics – Cyber Security - ICT
Assistant Pen
Tester
Pen Tester
Senior Pen Tester
Pen Tester
Leader
Specialist
Pen Tester
Senior Specialist
Pen Tester
Cyber Security
Data Analytics
ICT
Technical Skills:
Level
•
Information Security
•
Conducting VAPT
•
Report Writing
1
1
1
Soft Skills:
•
Communication
•
Analytical Thinking
•
Teamwork
1
1
1
Training
•
SEC401: Security Essentials Bootcamp Style
•
SEC504: Hacker Tools, Techniques, Exploits, and Incident Handling
•
PEN-200: PENETRATION TESTING WITH KALI LINUX
Role Description:
Learns
vulnerability
assessments
and
penetration
testing
techniques
to
find
and
exploit
vulnerabilities
in
networks
and
web
applications; based on the learning progress, supports the team in applying VAT/PT techniques
Role Tasks:
1.
Learn and practice VAPT techniques in theory and practical
2.
Support the team in testing activities including health checks, gap analysis, code analysis and penetration testing
3.
Practice VAPT for networks and web applications
4.
Support the VAPT report writing and reporting security breaches
Certification:
•
GSEC
•
GCIH
•
OSCP
•
GEVA
Assistant Penetration Tester
Academic:
Bachelor's degree in cyber security, computer science,
systems engineering, or similar
Experience:
0 – 1 years
Skills Pathway
PENETRATION TESTER
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Assistant Pen
Tester
Pen Tester
Senior Pen Tester
Pen Tester
Leader
Specialist
Pen Tester
Senior Specialist
Pen Tester
Cyber Security
Data Analytics
ICT
Technical Skills:
Level
•
Information Security
•
Conducting VAPT
•
VA/PT team management
•
Report Writing
•
Project Management
2
2
1
1
2
Soft Skills:
•
Analytical Thinking
•
Communication
•
Teamwork
•
Problem Solving
2
2
2
1
Training
•
SEC560: Network Penetration Testing and Ethical Hacking
•
SEC542: Web App Penetration Testing and Ethical Hacking
•
SEC460: Enterprise and Cloud | Threat and Vulnerability Assessment
•
PEN-300: EVASION TECHNIQUES AND BREACHING DEFENSES
Role Description:
Performs
vulnerability
assessments
and
penetration
testing
techniques
to
find
and
exploit
vulnerabilities
in
networks
and
web
applications; participates in and support the Senior Penetration Tester in the design and planning of the testing activities
Role Tasks:
1.
Perform VAPT for networks and web applications
2.
Execute testing activities including health checks, gap analysis, code analysis and penetration testing
3.
Write VAPT reports and report about security breaches
4.
Install and maintain VAPT tools and scripts
5.
Support the Senior Penetration Tester in designing and planning the activities
6.
Investigate
a
variety
of
security
products
/
tools,
attack
trends
analysis,
etc.
under
the
guidance
of
the
senior
penetration
tester
Certification:
•
GPEN
•
GWAPT
•
GEVA
•
OSWA
•
GPYC
•
SEC402: Cybersecurity Writing: Hack the Reader
Penetration Tester
Academic:
Bachelor's degree in cyber security, computer science,
systems engineering, or similar
Experience:
1 – 2 years
Skills Pathway
PENETRATION TESTER
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Assistant Pen
Tester
Pen Tester
Senior Pen Tester
Pen Tester
Leader
Specialist
Pen Tester
Senior Specialist
Pen Tester
Cyber Security
Data Analytics
ICT
Technical Skills:
Level
•
Information Security
•
Conducting VAPT
•
VA/PT team management
•
Report Writing
•
Strategy Planning
•
Project Management
3
3
2
2
1
2
Soft Skills:
•
Analytical Thinking
•
Communication
•
Teamwork
•
Problem Solving
•
Leadership
•
Interpersonal Skills
3
3
3
2
1
1
Training
•
SEC588: Cloud Penetration Testing
•
SEC575: Mobile Device Security and Ethical Hacking
•
SEC617: Wireless Penetration Testing and Ethical Hacking
•
PEN-210: OFFENSIVE SECURITY WIRELESS ATTACKS
Role Description:
Designs,
plans,
and
executes
vulnerability
assessments
and
penetration
testing
techniques
to
find
and
exploit
vulnerabilities
in
networks,
web
applications,
mobile
applications,
cloud
infrastructures,
and
wireless
systems;
collaborates
with
the
specialists
(as below) to enhance VAPT techniques
Role Tasks:
1.
Perform VAPT for mobile applications, cloud infrastructures, and wireless systems
2.
Design, plan and execute the testing activities including health checks, gap analysis, code analysis, penetration testing
3.
Write VAPT reports
4.
Build, maintain and enhance VAPT scripts
5.
Identify
new
bugs
/
vulnerabilities
after
changes
have
been
made,
and
lead
the
process
of
reviewing
and
assessing
changes prior to implementation
6.
Research a variety of security products / tools, attack trends, etc.
7.
Read & approve VAPT reports prepared by security professionals
8.
Supervise and train Assistant Penetration Tester
9.
Advise on training programmes for Assistant Penetration Tester and Penetration Tester
Certification:
•
GCPN
•
GMOB
•
GAWN
•
OSWP
•
OSEP
•
OSWE
Senior Penetration Tester
Academic:
Bachelor's degree in cyber security, computer science,
systems engineering, or similar
Experience:
2 – 4 years
Skills Pathway
PENETRATION TESTER
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Assistant Pen
Tester
Pen Tester
Senior Pen Tester
Pen Tester
Leader
Specialist
Pen Tester
Senior Specialist
Pen Tester
Cyber Security
Data Analytics
ICT
Technical Skills:
Level
•
Information Security
•
Conducting VAPT
•
VA/PT team management
•
Report Writing
•
Strategy Planning
•
Project Management
3
3
3
3
3
3
Soft Skills:
•
Critical Thinking
•
Communication
•
Leadership
•
Interpersonal Skills
3
3
3
3
Training
•
Certified Information Security Manager
•
MGT414: SANS Training Program for the CISSP Certification
•
MGT512: Security Leadership Essentials for Managers
•
MGT514: Security Strategic Planning, Policy, and Leadership
Role Description:
Takes
responsibility
for
VAPT
management,
development,
and
strategy;
leads
the
red
team
operation
and
direct
them
based
on
the
priority
set
by
the
management;
leads
the
team
in
enhancing
the
VAPT
process
and
ensuring
the
development
of
talent
within the VAPT team
Role Tasks:
1.
Develop and implement the VAPT strategy
2.
Lead and manage the VAPT operations and team of security operational staff members
3.
Manage the activities of team members and continuously provide formal / informal feedback while evaluating performance
4.
Manage the development and mentoring of the talent within the penetration testing team
5.
Be primarily responsible for directing security assessments, red teaming, and VAPT tool developments
6.
Revise and develop processes to strengthen the current VAPT operations, policies, and challenges
7.
Manage the key initiatives identified by the specialist roles and provide guiding direction for the research
8.
Lead the overall use of resources and initiation of corrective actions where required for VAPT activities
9.
Ensure daily management, administration, and maintenance of security tools to achieve operational effectiveness
Certification:
•
CISM
•
GISP/CISSP
•
GSLC
•
GSTRT
Penetration Testing Leader
Academic:
Bachelor's degree in cyber security, computer science,
systems engineering, or similar
Experience:
4 – 8 years
Skills Pathway
PENETRATION TESTER
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Assistant Pen
Tester
Pen Tester
Senior Pen Tester
Pen Tester
Leader
Senior Specialist
Pen Tester
Cyber Security
Data Analytics
ICT
Technical Skills:
Level
•
Information Security
•
Conducting VAPT
•
VA/PT team management
•
Security Research and Development
•
Report Writing
•
Project Management
3
3
3
2
2
2
Soft Skills:
•
Critical Thinking
•
Communication
•
Teamwork
•
Problem Solving
•
Leadership
2
2
3
3
2
Training
•
SEC660 Advanced Penetration Testing, Exploit Writing, and Ethical Hacking
•
SEC642: Advanced Web App Testing, Ethical Hacking, and Exploitation
Techniques
•
WEB-300: ADVANCED WEB ATTACKS AND EXPLOITATION
Role Description:
Performs
and
enhances
vulnerability
assessments
and
penetration
testing
techniques
to
find
and
exploit
vulnerabilities
across
the entity's infrastructure and/or applications; supports the VAPT team in critical projects and new initiatives
Role Tasks:
1.
Write and develop exploits
2.
Build VAPT tools & frameworks, particularly for applications
3.
Identify
new
bugs
/
vulnerabilities
after
changes
have
been
made,
and
lead
the
process
of
reviewing
and
assessing
changes prior to implementation
4.
Read, approve and, if needed, enhance VAPT reports prepared by more junior penetration testers
5.
Supervise and train more junior penetration testers, particularly in specialist topics
6.
Advise on training programmes for more junior penetration testers
Certification:
•
OSWE
•
SEC642
•
Certified Professional Technical Communicator (CPTC) Foundation
Specialist Penetration Tester
Academic:
Bachelor's degree in cyber security, computer science,
systems engineering, or similar
Experience:
4 – 6 years
Skills Pathway
PENETRATION TESTER
Specialist
Pen Tester
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Assistant Pen
Tester
Pen Tester
Senior Pen Tester
Pen Tester
Leader
Senior Specialist
Penetration Tester
Specialist
Pen Tester
Cyber Security
Data Analytics
ICT
Technical Skills:
Level
•
Information Security
•
Conducting VAPT
•
VA/PT team management
•
Security Research and Development
•
Report Writing
•
Project Management
3
3
3
3
3
3
Soft Skills:
•
Critical Thinking
•
Communication
•
Teamwork
•
Problem Solving
•
Leadership
•
Interpersonal Skills
3
3
3
3
3
2
Training
•
SEC660 Advanced Penetration Testing, Exploit Writing, and Ethical Hacking
•
SEC642: Advanced Web App Testing, Ethical Hacking, and Exploitation
Techniques
•
WEB-300: ADVANCED WEB ATTACKS AND EXPLOITATION
Role Description:
Leads
vulnerability
assessments
and
penetration
testing
techniques
and
provides
application
expertise
to
find
and
exploit
vulnerabilities
across
the
entity's
infrastructure;
guides
the
VAPT
team
by
proactively
identifying
new
initiatives
and
research
opportunities and advising the team lead on key areas in applications
Role Tasks:
1.
Advice on the information security monitoring process across the entity's applications
2.
Build VAPT tools & frameworks
3.
Support and advise team leads in the development and management of the organization’s VAPT assessment plan
4.
Read, approve and, if needed, enhance VAPT reports prepared by Senior Penetration Testers
5.
Supervise and train more junior penetration testers, particularly in specialist topics
6.
Advise on training programmes for more junior penetration testers
7.
Supervise and lead the initiative in identifying application vulnerabilities
8.
Continuously
participate
and
engage
in
industry
leading
research
activities
and
consistently
applying
this
knowledge
to
the relevant ongoing VAPT activities
Certification:
•
https://www.stc.org/certification/practitioner-certification/
Senior Specialist Penetration
Tester
Academic:
Bachelor's degree in cyber security, computer science,
systems engineering, or similar
Experience:
6 – 8 years
Skills Pathway
PENETRATION TESTER
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
SECURITY OPERATIONS CENTRE
WORK ROLES AND CAREER SKILLS PROGRESSION
Assistant SOC
Infra. Prof.
SOC Infra. Prof.
Senior SOC Infra. Prof.
SOC Leader
Senior SOC Leader
SOC Infra. Specialist
Senior SOC Infra.
Specialist
Home Page
Data Analytics – Cyber Security - ICT
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Cyber Security
Data Analytics
ICT
Assistant SOC
Infra. Prof.
SOC Infra. Prof.
Senior SOC Infra.
Prof.
SOC Leader
Senior SOC Leader
SOC Infra. Specialist
Senior SOC Infra.
Specialist
Cyber Security
Data Analytics
ICT
Technical Skills:
Level
•
Incident management
•
General SOC capabilities
•
Network Security
•
Advanced SOC capabilities
•
Programming
2
2
1
1
1
Soft Skills:
•
Communication
•
Lifelong Learning
•
Analytical Thinking
•
Sense Making
2
1
1
1
Training
•
SEC487: Open-Source Intelligence (OSINT) Gathering and Analysis
•
SEC450: Blue Team Fundamentals: Security Operations and Analysis
Role Description:
Assists
the
administration
and
maintenance
of
SOC
related
security
controls
(SIEM,
SOAR,
UBA,
VM)
and
other
shared
controls
Role Tasks:
1.
Take responsibility for security event monitoring, management, and response
2.
Support the evaluation of products and services available to protect and improve the organizations’ security posture
3.
Support the security incident management and response
Certification:
•
Splunk Fundamentals
•
GOSI
Assistant SOC Infrastructure
Professional
Academic:
Bachelor's degree in Cyber Security or Computer Science
Experience:
0 – 1
years
Skills Pathway
SECURITY OPERATIONS CENTRE
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Assistant SOC
Infra. Prof.
SOC Infra. Prof.
Senior SOC Infra.
Prof.
SOC Leader
Senior SOC Leader
SOC Infra. Specialist
Senior SOC Infra.
Specialist
Cyber Security
Data Analytics
ICT
Technical Skills:
Level
•
Incident management
•
General SOC capabilities
•
Network Security
•
Advanced SOC capabilities
•
Programming
•
Ethical Hacking
•
Strategy Planning
2
3
2
2
1
1
1
Soft Skills:
•
Communication
•
Lifelong Learning
•
Analytical Thinking
•
Sense Making
3
3
3
2
Training
•
SEC530: Defensible Security Architecture and Engineering
Role Description:
Assists
the
administration
and
maintenance
of
SOC
related
security
controls
(SIEM,
SOAR,
UBA,
VM)
and
other
shared
controls and creates use cases and content development on a regular or on demand basis
Role Tasks:
1.
Take responsibility for security event monitoring, management, and response
2.
Evaluate products and services available to protect and improve organizations security posture
3.
Be proficient in security incident management and response
Certification:
•
Splunk ECSA
•
GDSA
SOC Infrastructure
Professional
Academic:
Bachelor's degree in Cyber Security or Computer Science
Experience:
1 – 3 years
Skills Pathway
SECURITY OPERATIONS CENTRE
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Assistant SOC
Infra. Prof.
SOC Infra. Prof.
Senior SOC Infra.
Prof.
SOC Leader
Senior SOC Leader
SOC Infra. Specialist
Senior SOC Infra.
Specialist
Cyber Security
Data Analytics
ICT
Technical Skills:
Level
•
Incident management
•
General SOC capabilities
•
Network Security
•
Advanced SOC capabilities
•
Programming
•
Ethical Hacking
•
Project Management
•
Security governance
•
Strategy Planning
3
3
3
2
2
1
1
1
1
Soft Skills:
•
Communication
•
Lifelong Learning
•
Analytical Thinking
•
Sense Making
3
3
3
2
Training
•
SEC555: SIEM with Tactical Analytics
Role Description:
Administers
and
maintains
SOC
related
security
controls
(SIEM,
SOAR,
UBA,
VM)
and
other
shared
controls;
creates
use
cases
and
content
development
on
a
regular
or
on
demand
basis;
gives
suggestions
and
recommendations
for
the
creation,
fine-tuning of use cases, dashboards, and mini applications within the security controls
Role Tasks:
1.
Implement multi-tier SIEM Solution, Splunk and other data lakes, or data warehousing technologies
2.
Install, test, and modify security systems in accordance with security standards
3.
Conduct Blue Team and Red Team exercises in SOC environment
4.
Identify and mitigate existing risks and closure of the audit findings
5.
Assist in the enhancement of security use cases
6.
Handle Azure & Microsoft 365 data sources
7.
Migrate high volume low value(security) data to other data lakes
Certification:
•
Splunk SA
•
Splunk DA
•
GCDA
Senior SOC Infrastructure
Professional
Academic:
Bachelor's degree in Cyber Security or Computer Science
Experience:
3 – 5 years
Skills Pathway
SECURITY OPERATIONS CENTRE
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Assistant SOC
Infra. Prof.
SOC Infra. Prof.
Senior SOC Infra.
Prof.
SOC Leader
Senior SOC Leader
SOC Infra. Specialist
Senior SOC Infra.
Specialist
Cyber Security
Data Analytics
ICT
Technical Skills:
Level
•
Incident management
•
General SOC capabilities
•
Network Security
•
Advanced SOC capabilities
•
Programming
•
Ethical Hacking
•
Project Management
•
Security governance
•
Strategy Planning
3
3
3
3
2
2
3
3
3
Soft Skills:
•
Communication
•
Lifelong Learning
•
Analytical Thinking
•
Sense Making
3
3
3
3
Training
•
SEC587: Advanced Open-Source Intelligence (OSINT) Gathering and Analysis
Role Description:
Administers
and
maintains
SOC
related
security
controls
(SIEM,
SOAR,
UBA,
VM)
and
other
shared
controls;
creates
use
cases
and
content
development
on
a
regular
or
on
demand
basis;
implements,
creates,
and
fine-tunes
use
cases,
dashboards,
and
mini
applications
within
the
security
controls;
suggests
recommendation
for
better
tools,
applications,
processes, and procedures that will benefit the security operation center
Role Tasks:
1.
Implement Mitre Att&CK framework with SIEM
2.
Implement multi-tier SIEM Solution, Splunk and other data lakes, or data warehousing technologies
3.
Apply Machine Learning for SOC use cases
4.
Develop, enhance & deliver KPI’s for security operations
5.
Conduct Blue Team and Red Team exercises in SOC environment
6.
Know cyber threat intelligence products (iSight, Looking Glass, Etisalat etc.)
7.
Identify and mitigate existing risks and closure of the audit findings
8.
Be familiar with VAPT, CICD and SDLC
9.
Maintain and achieve ISO/IEC 27001 & PCI DSS standards
10.
Develop service/application-based security postures
11.
Adapt the latest technologies to assist with the sub-section activities
12.
Report to the section manager and escalate when needed
Certification:
•
Splunk ASR
•
CISSP
SOC Leader
Academic:
Master’s degree in Cyber Security or equivalent
Experience:
10 – 13 years
Skills Pathway
SECURITY OPERATIONS CENTRE
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Assistant SOC
Infra. Prof.
SOC Infra. Prof.
Senior SOC Infra.
Prof.
SOC Leader
Senior SOC Leader
SOC Infra. Specialist
Senior SOC Infra.
Specialist
Cyber Security
Data Analytics
ICT
Technical Skills:
Level
•
Incident management
•
General SOC capabilities
•
Network Security
•
Advanced SOC capabilities
•
Programming
•
Ethical Hacking
•
Project Management
•
Security governance
•
Strategy Planning
•
Research
3
3
3
3
3
3
3
3
3
3
Soft Skills:
•
Communication
•
Lifelong Learning
•
Analytical Thinking
•
Sense Making
•
Leadership
•
Interpersonal Skills
•
Decision-Making
3
3
3
3
3
3
3
Training
•
MGT551: Building and Leading Security Operations Centers
•
MGT514: Security Strategic Planning, Policy, and Leadership
Role Description:
Plans,
directs,
and
controls
the
SOC
operations
and
sub-sections;
ensures
the
monitoring
and
analysis
of
incidents;
monitors
the
network,
addressing
all
security
incidents
and
ensuring
timely
escalation;
directs
the
Cyber
Intelligence
capability
to
identify
potential
threats
delivering
strategic
reports
and
strategies
to
minimize
the
impact
of
the
threat;
develops
new
ideas
and
projects to minimize risks
Role Tasks:
1.
Take responsibility for the SOC strategy
2.
Lead and manage the Security Operations and team of security operational staff members
3.
Direct security event monitoring, management and response and cyber intelligence
4.
Ensure incident identification, assessment, quantification, reporting, communication, mitigation, and monitoring
5.
Ensure
compliance
to
policy,
process,
and
procedure
adherence
and
process
improvisation
to
achieve
operational
objectives
6.
Revise
and
develop
processes
to
strengthen
the
current
Security
Operations
Framework,
review
policies
and
highlight
the
challenges
7.
Take
responsibility
for
overall
use
of
resources
and
initiation
of
corrective
action
where
required
for
Security
Operations
Center
8.
Ensure daily management, administration & maintenance of security devices to achieve operational effectiveness
Certification:
•
Splunk ASR/ CISSP GSOM/ GSTRT/ CISSP/ GSE/ CISM
Senior SOC Leader
Academic:
Master’s degree in Cyber Security or equivalent
Experience:
13+ years
Skills Pathway
SECURITY OPERATIONS CENTRE
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Assistant SOC
Infra. Prof.
SOC Infra. Prof.
Senior SOC Infra.
Prof.
SOC Leader
Senior SOC Leader
SOC Infra. Specialist
Senior SOC Infra.
Specialist
Cyber Security
Data Analytics
ICT
Technical Skills:
Level
•
Incident management
•
General SOC capabilities
•
Network Security
•
Advanced SOC capabilities
•
Programming
•
Ethical Hacking
•
Project Management
•
Security governance
•
Strategy Planning
3
3
3
3
2
2
2
2
2
Soft Skills:
•
Communication
•
Lifelong Learning
•
Analytical Thinking
•
Sense Making
3
3
3
2
Training
•
SEC573: Automating Information Security with Python
•
SEC586: Blue Team Operations: Defensive PowerShell
Role Description:
Administers
and
maintains
SOC
related
security
controls
(SIEM,
SOAR,
UBA,
VM)
and
other
shared
controls;
creates
use
cases
and
content
development
on
a
regular
or
on
demand
basis;
implements,
creates,
and
fine-tunes
use
cases,
dashboards
and
mini
applications
within
the
security
controls,
suggests
infrastructure
recommendation
for
better
tools,
applications,
processes, and procedures that will benefit the security operation center
Role Tasks:
1.
Implement multi-tier SIEM Solution, Splunk and other data lakes, or data warehousing technologies
2.
Apply Machine Learning for SOC use cases
3.
Develop, enhance & deliver KPI’s for security operations
4.
Conduct Blue Team and Red Team exercises in SOC environment
5.
Know cyber threat intelligence products (iSight, Looking Glass, Etisalat etc.)
6.
Identify and mitigate existing risks and closure of the audit findings
7.
Be familiar with VAPT, CICD and SDLC
8.
Develop service/application-based security postures
9.
Enhance security use cases
Certification:
•
Splunk ASES
•
Splunk CA
•
GPYC
SOC Infrastructure
Specialist
Academic:
Bachelor's degree in Cyber Security or Computer Science
Experience:
5 – 7 years
Skills Pathway
SECURITY OPERATIONS CENTRE
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Assistant SOC
Infra. Prof.
SOC Infra. Prof.
Senior SOC Infra.
Prof.
SOC Leader
Senior SOC Leader
SOC Infra. Specialist
Senior SOC Infra.
Specialist
Cyber Security
Data Analytics
ICT
Technical Skills:
Level
•
Incident management
•
General SOC capabilities
•
Network Security
•
Advanced SOC capabilities
•
Programming
•
Ethical Hacking
•
Project Management
•
Security governance
•
Strategy Planning
3
3
3
3
3
3
2
2
2
Soft Skills:
•
Communication
•
Lifelong Learning
•
Analytical Thinking
•
Sense Making
3
3
3
2
Training
•
SEC505: Securing Windows and PowerShell Automation
Role Description:
Administers
and
maintains
SOC
related
security
controls
(SIEM,
SOAR,
UBA,
VM)
and
other
shared
controls;
creates
use
cases
and
content
development
on
a
regular
or
on
demand
basis;
technically
manages
the
creation,
implementation,
and
fine-
tuning
of
use
cases,
dashboards
and
mini
applications
within
the
security
controls,
oversees
infrastructure
recommendation
for
better tools, applications, processes, and procedures that will benefit the security operation center
Role Tasks:
1.
Implement Mitre Att&CK framework with SIEM
2.
Implement multi-tier SIEM Solution, Splunk and other data lakes, or data warehousing technologies
3.
Apply Machine Learning for SOC use cases
4.
Develop, enhance & deliver KPI’s for security operations
5.
Conduct Blue Team and Red Team exercises in SOC environment
6.
Know cyber threat intelligence products (iSight, Looking Glass, Etisalat etc.)
7.
Identify and mitigate existing risks and closure of the audit findings
8.
Be familiar with VAPT, CICD and SDLC
9.
Develop service/application-based security postures
10.
Develop and create advance use cases
11.
Continuously enhance log-on boarding and content development processes and procedures
Certification:
•
Splunk ECA
•
Splunk ASED
•
GASF
Senior SOC Infrastructure
Specialist
Academic:
Master’s degree in Cyber Security or equivalent
Experience:
7 – 10 years
Skills Pathway
SECURITY OPERATIONS CENTRE
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
INCIDENT RESPONSE
WORK ROLES AND CAREER SKILLS PROGRESSION
Home Page
Data Analytics – Cyber Security - ICT
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Assistant Incident Response
Analyst
Incident Response Analyst
Senior Incident Response
Analyst
To any Cyber
Defensive &
Threat
Intelligence
Role
Cyber Security
Data Analytics
ICT
Assistant Incident Response
Analyst
Incident Response Analyst
Senior Incident Response
Analyst
To any
Cyber
Defensive &
Threat
Intelligence
Role
Cyber Security
Data Analytics
ICT
Skills Pathway
INCIDENT RESPONSE
Technical Skills:
Level
•
Incident management
•
General SOC capabilities
•
Network Security
1
1
1
Soft Skills:
•
Communication
•
Lifelong Learning
•
Analytical Thinking
1
1
1
Training
•
SEC301: Introduction to Cyber Security
•
SEC401: Security Essentials - Network, Endpoint, and Cloud
Role Description:
Learns
about
the
organization's
network
infrastructure,
and
how
security
controls
within
are
operated;
monitors
the
security
of
the
organization’s
network
and
evaluates
basic
incidents
and
notifies
responsible
stakeholders
of
any
possible
threats/breaches observed or found
Role Tasks:
1.
Monitor, analyze, classify, and respond to incidents and security records in the network
2.
Monitor cyber-attacks and their sources
3.
Maintain continuous self-development to keep pace with modern technologies
4.
Adhere to information security policies and maintain confidentiality
5.
Complete all assigned tasks related to the field of work
Certification:
•
Security+
•
GSEC
Assistant Incident
Response Analyst
Academic:
Bachelor's degree in Cyber Security or Computer Science or
Information Technology or equivalent
Experience:
0 – 1 years
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Assistant Incident Response
Analyst
Incident Response Analyst
Senior Incident Response
Analyst
To any
Cyber
Defensive &
Threat
Intelligence
Role
Cyber Security
Data Analytics
ICT
Skills Pathway
INCIDENT RESPONSE
Technical Skills:
Level
•
Incident management
•
General SOC capabilities
•
Network Security
•
Advanced SOC capabilities
•
Programming
2
2
2
1
1
Soft Skills:
•
Communication
•
Lifelong Learning
•
Analytical Thinking
2
2
2
Training
•
SEC504: Hacker Tools, Techniques, and Incident Handling
Role Description:
Monitors
the
security
of
the
organization’s
network
and
evaluates
incidents,
responds
to
incidents,
potential
threats
and
follows
up on incidents of tier 1 analyst; suggests and recommends enhancements to incident response procedure and process
Role Tasks:
1.
Provide internal departments with security information and measuring their response time
2.
Research and evaluate security systems, and preparing a feasibility study on their effectiveness
3.
Maintain continuous self-development to keep pace with modern technologies
4.
Adhere to information security policies and maintain confidentiality
5.
Complete all assigned tasks related to the field of work
Certification:
•
Security+
•
Network+
•
GCIH
Incident Response Analyst
Academic:
Bachelor's degree in Cyber Security or Computer Science or
Information Technology or equivalent
Experience:
1 – 2 years
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Assistant Incident Response
Analyst
Incident Response Analyst
Senior Incident Response
Analyst
To any
Cyber
Defensive &
Threat
Intelligence
Role
Cyber Security
Data Analytics
ICT
Skills Pathway
INCIDENT RESPONSE
Technical Skills:
Level
•
Incident management
•
General SOC capabilities
•
Network Security
•
Advanced SOC capabilities
•
Programming
•
Ethical Hacking
•
Project Management
•
Security governance
•
Strategy Planning
3
3
3
2
2
1
1
1
1
Soft Skills:
•
Communication
•
Lifelong Learning
•
Analytical Thinking
3
3
3
Training
•
SEC511: Continuous Monitoring and Security Operations
Role Description:
Monitors
the
security
of
the
organization’s
network
and
evaluates
incidents,
responds
to
advanced
incidents,
potential
threats,
and
cyber-attacks;
implements,
maintains,
and
enhances
incident
response
procedures
and
processes;
extends
support
and
communicating with external entities when required
Role Tasks:
1.
Provide the organization with security information and measure response time
2.
Assist in testing to measure the effectiveness of security systems and verify their operation correctly
3.
Document and update the security procedures in the department
4.
Train SOC analysts on security systems and how they work
5.
Maintain continuous self-development to keep pace with modern technologies
6.
Adhere to information security policies and maintain confidentiality
7.
Complete all assigned tasks related to the field of work
Certification:
•
Security+
•
Network+
•
CySA+
•
GMON
Senior Incident Response
Analyst
Academic:
Bachelor's degree in Cyber Security or Computer Science or
Information Technology or equivalent
Experience:
2 – 4 years
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
DIGITAL FORENSICS AND MALWARE ANALYSIS
WORK ROLES AND CAREER SKILLS PROGRESSION
Home Page
Data Analytics – Cyber Security - ICT
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Senior DFIR & MA
Engineer
DFIR & MA
Specialist
From any
Cyber
Defensive &
Threat
Intelligence
Role
DFIR & MA
Leader
Senior DFIR & MA
Specialist
Cyber Security
Data Analytics
ICT
Senior DFIR & MA
Engineer
DFIR & MA
Specialist
From any
Cyber
Defensive &
Threat
Intelligence
Role
DFIR & MA
Leader
Senior DFIR & MA
Specialist
Cyber Security
Data Analytics
ICT
Technical Skills:
Level
•
Incident management
•
General SOC capabilities
•
Network Security
•
Advanced SOC capabilities
•
Programming
•
Ethical Hacking
•
Forensics Analysis
•
Project Management
•
Strategy Planning
3
3
3
3
2
2
1
1
1
Soft Skills:
•
Communication
•
Lifelong Learning
•
Analytical Thinking
3
3
3
Training
•
FOR308: Digital Forensics Essentials
•
FOR500: Windows Forensic Analysis
Role Description:
Supports
identifying
and
investigating
areas
of
weaknesses
within
the
organization
and
remediates
threats
and
post-action
attacks;
supports
the
investigation,
remediation
and
mitigation
of
emergency
cybercrimes
and
incidents,
and
the
collection
and
investigation of evidence for exit procedures
Role Tasks:
1.
Develop security rules and install them in security systems
2.
Perform testing to measure the effectiveness of security systems and verify their operation correctly
3.
Maintain continuous self-development to keep pace with modern technologies
4.
Adhere to information security policies and maintain confidentiality
5.
Assist in performing forensics analysis for incidents when required
6.
Assist in performing malware analysis for incidents when required
7.
Assist in the investigations and remediation of advanced cyber incidents
8.
Complete all assigned tasks related to the field of work
Certification:
•
CFA
•
GCFE
Senior Digital Forensics & Malware
Analysis Security Engineer
Academic:
Bachelor's degree in Cyber Security with Concentration on
Forensics or equivalent
Experience:
3 – 5 years
Skills Pathway
DIGITAL FORENSICS AND MALWARE
ANALYSIS
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Cyber Security
Data Analytics
ICT
Technical Skills:
Level
•
Incident management
•
General SOC capabilities
•
Network Security
•
Advanced SOC capabilities
•
Programming
•
Ethical Hacking
•
Forensics Analysis
•
Reverse Engineering
•
Project Management
•
Strategy Planning
3
3
3
2
2
2
2
2
1
1
Soft Skills:
•
Communication
•
Lifelong Learning
•
Analytical Thinking
3
3
3
Training
•
LEG523: Law of Data Security and Investigations
Role Description:
Identifies
and
investigates
areas
of
weaknesses
within
the
organization
and
remediates
threats,
post-action
attacks,
and
identifies
and
investigates
advanced
emergency
cybercrimes
and
incidents;
implements
suggestions
and
recommendations
from
the
Digital
Forensics
&
Malware
Analysis
Expert
for
the
enhancement
of
forensic
incidents
response
processes
and
procedures;
manages
the
implementation
and
inhabiting
the
best
tools
for
forensics
investigations;
approves
incident
response
and
analysis
procedures
and
processes, and presents strategic objectives and goals
Role Tasks:
1.
Develop security rules and install them in security systems
2.
Perform testing to measure the effectiveness of security systems and verify their operation correctly
3.
Maintain continuous self-development to keep pace with modern technologies
4.
Adhere to information security policies and maintain confidentiality
5.
Perform forensics analysis for incidents when required.
6.
Perform malware analysis for incidents when required
7.
Investigate and remediate advanced cyber incidents
8.
Develop new processes and procedures to support and enhance the effectiveness of Digital Forensics sub-section
9.
Manage and lead the sub-section activities, plans and procedures
10.
Ensure knowledge transfer of the required information to concerned parties
11.
Represent the sub-section activities, strategic plans, and roadmap to higher management
12.
Adapt the latest technologies
13.
Report as required and escalate when needed
Certification:
•
GLEG
•
CISSP
Digital Forensics & Malware Analysis
Security Leader
Academic:
Master's degree in Cyber Security with Concentration on
Forensics or equivalent
Experience:
10+ years
Skills Pathway
DIGITAL FORENSICS AND MALWARE
ANALYSIS
Senior DFIR & MA
Engineer
DFIR & MA
Specialist
From any
Cyber
Defensive &
Threat
Intelligence
Role
DFIR & MA
Leader
Senior DFIR & MA
Specialist
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Cyber Security
Data Analytics
ICT
Technical Skills:
Level
•
Incident management
•
General SOC capabilities
•
Network Security
•
Advanced SOC capabilities
•
Programming
•
Ethical Hacking
•
Forensics Analysis
•
Reverse Engineering
•
Project Management
•
Strategy Planning
3
3
3
3
3
1
2
1
1
1
Soft Skills:
•
Communication
•
Lifelong Learning
•
Analytical Thinking
3
3
3
Training
•
FOR508: Advanced Incident Response, Threat Hunting, and Digital Forensics
Role Description:
Identifies
and
investigates
areas
of
weaknesses
within
the
organization
and
remediates
threats,
post-action
attacks,
and
identifies
and
investigates
advanced
emergency
cybercrimes
and
incidents;
collects
and
investigates
evidence
for
exit
procedures;
provides
suggestions and recommendations to the enhancement of forensic incidents response processes and procedures
Role Tasks:
1.
Develop security rules and install them in security systems
2.
Perform testing to measure the effectiveness of security systems and verify their operation correctly
3.
Maintain continuous self-development to keep pace with modern technologies
4.
Adhere to information security policies and maintain confidentiality
5.
Perform forensics analysis for incidents
6.
Perform malware analysis for incidents
7.
Investigate and remediate advanced cyber incidents
8.
Assist in developing new processes and procedure to support and enhance the effectiveness of Digital Forensics sub-section
9.
Completing all assigned tasks related to the field of work
Certification:
•
GOSI
•
GCFA
•
MDFIR
Digital Forensics & Malware Analysis
Security Specialist
Academic:
Master's degree in Cyber Security with Concentration on
Forensics or equivalent
Experience:
5 – 7 years
Skills Pathway
DIGITAL FORENSICS AND MALWARE
ANALYSIS
Senior DFIR & MA
Engineer
DFIR & MA
Specialist
From any
Cyber
Defensive &
Threat
Intelligence
Role
DFIR & MA
Leader
Senior DFIR & MA
Specialist
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Cyber Security
Data Analytics
ICT
Technical Skills:
Level
•
Incident management
•
General SOC capabilities
•
Network Security
•
Advanced SOC capabilities
•
Programming
•
Ethical Hacking
•
Forensics Analysis
•
Reverse Engineering
•
Project Management
•
Strategy Planning
3
3
3
3
3
3
3
3
2
2
Soft Skills:
•
Communication
•
Lifelong Learning
•
Analytical Thinking
3
3
3
Training
•
FOR518: Mac and iOS Forensic Analysis and Incident Response
•
FOR509: Enterprise Cloud Forensics and Incident Response
•
FOR610: Reverse-Engineering Malware: Malware Analysis Tools and Techniques
Role Description:
Identifies
and
investigates
areas
of
weaknesses
within
the
organization
and
remediates
threats,
post-action
attacks,
and
identifies
and
investigates
advanced
emergency
cybercrimes
and
incidents;
collects
and
investigates
evidence
for
exit
procedures;
provides
suggestions
and
recommendations
to
the
enhancement
of
forensic
incidents
response
processes
and
procedures;
implements
suggestions
and
recommendations
to
the
enhancement
of
forensic
incidents
response
processes
and
procedures,
and
implements
and
inhabits the best tools for forensics investigations
Role Tasks:
1.
Develop security rules and install them in security systems
2.
Perform testing to measure the effectiveness of security systems and verify their operation correctly
3.
Maintain continuous self-development to keep pace with modern technologies
4.
Adhere to information security policies and maintain confidentiality
5.
Perform forensics analysis for incidents
6.
Perform malware analysis for incidents
7.
Investigate and remediate advanced cyber incidents
8.
Assist in developing new processes and procedures to support and enhance the effectiveness of Digital Forensics sub-section
9.
Conduct complex and advanced digital forensics and malware analysis for incidents when required
10.
Perform remediation plan on a timely manner
11.
Manage forensics tools
12.
Ensure knowledge transfer of the required information to concerned parties
Certification:
•
GBFA
•
GREM
Senior Digital Forensics & Malware
Analysis Security Specialist
Academic:
Master's degree in Cyber Security with Concentration on
Forensics or equivalent
Experience:
7 – 10 years
Skills Pathway
DIGITAL FORENSICS AND MALWARE
ANALYSIS
Senior DFIR & MA
Engineer
DFIR & MA
Specialist
From any
Cyber
Defensive &
Threat
Intelligence
Role
DFIR & MA
Leader
Senior DFIR & MA
Specialist
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
THREAT HUNTING AND INTELLIGENCE
WORK ROLES AND CAREER SKILLS PROGRESSION
Assistant TH & IA
TH & IA
Senior TH & IA
TH & IA Manager
Specialist TH & IA
Senior Specialist TH & IA
Home Page
Data Analytics – Cyber Security - ICT
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Cyber Security
Data Analytics
ICT
Assistant TH & IA
TH & IA
Senior TH & IA
TH & IA Manager
Specialist TH & IA
Senior Specialist TH & IA
Cyber Security
Data Analytics
ICT
Technical Skills:
Level
•
Incident management
•
General SOC capabilities
•
Network Security
•
Threat Hunting
•
Research
1
1
1
1
1
Soft Skills:
•
Communication
•
Lifelong Learning
•
Analytical Thinking
1
1
1
Training
•
SEC460: Enterprise and Cloud | Threat and Vulnerability Assessment
Role Description:
Supports
searching
and
finding
cyber
threats
over
networks,
datasets,
and
endpoints,
and
digging
malicious
actors
that
have
evaded
or
slipped
past
the
initial
defense
point;
supports
studying
and
assessing
suitable
threat
hunting
activities,
techniques,
and
hypothesis;
learns how to use threat intelligence tools and feeds to proactively help the process of threat hunting
Role Tasks:
1.
Learn the organization's network infrastructure and applications
2.
Assist in detection, analyzing and combating cyber threats and attacks
3.
Assist in mitigating risks and vulnerabilities related to cybersecurity within the organization
4.
Assist in organizing and analyzing collected data to determine trends
Certification:
•
MTH
•
GEVA
Assistant Threat Hunting and
Intelligence Analyst
Academic:
Bachelor's degree in Cyber Security or equivalent
Experience:
0 – 1 years
Skills Pathway
THREAT HUNTING AND
INTELLIGENCE
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Assistant TH & IA
TH & IA
Senior TH & IA
TH & IA Manager
Specialist TH & IA
Senior Specialist TH & IA
Cyber Security
Data Analytics
ICT
Technical Skills:
Level
•
Incident management
•
General SOC capabilities
•
Network Security
•
Advanced SOC capabilities
•
Programming
•
Threat Hunting
•
Research
2
2
2
1
1
1
2
Soft Skills:
•
Communication
•
Lifelong Learning
•
Analytical Thinking
2
2
2
Training
•
FOR578: Cyber Threat Intelligence
Role Description:
Searches
and
finds
cyber
threats
over
networks,
datasets,
and
endpoints;
identifies
malicious
actors
that
have
evaded
or
slipped
past
the
initial
defense
point;
studies
and
assesses
suitable
threat
hunting
activities,
techniques,
and
hypothesis;
suggests
and
recommends
threat intelligence tools and helps the process of threat hunting
Role Tasks:
1.
Detect, analyze, and combat cyber threats and attacks
2.
Mitigate risks and vulnerabilities related to cybersecurity within the organization
3.
Organize and analyze collected data to determine trends
4.
Search proactively through networks, datasets and endpoints for malicious and risky activities that may have evaded detection
5.
Assist in defining the techniques to be used for threat hunting activities
6.
Assist in optimizing the best solutions for threat intelligence
Certification:
•
CREST CPTIA
•
ECTHPv2
Threat Hunting and Intelligence
Analyst
Academic:
Bachelor's degree in Cyber Security or equivalent
Experience:
1 – 3 years
Skills Pathway
THREAT HUNTING AND
INTELLIGENCE
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Assistant TH & IA
TH & IA
Senior TH & IA
TH & IA Manager
Specialist TH & IA
Senior Specialist TH & IA
Cyber Security
Data Analytics
ICT
Technical Skills:
Level
•
Incident management
•
General SOC capabilities
•
Network Security
•
Advanced SOC capabilities
•
Programming
•
Ethical Hacking
•
Threat Hunting
•
Threat Intelligence
•
Forensics Analysis
•
Research
3
3
3
2
2
1
2
1
1
2
Soft Skills:
•
Communication
•
Lifelong Learning
•
Analytical Thinking
3
3
3
Training
•
FOR508: Advanced Incident Response, Threat Hunting, and Digital Forensics
•
FOR500: Windows Forensic Analysis
Role Description:
Searches
and
finds
cyber
threats
over
networks,
datasets,
and
endpoints;
identifies
malicious
actors
that
have
evaded
or
slipped
past
the
initial
defense
point;
studies
and
assesses
suitable
threat
hunting
activities,
techniques,
and
hypothesis;
suggests
and
recommends
threat
intelligence
tools
and
helps
the
process
of
threat
hunting;
enhances
threat
hunting
processes
and
procedures
to
efficiently
conduct threat hunting activities
Role Tasks:
1.
Detect, analyze, and combat cyber threats and attacks
2.
Mitigate risks and vulnerabilities related to cybersecurity within the organization
3.
Organize and analyze collected data to determine trends
4.
Search proactively through networks, datasets and endpoints for malicious and risky activities that may have evaded detection
5.
Assist in defining the techniques to be used for threat hunting activities
6.
Assist in optimizing the best solutions for threat intelligence
7.
Baseline the normal activities within the organization to conduct effective threat hunts
8.
Assist in finding the best sources to conduct threat hunting activities
Certification:
•
CREST CPTIA
•
ECTHPv2
•
CFA
•
GCFE
Senior Threat Hunting and
Intelligence Analyst
Academic:
Bachelor's degree in Cyber Security or equivalent
Experience:
3 – 5 years
Skills Pathway
THREAT HUNTING AND
INTELLIGENCE
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Assistant TH & IA
TH & IA
Senior TH & IA
TH & IA Leader
Specialist TH & IA
Senior Specialist TH & IA
Cyber Security
Data Analytics
ICT
Technical Skills:
Level
•
Incident management
•
General SOC capabilities
•
Network Security
•
Advanced SOC capabilities
•
Ethical Hacking
•
Threat Hunting
•
Threat Intelligence
•
Project Management
•
Security governance
•
Research
3
3
3
3
2
3
2
3
3
3
Soft Skills:
•
Communication
•
Lifelong Learning
•
Analytical Thinking
3
3
3
Training
•
SEC599: Defeating Advanced Adversaries - Purple Team Tactics & Kill Chain Defenses
Role Description:
Searches
and
finds
cyber
threats
over
networks,
datasets,
and
endpoints;
identifies
malicious
actors
that
have
evaded
or
slipped
past
the
initial
defense
point;
studies
and
assesses
suitable
threat
hunting
activities,
techniques,
and
hypothesis;
suggests
and
recommends
threat
intelligence
tools
and
helps
the
process
of
threat
hunting;
enhances
threat
hunting
processes
and
procedures
to
efficiently
conduct
threat
hunting
activities;
identifies
advanced
cyber
threats
to
track
and
mitigate
before
an
attack
occurs;
collects
information
on
threat
behaviors
and methods
Role Tasks:
1.
Detect, analyze, and combat cyber threats and attacks
2.
Mitigate risks and vulnerabilities related to cybersecurity within the organization
3.
Organize and analyze collected data to determine trends
4.
Search proactively through networks, datasets and endpoints for malicious and risky activities that may have evaded detection
5.
Define the techniques to be used for threat hunting activities
6.
Optimize the best solutions for threat intelligence
7.
Find the best sources to conduct threat hunting activities
8.
Ensure completion of threat hunting activities and processes on a regular basis
9.
Write down the processes and procedure for conducting threat hunting activities
10.
Suggest and recommend hypothesis to be conducted for the activity
11.
Responsible in adapting the latest technologies to assist with the sub-section activities
12.
Reports as required and escalate when needed
13.
Writes managerial and operational reports and documents on a regular or on ad-hoc basis
Certification:
•
GSOM
•
GSTRT
•
CISSP
•
GSE
•
CISM
Threat Hunting and Intelligence
Leader
Academic:
Master's degree in Cyber Security or equivalent
Experience:
10+ years
Skills Pathway
THREAT HUNTING AND
INTELLIGENCE
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Assistant TH & IA
TH & IA
Senior TH & IA
TH & IA Manager
Specialist TH & IA
Senior Specialist TH & IA
Cyber Security
Data Analytics
ICT
Technical Skills:
Level
•
Incident management
•
General SOC capabilities
•
Network Security
•
Advanced SOC capabilities
•
Programming
•
Ethical Hacking
•
Threat Hunting
•
Threat Intelligence
•
Project Management
•
Research
3
3
3
3
2
2
3
2
2
3
Soft Skills:
•
Communication
•
Lifelong Learning
•
Analytical Thinking
3
3
3
Training
•
FOR572: Advanced Network Forensics: Threat Hunting, Analysis, and Incident Response
Role Description:
Provides
specialist
advice
for
the
following
activities:
searches
and
finds
cyber
threats
over
networks,
datasets,
and
endpoints;
identifies
malicious
actors
that
have
evaded
or
slipped
past
the
initial
defense
point;
studies
and
assesses
suitable
threat
hunting
activities,
techniques,
and
hypothesis;
suggests
and
recommends
threat
intelligence
tools
and
helps
the
process
of
threat
hunting;
enhances
threat
hunting
processes
and
procedures
to
efficiently
conduct
threat
hunting
activities;
identifies
advanced
cyber
threats
to
track
and
mitigate before an attack occurs; collects information on threat behaviors and methods
Role Tasks:
1.
Detect, analyze, and combat cyber threats and attacks
2.
Mitigate risks and vulnerabilities related to cybersecurity within the organization
3.
Organize and analyze collected data to determine trends
4.
Search proactively through networks, datasets and endpoints for malicious and risky activities that may have evaded detection
5.
Define the techniques to be used for threat hunting activities
6.
Optimize the best solutions for threat intelligence
7.
Baseline the normal activities within the organization to conduct effective threat hunts
8.
Find the best sources to conduct threat hunting activities
9.
Ensure completion of threat hunting activities and processes on a regular basis
10.
Help write down the processes and procedure for conducting threat hunting activities
11.
Suggest and recommend hypothesis to be conducted for the activity
Certification:
•
GCTI
•
CEIM
Threat Hunting and Intelligence
Specialist
Academic:
Bachelor's degree in Cyber Security or equivalent
Experience:
5 – 7 years
Skills Pathway
THREAT HUNTING AND
INTELLIGENCE
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Assistant TH & IA
TH & IA
Senior TH & IA
TH & IA Manager
Specialist TH & IA
Senior Specialist TH & IA
Cyber Security
Data Analytics
ICT
Technical Skills:
Level
•
Incident management
•
General SOC capabilities
•
Network Security
•
Advanced SOC capabilities
•
Programming
•
Ethical Hacking
•
Threat Hunting
•
Threat Intelligence
•
Strategy Planning
•
Research
3
3
3
3
3
3
3
3
2
3
Soft Skills:
•
Communication
•
Lifelong Learning
•
Analytical Thinking
3
3
3
Role Description:
Provides
advanced
specialist
advice
for
the
following
activities:
searches
and
finds
cyber
threats
over
networks,
datasets,
and
endpoints;
identifies
malicious
actors
that
have
evaded
or
slipped
past
the
initial
defense
point;
studies
and
assesses
suitable
threat
hunting
activities,
techniques,
and
hypothesis;
suggests
and
recommends
threat
intelligence
tools
and
helps
the
process
of
threat
hunting;
enhances
threat
hunting
processes
and
procedures
to
efficiently
conduct
threat
hunting
activities;
identifies
advanced
cyber
threats to track and mitigate before an attack occurs; collects information on threat behaviors and methods
Role Tasks:
1.
Detect, analyze, and combat cyber threats and attacks
2.
Mitigate risks and vulnerabilities related to cybersecurity within the organization
3.
Organize and analyze collected data to determine trends
4.
Search proactively through networks, datasets and endpoints for malicious and risky activities that may have evaded detection
5.
Define the techniques to be used for threat hunting activities
6.
Optimize the best solutions for threat intelligence
7.
Find the best sources to conduct threat hunting activities
8.
Know cyber threat intelligence products (iSight, Looking Glass, Etisalat etc.)
9.
Ensure completion of threat hunting activities and processes on a regular basis
10.
Write down the processes and procedure for conducting threat hunting activities
11.
Suggest and recommend hypothesis to be conducted for the activity
12.
Conduct advanced threat hunting activities and technique
13.
Adopt the best threat feeds to be used for threat hunting activities
14.
Complete time-sensitive activities and investigations
Senior Threat Hunting and
Intelligence Specialist
Academic:
Bachelor's degree in Cyber Security or equivalent
Experience:
7 – 10 years
Skills Pathway
THREAT HUNTING AND
INTELLIGENCE
Training
•
FOR608: Enterprise-Class Incident Response & Threat Hunting
Certification:
•
GCFE
•
GSFA
Cyber Security
Governance
Cyber Security Risk
Management
Cyber Security Audit
Cyber Security
Architecture
Vulnerability Assessment and
Penetration Testing
Security Operations
Centre
Incident Response
Digital Forensics and
Malware Analysis
Threat Hunting and
Intelligence
Data Analytics
Cyber Security
TECHNICAL SUPPORT
WORK ROLES AND CAREER SKILLS PROGRESSION
Assistant Technical
Support Engineer
Technical Support
Engineer
Senior Technical Support
Engineer
Technical Support Leader
Technical Support
Specialist
Home Page
Data Analytics – Cyber Security - ICT
ICT
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Data Analytics
Cyber Security
ICT
Assistant Technical
Support Engineer
Technical Support
Engineer
Senior Technical
Support Engineer
Technical Support Leader
Technical Support
Specialist
Technical Skills:
Level
•
Procurement
•
Infrastructure Administration and Support
•
Asset Management
•
Software Configuration
•
Project Management
1
1
1
1
1
Soft Skills:
•
Communication
•
Interpersonal Skills
•
Problem Solving
•
Service Orientation
•
Teamwork
1
1
1
1
1
Training
•
A+
•
Google IT Support Professional Certificate
•
Operating Systems
•
Office 365 (Intermediate and Advance)
•
Project Management for Beginners
•
ITIL 4.0
•
Technical Support Fundamentals
Role Description:
Provides
ICT
and
administrative
support
services
to
the
Help
Desk
and
Support
Team,
provides
daily
technical
support
(L1/L2)
to
end
users of the entity and infrastructure
Role Tasks:
1.
Provide OS imaging and deployment
2.
Provide
IT
support
and
troubleshooting
PCs,
laptops,
tablets,
IP
phone,
mobile
devices,
printers,
scanners,
video
conferencing
systems
3.
Support meeting-rooms/halls systems
4.
Manage desktop/endpoint remote management software
5.
Assist in IT Assets management
6.
Install hardware & software
7.
Provide remote desktop & VPN support
8.
Assist in procurement activities
9.
Provide OS(Windows/IOS/MAC) and various software installations, upgrading & patching
Assistant Technical Support Engineer
Academic:
Higher Diploma
Experience:
0 – 2 years
Skills Pathway
TECHNICAL SUPPORT
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Data Analytics
Cyber Security
ICT
Assistant Technical
Support Engineer
Technical Support
Engineer
Senior Technical
Support Engineer
Technical Support Leader
Technical Support
Specialist
Technical Skills:
Level
•
Procurement
•
Infrastructure Administration and Support
•
Asset Management
•
Software Configuration
•
Project Management
2
2
2
2
2
Soft Skills:
•
Communication
•
Interpersonal Skills
•
Problem Solving
•
Service Orientation
•
Teamwork
2
2
2
2
2
Training
•
The Bits and Bytes of Computer Networking
•
Google IT Support Professional Certificate
•
Operating Systems and You: Becoming a Power User
•
Office 365
•
Project Management for Beginners
•
ITIL 4.0
•
Fundamentals of Project Planning and Management
Role Description:
Installs,
configures,
and
maintains
computer
and
AV
systems;
ensures
that
systems
functioning
properly
and
up-to-date;
provides
ICT
and
administrative
support
services
to
the
Help
Desk
and
support
team,
provides
daily
technical
support
(L1/L2)
to
end
users
of
the
entity and infrastructure
Role Tasks:
1.
Troubleshooting
2.
OS imaging and deployment of hardware/software, upgrading and patching
3.
Manage desktop/endpoint remote management software
4.
Provide IT Assets management
5.
Provide software licenses management & procurement
6.
Provide end user devices
7.
Procure hardware
8.
Provide
IT
support
and
troubleshooting
PCs,
laptops,
tablets,
IP
phone,
mobile
devices,
printers,
scanners,
Video
Conferencing
Systems
9.
Install hardware & software
10.
Provide remote desktop and VPN support
11.
Provide OS imaging and deployment
Technical Support
Engineer
Academic:
Bachelors / Higher Diploma
Experience:
2 – 4 years
Skills Pathway
TECHNICAL SUPPORT
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Data Analytics
Cyber Security
ICT
Assistant Technical
Support Engineer
Technical Support
Engineer
Senior Technical
Support Engineer
Technical Support Leader
Technical Support
Specialist
Technical Skills:
Level
•
Project Management
•
Infrastructure Administration and Support
•
Procurement
•
Asset Management
2
2
2
3
Soft Skills:
•
Communication
•
Presentation
•
Interpersonal Skills
•
Teamwork
•
Service Orientation
•
Problem Solving
2
2
2
3
2
2
Training
•
Fundamentals of Project Planning and Management
•
System Administration and IT Infrastructure Services
•
Learning How to Learn: Powerful mental tools to help you master tough subjects
Role Description:
Resolves
complex
support
requests
with
computer
hardware,
software,
and
AV
systems
and
networks
as
well
as
meeting
customer
satisfaction
and
continuous
service
delivery
demands;
provides
research
and
support
for
new
technologies
to
be
used
within
the
organization's environment
Role Tasks:
1.
Provide troubleshooting
2.
Provide OS imaging and deployment of hardware/software
3.
Support meeting-rooms/halls systems
4.
Manage desktop/endpoint remote management software
5.
Provide IT assets management
6.
Provide patching and upgrade
7.
Ensure software licenses management & procurement
8.
Provide end user devices
9.
Procure hardware
10.
Manage budgeting
11.
Manage projects
Senior Technical Support Engineer
Academic:
Bachelors / Higher Diploma
Experience:
4 – 6 years
Skills Pathway
TECHNICAL SUPPORT
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Data Analytics
Cyber Security
ICT
Assistant Technical
Support Engineer
Technical Support
Engineer
Senior Technical
Support Engineer
Technical Support Leader
Technical Support
Specialist
Technical Skills:
Level
•
Budgeting
•
Contract Management
•
Configuration Tracking
•
Project Management
•
Report Writing
•
Service Level Management
•
Procurement
•
People Management
•
Performance Management
•
Vendor Management
2
2
3
2
3
2
3
2
2
3
Soft Skills:
•
Leadership
•
Decision Making
•
Communication
•
Interpersonal Skills
2
2
3
3
Training
•
Project Management Professional Certification
•
ITIL Manager
•
Management and Leadership
•
Managing Quality and Improvements
•
Certified Help Desk Manager
•
Leading People and Teams
Role Description:
Provide leadership of the Technical Support Team and all operations related to it
Role Tasks:
1.
Manage the Technical Support Team
2.
Procure and implement AV systems
3.
Manage the allocation of resources to tasks
4.
Evaluate new technologies and apps
5.
Provide vendor negotiations composition
6.
Manage the budget expenditure and allocation across projects
7.
Monitor and track the team achievements and KPIs
8.
Evaluate and qualify key infrastructure partners, vendors and technology providers
Technical Support Leader
Academic:
Bachelor degree in Computer Science
Experience:
6 – 8
years
Skills Pathway
TECHNICAL SUPPORT
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Data Analytics
Cyber Security
ICT
Technical Skills:
Level
•
Project Management
•
Procurement
•
Infrastructure Administration and Support
•
Configuration Tracking
•
Application Support
•
Budgeting
•
Vendor Management
•
Asset Management
2
2
2
3
2
2
3
2
Soft Skills:
•
Communication
•
Interpersonal Skills
•
Service Orientation
•
Teamwork
•
Problem Solving
•
Presentation
2
2
3
3
2
2
Training
•
Fundamentals of Project Planning and Management
•
Project Management (Professional)
•
Leading People and Teams
•
Office 365 Advance
•
Project Management Principles and Practices
Role Description:
Provides
support
to
end
users.
installation
of
PCs
(Windows
&
MAC)
with
all
software
needed;
troubleshoots
devices
and
meeting
rooms;
tracks
the
IT
assets
inventory;
provides
SCCM
management;
prepares
and
troubleshoots
application
packages
on
SCCM;
manages IT assets donations; plans for device replacement and apps upgrade
Role Tasks:
1.
Provide end user IT Helpdesk support (Level2)
2.
Provide new and innovative IT solutions and processes
3.
Provide
IT
Support,
troubleshooting
and
configuring
devices,
printers,
scanners,
Video
Conferencing
Systems,
and
other
IT
systems
4.
Act as technology adviser
5.
Provide IT Purchase requisitions and vendor coordination
6.
Ensure project management
7.
Design, manage and supporting meeting-rooms/halls audio visual and IT solutions
8.
Provide remote desktop & VPN support
9.
Manage service desk CRM and IT inventory
10.
Provide OS (Windows/IOS/MAC) and various software installations, upgrading, patching and support
11.
Provide OS imaging and deployment all endpoint clients and software management
12.
Support data recovery
13.
Implement the IT assets scrapping/disposing process
Technical Support Specialist
Academic:
Bachelor degree in Computer Science
Experience:
6 – 8 years
Skills Pathway
TECHNICAL SUPPORT
Assistant Technical
Support Engineer
Technical Support
Engineer
Senior Technical
Support Engineer
Technical Support Leader
Technical Support
Specialist
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
QUALITY ASSURANCE
WORK ROLES AND CAREER SKILLS PROGRESSION
Assistant
QA Engineer
QA Engineer
Senior QA Engineer
QA Engineering
Leader
QA Specialist
Home Page
Data Analytics – Cyber Security - ICT
Senior QA Specialist
ICT
Data Analytics
Cyber Security
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Data Analytics
Cyber Security
ICT
Technical Skills:
Level
•
Application Development
•
Software Quality Assurance
•
SDLC
•
Software Configuration
•
QA Automation
•
Business Needs Analysis
•
Scripting Languages
•
Project Management
1
1
1
1
1
1
1
1
Soft Skills:
•
Communication
•
Teamwork
•
Self-Development
1
1
1
Training
•
Agile, SDLC, and Software Engineering Fundamentals
•
SQA, Testing, and TDD
•
AIOps
•
Micro-Services Architecture and API First Development
•
Cloud Native Development/Cloud Computing Fundamentals
•
Data Security, Privacy and Secure Coding Practices
•
Shift Left and Shift Right Testing Approaches
Role Description:
Contributes to the quality assurance and testing of new / existing applications in the organization's environment
Role Tasks:
1.
Conduct daily software testing and QA tasks
2.
Help develop and execute QA automation scripts
3.
Assist the software function in the preparation of writing tests
4.
Plan and support TDD
5.
Test various web, mobile and backend applications
6.
Run multiple QA and performance management tools and develop reports to support the software development team
7.
Help implement software quality frameworks and maturity models
Assistant QA Engineer
Academic:
Bachelor's degree in Computer Science, Information
Technology, Software Engineering or related fields
Experience:
0 – 2 years
Skills Pathway
TECHNICAL SUPPORT
QA Engineer
Senior QA
Engineer
QA Engineering
Leader
QA Specialist
Senior QA
Specialist
Assistant
QA Engineer
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Data Analytics
Cyber Security
ICT
Technical Skills:
Level
•
Application Development
•
Software Quality Assurance
•
SDLC
•
Software Configuration
•
Software Architecture
•
API Testing
•
QA Automation
•
Micro-Services Architecture and API First Approach
•
Cloud Computing
•
Project Management
1
2
2
2
1
2
2
1
1
2
Soft Skills:
•
Communication
•
Teamwork
•
Self-Development
2
2
2
Training
•
Agile, SDLC, and Software Engineering Fundamentals
•
SQA, Testing, and TDD
•
AIOps
•
Micro-Services Architecture and API First Development
•
Cloud Native Development/Cloud Computing Fundamentals
•
Data Security, Privacy and Secure Coding Practices
•
DevOps
•
Software Quality Frameworks
•
Shift Left and Shift Right Testing Approaches
Role Description:
Takes
responsibility
for
the
quality
assurance
and
testing
of
new
/
existing
applications
in
the
organization's
environment;
supports
TDD,
writes QA automation scripts and executing tests, QA automation and performance management tasks
Role Tasks:
1.
Conduct daily software testing and QA tasks
2.
Develop and execute QA automation scripts
3.
Perform pre-planned tests, document the findings and suggest steps for reproducing and fixing the identified issues
4.
Engage in static testing of requirements and check them for completeness and consistency
5.
Assist the software function in the preparation of writing test plans and support TDD
6.
Test various web, mobile and backend applications
7.
Run multiple QA and performance management tools and develop reports to support the software development team
8.
Help implement software quality frameworks and maturity models
9.
Assist the Senior QA Engineer in the preparation of test cases
QA Engineer
Academic:
Bachelor's degree in Computer Science, Information
Technology, Software Engineering or related fields
Experience:
2 – 4 years
Skills Pathway
TECHNICAL SUPPORT
QA Engineer
Senior QA
Engineer
QA Engineering
Leader
QA Specialist
Senior QA
Specialist
Assistant
QA Engineer
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Data Analytics
Cyber Security
ICT
Technical Skills:
Level
•
Application Development
•
Software Quality Assurance
•
SDLC
•
Software Configuration
•
Software Architecture
•
API Testing
•
QA Automation
•
Scripting Languages
•
Micro-Services Architecture and API First Approach
•
Project Management
3
3
3
3
1
3
3
3
1
2
Soft Skills:
•
Communication
•
Teamwork
•
Self-Development
2
3
3
Training
•
Agile, SDLC, and Software Engineering Fundamentals
•
SQA, Testing, and TDD
•
AIOps
•
Micro-Services Architecture and API First Development
•
Cloud Native Development/Cloud Computing Fundamentals
•
Data Security, Privacy and Secure Coding Practices
•
DevOps
•
Software Quality Frameworks
•
Shift Left and Shift Right Testing Approaches
Role Description:
Takes
responsibility
for
the
quality
assurance
and
testing
of
new
/
existing
applications
in
the
organization's
environment;
supports
TDD,
writes
QA
automation
scripts
and
executing
tests,
QA
automation
and
performance
management
tasks,
oversees
the
work
of
the
Assistant QA Engineer and the Assistant QA Engineer
Role Tasks:
1.
Conduct daily software testing and QA tasks
2.
Develop and execute QA automation scripts
3.
Perform pre-planned tests, document the findings and suggest steps for reproducing and fixing the identified issues.
4.
Engage in static testing of requirements and check them for completeness and consistency
5.
Advise the software function in the preparation of writing test plans and support TDD
6.
Test various web, mobile and backend applications
7.
Run multiple QA and performance management tools and develop reports to support the software development team
8.
Implement software quality frameworks and maturity models
9.
Prepare the test cases based on requirements and plan configurations that are necessary for testing
Senior QA Engineer
Academic:
Bachelor's degree in Computer Science, Information
Technology, Software Engineering or related fields
Experience:
4 – 6 years
Skills Pathway
TECHNICAL SUPPORT
QA Engineer
Senior QA
Engineer
QA Engineering
Leader
QA Specialist
Senior QA
Specialist
Assistant
QA Engineer
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Data Analytics
Cyber Security
ICT
Role Description:
Leads the Quality Assurance function in the organization and ensures that the Quality Assurance team delivers on its responsibility to ensure high quality releases for the software products; implements and ensures best practices of Agile and TDD
Role Tasks:
1.
Develop the smart solutions development Quality Assurance (QA) section strategy to ensure the achievement of the identified objectives
2.
Implement the QA section strategy and related strategic plans in order to achieve agreed upon strategic goals and objectives
3.
Continuously evolve the QA Section operating model in compliance with relevant policies to optimize performance and resource utilization
4.
Manage incoming requirements from other teams or departments and devise QA roadmap and backlog in line with their requirements
5.
Recommend, select and manage QA automation and performance tools
6.
Oversee the development of quality assurance test / use cases and manage quality assurance activity outcomes by following up with the software design and development team to implement any needed software changes
7.
Monitor daily software testing and QA tasks
8.
Be responsible for software quality frameworks and maturity models
9.
Manage QA activities ensuring a minimum disruption to the existing environment; oversee the identification and mapping of system dependencies accordingly
10.
Liaise with vendors and technology providers for the provision of specialized software solutions
11.
Provide management information and insights on all dimensions of Section performance to facilitate discussion and decision making, both on a periodic basis and for ad-hoc executive management requests
12.
Manage and guide project teams in order to optimize efficiency, ensuring that the project cycle is completed in accordance with agreed project parameters (cost budget, timelines, scope and quality)
13.
Nurture talent within the QA Section by providing guidance, mentoring and coaching
14.
Ensure the implementation of various information security practices and standards to ensure compliance with relevant policies and the protection of the organization’s data and information in conjunction with the security function
QA Engineering Leader
Academic:
Bachelor's degree in Computer Science, Information
Technology, Software Engineering or related fields; Masters Degree
Preferred
Experience:
6 – 10
years
Skills Pathway
TECHNICAL SUPPORT
QA Engineer
Senior QA
Engineer
QA Engineering
Leader
QA Specialist
Senior QA
Specialist
Assistant
QA Engineer
Technical Skills
Soft Skills
Training
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Data Analytics
Cyber Security
ICT
QA Engineering Leader
Academic:
Bachelor's degree in Computer Science, Information
Technology, Software Engineering or related fields; Masters Degree
Preferred
Experience:
6 – 10 years
Skills Pathway
TECHNICAL SUPPORT
Training
•
Agile, SDLC, and Software Engineering Fundamentals
•
SQA, Testing, and TDD
•
AIOps
•
Micro-Services Architecture and API First Development
•
Cloud Native Development/Cloud Computing Fundamentals
•
Data Security, Privacy and Secure Coding Practices
•
DevOps
•
Software Quality Frameworks
•
Shift Left and Shift Right Testing Approaches
•
Leadership
•
Coaching
•
Design and Creative Thinking
QA Engineer
Senior QA
Engineer
QA Engineering
Leader
QA Specialist
Senior QA
Specialist
Assistant
QA Engineer
Technical Skills:
Level
•
Software Quality Assurance
•
SDLC
•
Software Configuration
•
Software Architecture
•
QA Automation
•
Business Needs Analysis
•
Agile Coaching
•
Budgeting
•
People Management
•
Project Feasibility Management
•
Strategy Planning
•
Project Management
3
3
3
2
3
3
3
3
3
2
2
3
Soft Skills:
•
Communication
•
Self-Development
•
Problem Solving
•
Leadership
•
Decision-making
•
Creative Thinking
•
Interpersonal Skills
3
3
3
2
3
3
3
Role Description
Role Tasks
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Data Analytics
Cyber Security
ICT
Academic:
Bachelor's degree in Computer Science, Information
Technology, Software Engineering or related fields; Masters Degree
Preferred
Experience:
6 – 8 years
Skills Pathway
TECHNICAL SUPPORT
QA Specialist
Role Description:
Takes
responsibility
for
the
quality
assurance
and
testing
of
new
/
existing
applications
in
the
organization's
environment;
supports
TDD,
writes
QA
automation
scripts
and
executing
tests,
QA
automation
and
performance
management tasks; acts as a technical advisor for the QA Team Members and supports them in their tasks
Role Tasks:
1.
Conduct and monitor daily software testing and QA tasks
2.
Develop and audit QA automation scripts
3.
Perform pre-planned tests, document the findings and suggest steps for reproducing and fixing the identified issues
4.
Plan and monitor work related to testing such as keeping to deadlines, following a schedule, controlling requirements to tests, setting tasks for team members, and communicating with stakeholders
5.
Engage in static testing of requirements and check them for completeness and consistency
6.
Advise the software function and product teams in the preparation of writing test plans and supporting TDD
7.
Test various web, mobile and backend applications
8.
Run multiple QA and performance management tools and develop reports to support the software development team
9.
Be responsible for software quality frameworks and maturity models
10.
Approve the test cases based on requirements and plan configurations that are necessary for testing
QA Engineer
Senior QA
Engineer
QA Engineering
Leader
QA Specialist
Senior QA
Specialist
Assistant
QA Engineer
Technical Skills
Soft Skills
Training
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Data Analytics
Cyber Security
ICT
Training:
•
Agile, SDLC, and Software Engineering Fundamentals
•
SQA, Testing, and TDD
•
AIOps
•
Micro-Services Architecture and API First Development
•
Cloud Native Development/Cloud Computing Fundamentals
•
Data Security, Privacy and Secure Coding Practices
•
DevOps
•
Software Quality Frameworks
•
Shift Left and Shift Right Testing Approaches
QA Specialist
Academic:
Bachelor's degree in Computer Science, Information
Technology, Software Engineering or related fields; Masters Degree
Preferred
Experience:
6 – 8 years
Skills Pathway
TECHNICAL SUPPORT
Technical Skills:
Level
•
Application Development
•
Software Quality Assurance
•
SDLC
•
Software Configuration
•
Software Architecture
•
API Testing
•
QA Automation
•
Scripting Languages
•
Micro-Services Architecture and API First Approach
•
Secure Coding Practices
•
Project Management
1
3
3
3
2
3
3
3
1
2
3
Soft Skills:
•
Communication
•
Teamwork
•
Self-Development
3
3
3
QA Engineer
Senior QA
Engineer
QA Engineering
Leader
QA Specialist
Senior QA
Specialist
Assistant
QA Engineer
Role Description
Role Tasks
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
ICT
Cyber Security
Data Analytics
Senior QA Specialist
Academic:
Bachelor's degree in Computer Science, Information
Technology, Software Engineering or related fields; Masters Degree
Preferred
Experience:
8 – 10 years
Skills Pathway
TECHNICAL SUPPORT
Role Description:
Technically manages the QA function and ensures that the QA team delivers on its responsibility to ensure high quality releases for the software products; implements and ensures best practices of Agile and TDD
Role Tasks:
1. Support the development of the QA Section strategy to ensure the achievement of identified objectives
2. Support the implementation of the QA Section strategy and related strategic plans in order to achieve agreed upon strategic goals and objectives
3. Recommend, select and manage QA, automation and performance tools
4. Recommend and implement software quality models
5. Oversee the development of quality assurance test / use cases and manage quality assurance activity outcomes by following up with the software design and development team to implement any needed software changes
6. Monitor daily software testing and QA tasks
7. Plan and monitor work related to testing such as keeping to deadlines, following a schedule, controlling requirements to tests, setting tasks for team members, and communicating with stakeholders.
8. Advise the software function and product teams in the preparation of writing test plans and supporting TDD
9. Be responsible for software quality frameworks and maturity models
10. Liaise with vendors and technology providers for the provision of specialized software solutions
11.Provide management information and insights on all dimensions of Section performance to facilitate discussion and decision making, both on a periodic basis and for ad-hoc executive management requests
12. Nurture talent within the QA Section by providing guidance, mentoring and coaching
13.
Ensure
the
implementation
of
various
information
security
practices
and
standards
to
ensure
compliance
with
relevant
policies
and
the
protection
of
the
organization’s
data
and
information
in
conjunction
with
the
security
function
QA Engineer
Senior QA
Engineer
QA Engineering
Leader
QA Specialist
Senior QA
Specialist
Assistant
QA Engineer
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
ICT
Cyber Security
Data Analytics
Senior QA Specialist
Academic:
Bachelor's degree in Computer Science, Information
Technology, Software Engineering or related fields; Masters
Degree Preferred
Experience:
8 – 10 Years
Skills Pathway
TECHNICAL SUPPORT
Technical Skills:
Level
•
Application Development
•
Software Quality Assurance
•
SDLC
•
Software Configuration
•
Software Architecture
•
API Testing
•
QA Automation
•
Business Needs Analysis
•
Secure Coding Practices
•
Project Management
1
3
3
3
2
3
3
3
2
3
Soft Skills:
•
Communication
•
Team Management
•
Self-Development
•
Problem Solving
•
Leadership
•
Decision-Making
•
Creative Thinking
3
3
3
3
2
3
3
Training:
•
Agile, SDLC, and Software Engineering Fundamentals
•
SQA, Testing, and TDD
•
AIOps
•
Micro-Services Architecture and API First Development
•
Cloud Native Development/Cloud Computing Fundamentals
•
Data Security, Privacy and Secure Coding Practices
•
DevOps
•
Software Quality Frameworks
•
Shift Left and Shift Right Testing Approaches
•
Leadership
•
Coaching
•
Design and Creative Thinking
QA Engineer
Senior QA
Engineer
QA Engineering
Leader
QA Specialist
Senior QA
Specialist
Assistant
QA Engineer
Role Description
Role Tasks
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
PRODUCT SERVICE
WORK ROLES AND CAREER SKILLS PROGRESSION
Assistant Product Engineer
Product Engineer
Senior Product Engineer
Product Leader
Product Specialist
Home Page
Data Analytics – Cyber Security - ICT
Senior Product Leader
ICT
Data Analytics
Cyber Security
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Data Analytics
Cyber Security
ICT
Technical Skills:
Level
•
Project Management
•
Agility Management
•
Technical Understanding
•
Design Thinking Practice
•
Problem Management
1
1
1
1
1
Soft Skills:
•
Communication
•
Presentation
•
Critical Thinking
•
Teamwork
2
2
2
2
Training
•
Agile Project Management, Design Thinking, Communication/Presentation Skills.
Role Description:
Contributes smaller scale features to the strategy of a product driven by a mid-level or senior Product Leader
Role Tasks:
1.
Act as entry point of contact for entity/customer enquiries
2.
Analyze and review complaints and feedback from customers/entities
3.
Prepare first level feedback reports on customer issues and requirements
4.
Conduct basic Training/awareness on features and usage of the product
Certification:
1.
Certified Associate in Project Management (CAPM)
Assistant Product Engineer
Academic:
Bachelor's degree in Computer Science, Information
Technology, Software Engineering or related fields
Experience:
0 – 3 years
Skills Pathway
TECHNICAL SUPPORT
Assistant Product
Engineer
Product Engineer
Senior Product
Engineer
Product Leader
Product Specialist
Senior Product
Leader
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Data Analytics
Cyber Security
ICT
Technical Skills:
Level
•
Project Management
•
Agility Management
•
Technical Understanding
•
Design Thinking Practice
•
Problem Management
•
Customer Service Management
•
Data Analytics
2
2
2
2
1
2
1
Soft Skills:
•
Communication
•
Presentation
•
Critical Thinking
•
Teamwork
•
Leadership
3
3
2
2
2
Training
•
Agile Project Management, Design Thinking, Communication/Presentation Skills, Emotional
Intelligence, Leadership Skills, Product Management
Role Description:
Improves products by customizing, configuring, and creating
solutions, services and features
Role Tasks:
1. Own a service/feature end to end from conception, execution, deployment and monitoring
2. Liaise with cross functional teams to achieve the service/feature - CX, development, marketing, security, etc.
3. Contribute to product roadmap based on entry level requirements
4. Prepare product related documentation
Certification:
1.
Project Management
- Agile Certified Practitioner (PMI ACP)
Product Engineer
Academic:
Bachelor's degree in Computer Science, Information
Technology, Software Engineering or related fields
Experience:
3 – 5 years
Skills Pathway
TECHNICAL SUPPORT
Assistant Product
Engineer
Product Engineer
Senior Product
Engineer
Product Leader
Product Specialist
Senior Product
Leader
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Data Analytics
Cyber Security
ICT
Technical Skills:
Level
•
Project Management
•
Agility Management
•
Design Thinking Practice
•
Problem Management
•
Customer Service Management
•
Data Analytics
•
Market Research
•
Product Management
•
Marketing Management
•
Customer Experience Management
3
3
3
3
3
3
1
1
1
1
Soft Skills:
•
Communication
•
Presentation
•
Critical Thinking
•
Teamwork
•
Leadership
3
3
3
3
2
Training
•
Emotional Intelligence, Leadership Skills, Product Management, Financial Training, Stratregic
Thinking, Busniess Acumen
Role Description:
Manages the product(s) lifecycle from strategic planning to tactical activities
Role Tasks:
1. Own the product(s) lifecycle from conception to execution, deployment
2. Monitor product(s) performance and ensure continuity
3. Liaise with cross functional teams to achieve the service/feature - CX, development, marketing, security, etc.
4. Contribute to product(s) roadmap based on services and features and entity/customer requirements
5. Prepare product related documentation
6. Manage a team of specialist/developers/cross functional
7. Provide 3rd party management (vendors, customers, stakeholders)
Certification:
1.
Project Management - Agile Certified Practitioner (PMI ACP)
Senior Product Engineer
Academic:
Bachelor/Master degree in Computer Science, Information Technology,
Software Engineering or related fields, or MBA
Experience:
5 – 8
years
Skills Pathway
TECHNICAL SUPPORT
Assistant Product
Engineer
Product Engineer
Senior Product
Engineer
Product Leader
Product Specialist
Senior Product
Leader
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Data Analytics
Cyber Security
ICT
Technical Skills:
Level
•
Project Management
•
Agility Management
•
Problem Management
•
Design Thinking Practice
•
Customer Service Management
•
Data Analytics
•
Market Research
•
Product Management
•
Marketing Management
•
Budgeting
•
Strategy Planning
•
Customer Experience
3
3
3
3
3
3
1
3
2
2
2
2
Soft Skills:
•
Critical Thinking
•
Teamwork
•
Leadership
•
Problem Solving
•
Interpersonal Skills
3
3
3
3
2
Training
•
Emotional Intelligence, Leadership Skills, Product Management, Financial Training, Strategic
Thinking, Business Acumen, Manpower Management
Role Description:
Leads complex, high risk, sensitive product(s)' lifecycle of from strategic planning to tactical activities
Role Tasks:
1.
Own the product(s) lifecycle from conception to execution, deployment
2.
Own the product portfolio and strategy fit in the organization
3.
Monitor product(s) performance and ensure continuity
4.
Liaise with cross functional teams to achieve the service/feature - CX, development, marketing, security, etc.
5.
Own the product(s) roadmap based on services and features and entity/customer requirements
6.
Manage a team of specialist/developers/cross functional
7.
Provide 3rd party management (vendors, customers, stakeholders)
Certification:
1.
Project Management - Agile Certified Practitioner (PMI ACP)
Product Leader
Academic:
Bachelor/Master degree in Computer Science, Information
Technology, Software Engineering or related fields, or MBA
Experience:
8 – 10
years
Skills Pathway
TECHNICAL SUPPORT
Assistant Product
Engineer
Product Engineer
Senior Product
Engineer
Product Leader
Product Specialist
Senior Product
Leader
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Data Analytics
Cyber Security
ICT
Technical Skills:
Level
•
Project Management
•
Agility Management
•
Problem Management
•
Design Thinking Practice
•
Customer Service Management
•
Market Research
•
Product Management
•
Marketing Management
•
Budgeting
•
Strategy Planning
•
Customer Experience
•
People Management
3
3
3
3
3
1
3
1
3
3
3
3
Soft Skills:
•
Critical Thinking
•
Leadership
•
Interpersonal Skills
•
Problem Solving
3
3
3
3
Training
•
Emotional Intelligence, Leadership Skills, Financial Training, Strategic Thinking, Business Acumen
Role Description:
Supports and strategizes with all product leaders in the department
Role Tasks:
1.
Manage strategies and sign off on each product roadmap and portfolio in alignment with the organization
2.
Define the department's product targets
3.
Oversee all product managers tasks and responsibilities and expected deliverables
4.
Keep a handle on all products performance and customer feedback
5.
Assign budgets to all the products in the portfolio
6.
Manage all cross functional relationships required for the product teams
Certification:
1.
Product Management Certification, Design Thinking Certification, Leadership Certification
Senior Product Leader
Academic:
Bachelor/Master degree in Computer Science, Information
Technology, Software Engineering or related fields, or MBA
Experience:
10 – 14 years
Skills Pathway
TECHNICAL SUPPORT
Assistant Product
Engineer
Product Engineer
Senior Product
Engineer
Product Leader
Product Specialist
Senior Product
Leader
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Data Analytics
Cyber Security
ICT
Technical Skills:
Level
•
Project Management
•
Agility Management
•
Problem Management
•
Technical Understanding
•
Design Thinking Practice
•
Data Analytics
•
Market Research
•
Product Management
•
Strategy Planning
•
Customer Experience
3
3
3
1
3
3
2
3
3
3
Soft Skills:
•
Critical Thinking
•
Leadership
•
Interpersonal Skills
•
Problem Solving
3
3
3
3
Training
•
Emotional Intelligence, Leadership Skills, Financial Training, Strategic Thinking, Business Acumen,
Data Analysis
Role Description:
Develops and recommends strategies to optimize the product operations
Role Tasks:
1.
Aid in aligning on the strategies and product portfolios
2.
Provide market research and analysis
3.
Provide benchmarking against competitors
4.
Make recommendations based on competitor strategies and market research
5.
Provide detailed data analysis of product performance and customer feedback
6.
Provide an external opinions and recommendations in all products in the portfolio
7.
Set guidelines for requirements and feature/service deployments
8.
Provide product management training
Certification:
1.
Product Management Certification, Design Thinking Certification, Leadership Certification
Product Specialist
Academic:
Bachelor/Master degree in Computer Science, Information
Technology, Software Engineering or related fields, or MBA
Experience:
8 – 10 years
Skills Pathway
TECHNICAL SUPPORT
Assistant Product
Engineer
Product Engineer
Senior Product
Engineer
Product Leader
Product Specialist
Senior Product
Leader
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
SOFTWARE & APPLICATION
WORK ROLES AND CAREER SKILLS PROGRESSION
Assistant Software
Engineer
Software
Engineer
Software Engineering
Leader
Software Engineering
Specialist
Home Page
Data Analytics – Cyber Security - ICT
Senior Software
Engineering Leader
Senior
Software
Engineer
Senior Software
Engineering Specialist
ICT
Data Analytics
Cyber Security
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Data Analytics
Cyber Security
ICT
Assistant Software
Engineer
Software
Engineer
Software Engineering
Leader
Software Engineering
Specialist
Senior Software
Engineering Leader
Senior
Software
Engineer
Senior Software
Engineering Specialist
Technical Skills:
Level
•
Application Development
•
Data Structures
•
SDLC
•
Data Modeling and Design
•
Software Architecture
•
Database Design
•
Software Testing
1
1
1
1
1
1
1
Soft Skills:
•
Communication
•
Teamwork
•
Lifelong Learning
1
1
1
Training
•
Data Structure and Algorithms
•
Introduction to UI/UX
•
Agile, SDLC, and Software Engineering Fundamentals
•
SQA, Testing, and TDD
•
Introduction to Databases
•
OOP and Design Patterns
•
Micro-Services Architecture and API First Development
•
Cloud Native Development/Cloud Computing Fundamentals
•
Data Security, Privacy and Secure Coding Practices
•
Enterprise Architecture
Role Description:
Contributes
to
the
development,
support
and
maintenance
of
new
/
existing
applications
in
the
organization's
environment;
writes
code
as per the guidelines provided
Role Tasks:
1.
Conduct daily software development/support operations ensuring that work processes are optimally delivered
2.
Assist
the
Software
Engineer
in
the
preparation
of
flowcharts
and
diagrams
to
illustrate
sequence
of
steps
program
must
follow
and
to describe logical operations involved
3.
Develop well-engineered code that is readable, adequately commented, robust, and adheres to internal standards
4.
Code
program
modifications
or
re-use
existing
code
using
program
development
software
alternatives
or
integrating
purchased
solutions
5.
Modify and troubleshoot applications programs whenever necessary, in accordance with highlighted application bugs
6.
Develop data and process modelling and develop graphical user interfaces (GUIs) and prototypes
7.
Support
the
implementation
of
software
packages
in
liaison
with
the
integration
team,
leveraging
software
knowledge;
write
all
release notes and provide scripts / software components as part of the provided release
Assistant Software Engineer
Academic:
Bachelor's degree in Computer Science, Information
Technology, Software Engineering or related fields
Experience:
0 – 2 years
Skills Pathway
SOFTWARE & APPLICATION
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Data Analytics
Cyber Security
ICT
Technical Skills:
Level
•
Application Development
•
Data Structures
•
SDLC
•
Data Modeling and Design
•
Software Architecture
•
Database Design
•
Software Quality Assurance
•
Micro-Services Architecture and API First Development
•
Secure Coding Practices
•
Project Management
2
2
2
2
2
2
2
2
2
2
Soft Skills:
•
Communication
•
Teamwork
•
Lifelong Learning
•
Problem Solving
2
2
2
2
Training
•
Data Structure and Algorithms
•
Introduction to UI/UX
•
Agile, SDLC, and Software Engineering Fundamentals
•
SQA, Testing, and TDD
•
Introduction to Databases
•
OOP and Design Patterns
•
Micro-Services Architecture and API First Development
•
Cloud Native Development/Cloud Computing Fundamentals
•
Data Security, Privacy and Secure Coding Practices
•
Enterprise Architecture
Role Description:
Takes
responsibility
for
the
development,
support
and
maintenance
of
new
/
existing
applications
in
the
organization's
environment;
writes medium-complex code and ensures that it is compatible with the existing software environment
Role Tasks:
1.
Conduct daily software development operations ensuring that work processes are optimally delivered
2.
Provide
management
information
and
insights
on
all
dimensions
of
work
area
performance
to
facilitate
discussion
and
decision
making, both on a periodic basis and for ad-hoc management requests
3.
Gather
received
functional
specifications
and
assists
in
devising
technical
design
specifications
in
line
with
end
user
/
business
requirements
4.
Participate
in
the
design
of
the
implementation
plan
outlining
steps
required
to
develop
program,
using
structured
analysis
and
design
5.
Assist
the
Senior
Software
Engineer
in
the
preparation
of
flowcharts
and
diagrams
to
illustrate
sequence
of
steps
program
must
follow and to describe logical operations involved
6.
Assist
the
Senior
Software
Engineer
in
the
conversion
of
project
specifications,
using
flowcharts
and
diagrams,
into
sequence
of
detailed instructions and logical steps for coding into programming languages
7.
Develop well-engineered code that is readable, adequately commented, robust, and adheres to internal standards
8.
Code
program
modifications
or
re-use
existing
code
using
program
development
software
alternatives
or
integrating
purchased
solutions
9.
Modify and troubleshoot applications programs whenever necessary, in accordance with highlighted application bugs
10.
Develop data and process modelling and develop graphical user interfaces (GUIs) and prototypes
11.
Support
the
implementation
of
software
packages
in
liaison
with
the
integration
team,
leveraging
software
knowledge;
write
all
release notes and provide scripts / software components as part of the provided release
Software Engineer
Academic:
Bachelor's degree in Computer Science, Information
Technology, Software Engineering or related fields
Experience:
2 – 4 years
Skills Pathway
SOFTWARE & APPLICATION
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Assistant Software
Engineer
Software
Engineer
Software Engineering
Leader
Software Engineering
Specialist
Senior Software
Engineering Leader
Senior
Software
Engineer
Senior Software
Engineering Specialist
Data Analytics
Cyber Security
ICT
Role Description:
Takes responsibility for the development, support and maintenance of new / existing applications in the organization's environment;
writes complex code and ensures that it is compatible with the existing software environment
Role Tasks:
1.
Conduct daily software development operations ensuring that work processes are optimally delivered
2.
Provide management information and insights on all dimensions of work area performance
3.
Assist in the development of the product development roadmap and backlog in line with requirements from other departments
4.
Gather received functional specifications and devise technical design specifications in line with end user / business requirements
5.
Formulate plan outlining steps required to develop program, using structured analysis and design
6.
Prepare flowcharts and diagrams to illustrate sequence of steps program must follow and to describe logical operations involved
7.
Convert project specifications, using flowcharts and diagrams, into sequence of detailed instructions and logical steps for coding into programming languages
8.
Oversee the writing of clean, well-engineered code that is readable, adequately commented, robust, and adheres to internal standards
9.
Oversee the coding of program modifications or re-use existing code using program development software alternatives or integrating purchased solutions
10.
Modify and troubleshoot applications programs whenever necessary, in accordance with highlighted application bugs
11.
Develop data and process modelling and develop graphical user interfaces (GUIs) and prototypes
12.
Support the Section Manager with the implementation of software packages
Senior Software Engineer
Academic:
Bachelor's degree in Computer Science, Information
Technology, Software Engineering or related fields
Experience:
4 – 6 years
Skills Pathway
SOFTWARE & APPLICATION
Technical Skills
Soft Skills
Training
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Assistant Software
Engineer
Software
Engineer
Software Engineering
Leader
Software Engineering
Specialist
Senior Software
Engineering Leader
Senior
Software
Engineer
Senior Software
Engineering Specialist
Data Analytics
Cyber Security
ICT
Senior Software Engineer
Academic:
Bachelor's degree in Computer Science, Information
Technology, Software Engineering or related fields
Experience:
4 - 6 years
Skills Pathway
SOFTWARE & APPLICATION
Training
•
Data Structure and Algorithms
•
Introduction to UI/UX
•
Agile, SDLC, and Software Engineering Fundamentals
•
SQA, Testing, and TDD
•
Introduction to Databases
•
OOP and Design Patterns
•
Micro-Services Architecture and API First Development
•
Cloud Native Development/Cloud Computing Fundamentals
•
Data Security, Privacy and Secure Coding Practices
•
Enterprise Architecture
Technical Skills:
Level
•
Application Development
•
Data Structures
•
SDLC
•
Data Modeling and Design
•
Software Architecture
•
Database Design
•
Software Quality Assurance
•
Business Needs Analysis
•
Micro-Services Architecture and API First Development
•
Secure Coding Practices
•
Quality Management
3
3
3
3
3
3
3
3
3
3
2
Soft Skills:
•
Communication
•
Teamwork
•
Lifelong Learning
•
Problem Solving
•
Leadership
•
Decision Making
•
Interpersonal Skills
•
Creative Thinking
2
2
2
2
1
2
2
2
Role Description
Role Tasks
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Assistant Software
Engineer
Software
Engineer
Software Engineering
Leader
Software Engineering
Specialist
Senior Software
Engineering Leader
Senior
Software
Engineer
Senior Software
Engineering Specialist
Data Analytics
Cyber Security
ICT
Role Description:
Leads end to end software development cycle from architecture design to software development to quality assurance and application release, adhering to the product roadmap and agreed with the product team
Role Tasks:
1.
Develop the development strategy to ensure the achievement of identified objectives
2.
Manage incoming requirements from the team or any other relevant department and adjust the product development roadmap in line with these requirements
3.
Decide on standards for program code and associated guidelines whenever necessary
4.
Manage requests for new application functionalities in order to minimize disruption on current environment
5.
Manage software release activities ensuring a minimum disruption to the existing environment; oversee the identification and mapping of system dependencies accordingly
6.
Liaise with vendors and technology providers for the provision of specialized software solutions
7.
Ensure compliance with local regulations pertaining to software nature and use, and liaise with the regulatory authorities accordingly
8.
Provide management information and insights on all dimensions of Section performance
9.
Manage and guide project teams in order to optimize efficiency, ensuring that the project cycle is completed in accordance with agreed project parameters (cost budget, timelines, scope and quality)
Software Engineering Leader
Academic:
Bachelor's degree in Computer Science, Information
Technology, Software Engineering or related fields
Experience:
6 - 10 years
Skills Pathway
SOFTWARE & APPLICATION
Technical Skills
Soft Skills
Training
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Assistant Software
Engineer
Software
Engineer
Software Engineering
Leader
Software Engineering
Specialist
Senior Software
Engineering Leader
Senior
Software
Engineer
Senior Software
Engineering Specialist
Data Analytics
Cyber Security
ICT
Role Description
Role Tasks
Software Engineering Leader
Academic:
Bachelor's degree in Computer Science, Information
Technology, Software Engineering or related fields
Experience:
6 – 10 years
Skills Pathway
SOFTWARE & APPLICATION
Training
•
Leadership
•
Coaching
•
Performance Management
•
Data Security, Privacy and Secure Coding Practices
•
Enterprise Architecture
•
Design & Creative Thinking
•
Quality Assurance
•
AIOps
•
DevOps
Technical Skills:
Level
•
Application Development
•
Data Structures
•
SDLC
•
Data Modeling and Design
•
Software Architecture
•
Database Design
•
Software Quality Assurance
•
Secure Coding Practices
•
Budgeting
•
People Management
•
Strategy Planning
•
Project Management
3
3
3
3
3
3
3
3
2
2
2
3
Soft Skills:
•
Communication
•
Team Management
•
Lifelong Learning
•
Problem Solving
•
Leadership
•
Decision Making
•
Interpersonal Skills
•
Creative Thinking
•
Developing People
3
3
3
3
2
3
3
3
3
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Assistant Software
Engineer
Software
Engineer
Software Engineering
Leader
Software Engineering
Specialist
Senior Software
Engineering Leader
Senior
Software
Engineer
Senior Software
Engineering Specialist
Data Analytics
Cyber Security
ICT
Role Description:
Manages
the
Software
Engineering
Section,
overseeing
software
architecture,
design,
development,
release
and
ongoing
maintenance
activities;
liaises
with
internal
departments
and
external
parties
and
vendors
to
manage
the
delivery
of
the
required software
Role Tasks:
1. Lead and direct the development of the Software Engineering
strategy, ensuring alignment with the organization’s overall strategy and other interfacing strategies
2. Ensure that the Software Engineering strategy and related strategic plans are implemented in line with the vision and mission of the organization
3. Oversee the continuous evolution and development of the operating model to optimize performance and resource utilization
4. Oversee the development of standards for software architecture, coding and associated guidelines ensuring the best use of frameworks and design patterns
5. Oversee the development of the software architecture blueprint for smart services
6. Ensure implementation of industry best practices with regards to the software development lifecycle, software project management, software quality assurance and DevOps
7. Support the product teams in the development of requirements and front-end planning including providing input on cost, resourcing and schedule estimates
8. Direct and oversee the execution of development activities in line with the approved plan
9. Oversee the review and sign-off of the requirement specifications
10. Oversee software quality assurance activities, i.e., test plans, performance testing and systems integration testing
11. Oversee the management of software release activities ensuring minimum disruption to the existing environment
12. Provide research and insights on emerging technologies including but not limited to design patterns, architecture, new functionalities etc.
13. Monitor financial performance versus budget to identify and capitalize on potential areas for cost reduction and performance improvement opportunities
14. Manage and evaluate team members performance by providing continuous feedback on their assigned targets, and provide development opportunities
15. Manage the talent pipeline
Senior Software Engineering Leader
Academic:
Bachelor's degree in Computer Science, Information Technology,
Software Engineering or related fields. Master’s degree preferred
Experience:
10 – 15 years
Skills Pathway
SOFTWARE & APPLICATION
Technical Skills
Soft Skills
Training
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Assistant Software
Engineer
Software
Engineer
Software Engineering
Leader
Software Engineering
Specialist
Senior Software
Engineering Leader
Senior
Software
Engineer
Senior Software
Engineering Specialist
Data Analytics
Cyber Security
ICT
Role Description
Role Tasks
Senior Software Engineering Leader
Academic:
Bachelor's degree in Computer Science, Information Technology,
Software Engineering or related fields. Master’s degree preferred
Experience:
10 -15 years
Skills Pathway
SOFTWARE & APPLICATION
Training
•
Strategy planning & Implementation
•
Digital Transformation
•
Security Standards
•
Innovation
•
Leadership
•
Coaching
•
Public Speaking
•
Enterprise Architecture
•
Design & Creative Thinking
Technical Skills:
Level
•
Emerging Technologies
•
SDLC
•
IT Governance
•
Business Needs Analysis
•
Stakeholder Management
•
Security Governance
•
Budgeting
•
Strategy Planning
•
Agile Coaching
•
Procurement
•
Project Management
3
3
3
3
3
3
2
3
3
2
3
Soft Skills:
•
Communication
•
Team Management
•
Interpersonal Skills
•
Lifelong Learning
•
Problem Solving
•
Leadership
•
Creative Thinking
•
Developing People
•
Interpersonal Skills
3
3
3
3
3
3
3
3
3
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Assistant Software
Engineer
Software
Engineer
Software Engineering
Leader
Software Engineering
Specialist
Senior Software
Engineering Leader
Senior
Software
Engineer
Senior Software
Engineering Specialist
Data Analytics
Cyber Security
ICT
Role Description:
Oversees
the
architecture,
design
and
development
of
the
appropriate
software
solutions
in
line
with
incoming
user
requirements
and
business
specifications;
devises
the
development
and
architecture
framework
based
on
the
current
and
future
requirements
Role Tasks:
1.
Develop the software architecture for software solutions in the organization inline with the industry best practices and recent advances in technology
2.
Evaluate multiple architecture options and recommend the optimal architecture components for implementation across the organization
3.
Be the place for software architecture for the organization and other entities consulting the organization
4.
Manage incoming requirements for software products and advise the leadership on its architecture impact
5.
Participate in the development of application architecture design and documentation, and develop the implementation approach
6.
Advise on standards for program code and associated guidelines whenever necessary to ensure the best use of frameworks and design patterns
7.
Liaise with vendors and technology providers for the provision of specialized software solutions
8.
Ensure compliance with local regulations pertaining to software nature and use, and liaise with the regulatory authorities accordingly
9.
Nurture talent by providing guidance, mentoring and coaching
Software Engineering Specialist
Academic:
Bachelor's degree in Computer Science, Information
Technology, Software Engineering or related fields Master’s
degree preferred
Experience:
6 – 10 years
Skills Pathway
SOFTWARE & APPLICATION
Technical Skills
Soft Skills
Training
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Assistant Software
Engineer
Software
Engineer
Software Engineering
Leader
Software Engineering
Specialist
Senior Software
Engineering Leader
Senior
Software
Engineer
Senior Software
Engineering Specialist
Data Analytics
Cyber Security
ICT
Role Description
Role Tasks
Software Engineering Specialist
Academic:
Bachelor's degree in Computer Science, Information
Technology, Software Engineering or related fields
Master’s degree preferred
Experience:
6 - 10 years
Skills Pathway
SOFTWARE & APPLICATION
Training
•
Leadership
•
Coaching
•
Performance Management
•
Cloud Computing
•
Data Security, Privacy and Secure Coding Practices
•
Enterprise Architecture
•
Design & Creative Thinking
•
Quality Assurance
•
AIOps
•
DevOps
Technical Skills:
Level
•
Application Development
•
Data Structures
•
SDLC
•
Data Modeling and Design
•
Software Architecture
•
Database Design
•
Software Quality Assurance
•
Business Needs Analysis
•
Micro-Services Architecture and API First Development
•
Secure Coding Practices
3
3
3
3
3
3
3
3
3
3
3
Soft Skills:
•
Communication
•
Teamwork
•
Lifelong Learning
•
Problem Solving
•
Leadership
•
Decision Making
•
Interpersonal Skills
•
Creative Thinking
2
2
2
3
2
3
3
3
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Assistant Software
Engineer
Software
Engineer
Software Engineering
Leader
Software Engineering
Specialist
Senior Software
Engineering Leader
Senior
Software
Engineer
Senior Software
Engineering Specialist
Data Analytics
Cyber Security
ICT
Role Description:
Manages major initiatives assigned to the Software Engineering Section, overseeing software architecture, design, and other activities of the initiative; liaises with internal departments and external parties and vendors to manage the delivery
Role Tasks:
1.
Lead and direct the assigned initiative strategy, ensuring alignment with the organization’s overall strategy and other interfacing strategies
2.
Ensure that strategy and related strategic plans are implemented in line with the vision and mission of the organization
3.
Oversee the continuous evolution and development of the operating model to optimize performance and resource utilization and ensure alignment with the corporate structure
4.
Oversee the development of standards for software architecture, coding and associated guidelines ensuring the best use of frameworks and design patterns
5.
Oversee the development of the software architecture blueprint for smart services
6.
Ensure implementation of industry best practices with regards to the software development lifecycle, software project management, software quality assurance and DevOps
7.
Support the product teams in the development of requirements and front-end planning including providing input on cost, resourcing and schedule estimates
8.
Direct and oversee the execution of development activities in line with the approved plan
9.
Oversee the review and sign-off of the requirement specifications
10.
Oversee software quality assurance activities, i.e., test plans, performance testing and systems integration testing
11.
Oversee the management of software release activities ensuring minimum disruption to the existing environment
12.
Provide research and insights on emerging technologies including but not limited to design patterns, architecture, new functionalities etc.
13.
Monitor financial performance versus budget to identify and capitalize on potential areas for cost reduction and performance improvement opportunities
14.
Lead and guide internal project teams in the planning, organizing, management and control of various projects
15.
Manage and evaluate team members performance
Senior Software Engineering
Specialist
Academic:
Bachelor's degree in Computer Science, Information
Technology, Software Engineering or related fields. Master’s degree
preferred
Experience:
10 – 15 years
Skills Pathway
SOFTWARE & APPLICATION
Technical Skills
Soft Skills
Training
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Assistant Software
Engineer
Software
Engineer
Software Engineering
Leader
Software Engineering
Specialist
Senior Software
Engineering Leader
Senior
Software
Engineer
Senior Software
Engineering Specialist
Data Analytics
Cyber Security
ICT
Senior Software Engineering
Specialist
Academic:
Bachelor's degree in Computer Science, Information
Technology, Software Engineering or related fields. Master’s
degree preferred
Experience:
10 -15 years
Skills Pathway
SOFTWARE & APPLICATION
Training
•
Strategy planning & Implementation
•
Portfolio Management
•
Digital Transformation
•
Enterprise Architecture
•
Leadership
•
Coaching
•
Data Security, Privacy and Secure Coding Practices
•
Design & Creative Thinking
Technical Skills:
Level
•
Emerging Technologies
•
Software Architecture
•
Business Needs Analysis
•
Performance Management
•
Security Governance
•
System Integration
•
Budgeting
•
Project Feasibility Management
•
Strategy Planning
•
Agile Coaching
•
Project Management
3
3
3
3
3
3
2
2
3
3
3
Soft Skills:
•
Communication
•
Team Management
•
Lifelong Learning
•
Problem Solving
•
Leadership
•
Digital Literacy
•
Creative Thinking
•
Developing people
•
Interpersonal Skills
3
3
3
3
2
3
3
3
3
Role Description
Role Tasks
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Assistant Software
Engineer
Software
Engineer
Software Engineering
Leader
Software Engineering
Specialist
Senior Software
Engineering Leader
Senior
Software
Engineer
Senior Software
Engineering Specialist
CX
WORK ROLES AND CAREER SKILLS PROGRESSION
Assistant
CX Researcher
Home Page
Data Analytics – Cyber Security - ICT
CX Researcher
Senior CX
Researcher
Senior CX
Specialist
Assistant
CX Designer
CX Designer
Senior
CX Designer
CX
Leader
Senior CX
Leader
CX
Specialist
ICT
Data Analytics
Cyber Security
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Data Analytics
Cyber Security
ICT
Role Description:
Contributes to user research, user research support, and UX improvement of the organization’s products
Role Tasks:
1.
Support research team with the delivery of assigned research projects
2.
Assist research team with customer research activities, customer profiling, and the identification of customer segments’ needs and expectations
3.
Collecting customer feedback from various sources and translating this data into actionable outcomes
4.
Participate in conducting qualitative and quantitative user research studies for the organization's products (e.g., websites, mobile apps)
5.
Help in conducting benchmarking studies for competitors' products
6.
Help in observations and conducting customers’ interviews, user testing & surveys with customers about usage of our products
Assistant CX Researcher
Skills Pathway
CX
Technical Skills
Soft Skills
Training
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Assistant
CX Researcher
CX Researcher
Senior CX
Researcher
Senior CX
Specialist
Assistant
CX Designer
CX Designer
Senior
CX Designer
CX
Leader
Senior CX
Leader
CX
Specialist
Data Analytics
Cyber Security
ICT
Role Description
Role Tasks
Assistant CX Researcher
Training
•
User Research Basic Training
•
UX Basic Training
Academic:
•
Bachelor’s degree in Computer Science / Information Technology / Human Computer Interaction / Interaction Design
or equivalent
Experience:
•
0 – 2 years
Technical Skills:
Level
•
Report Writing
•
Computer and MS Office Skills
•
User Experience
•
User Research Methods
•
Product Management
2
2
1
1
1
Soft Skills:
•
Communication
•
Teamwork
•
Analytical Thinking
•
Creative Thinking
1
1
1
1
Skills Pathway
CX
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Assistant
CX Researcher
CX Researcher
Senior CX
Researcher
Senior CX
Specialist
Assistant
CX Designer
CX Designer
Senior
CX Designer
CX
Leader
Senior CX
Leader
CX
Specialist
Data Analytics
Cyber Security
ICT
Role Description:
Researches
and
analyzes
customer
insights
and
data
related
to
the
user
experience
and
interaction
with
the
organization's
products
and
services
and
transforms
this
insight
into
user-centered
designs
insights
and
workflows
recommendations
to
ensure an optimized customer experience
Role Tasks:
1.
Support the Senior CX Researcher with the delivery of assigned research projects
2.
Make evidence-based decisions based on user research and best practices rather than opinion
3.
Generate and communicate compelling and actionable insights, both verbally and visually
4.
Integrate user research into product designs and design practices
5.
Conduct
customer
research
activities,
customer
profiling,
personas,
journey
mapping,
and
the
identification
of
customer
segments’
needs
and
expectations,
collecting
customer
feedback
from
various
sources,
and
translating
this
data
into
actionable outcomes
6.
Turn research data into clear findings that inform decisions
7.
Conduct qualitative and quantitative user research studies for the organization's products (e.g., websites, mobile apps)
8.
Conduct benchmarking studies for competitors' products
9.
Conduct customers’ interviews, user testing and surveys with customer about usage of our products
10.
Define key user interface behaviors using experience models, personas, storyboards, site maps, flow diagrams, wireframes, prototypes, simulations etc.
CX Researcher
Skills Pathway
CX
Technical Skills
Soft Skills
Training
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Assistant
CX Researcher
CX Researcher
Senior CX
Researcher
Senior CX
Specialist
Assistant
CX Designer
CX Designer
Senior
CX Designer
CX
Leader
Senior CX
Leader
CX
Specialist
Data Analytics
Cyber Security
ICT
Role Description
Role Tasks
CX Researcher
Training
•
User Research Training
•
UX Training
Academic:
•
Bachelor’s degree in Computer Science / Information Technology / Human Computer Interaction / Interaction Design
or equivalent
•
Working knowledge of statistics and experimental design
Experience:
•
2 – 4 years
Technical Skills:
Level
•
User Research Methods
•
Report Writing
•
User Testing and Usability Testing
•
Personas
•
Market Trend Analysis
•
Customer Behavior Analytics
•
User Experience
•
Agile Coaching
•
Product Management
2
2
2
2
2
2
2
2
2
Soft Skills:
•
Communication
•
Teamwork
•
Analytical Thinking
•
Creative Thinking
•
Decision-making
•
Problem Solving
2
2
2
2
2
2
Skills Pathway
CX
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Assistant
CX Researcher
CX Researcher
Senior CX
Researcher
Senior CX
Specialist
Assistant
CX Designer
CX Designer
Senior
CX Designer
CX
Leader
Senior CX
Leader
CX
Specialist
Data Analytics
Cyber Security
ICT
Role Description:
Researches
and
analyzes
customer
insights
and
data
related
to
the
user
experience
and
interaction
with
the
organization's
products
and
services
and
transforms
insights
into
user-centered
designs
recommendations
that
ensure
an
optimized
customer
experience;
researches
new
service
concepts
and
supports
technologies
to
optimize
the
customer
experience,
helps
to
develop
innovative
ideas
into
prototypes
and
proof
of
concept
systems;
studies
and
understands
users'
needs
and
requirements to add realistic contexts and insights that are needed to guide the design for our digital products range
Role Tasks:
1. Deliver research roadmaps through the customer experience lab, implementing all research and analysis techniques and tools
2. Managing communications with users and stakeholders
3. Support the Section Leader with the delivery of assigned research projects
4. Ensure customer experience research and insights are broadly shared within the organization through support, training and guidance to the departments
5. Conduct customer research activities, customer profiling, personas, journey mapping, and the identification of customer segments’ needs and expectations
6. Conduct qualitative and quantitative user research studies for the products e.g. (websites, mobile apps)
7. Conduct benchmarking studies for competitors' products
8. Conducting customers’ interviews, user testing and surveys with customer about usage of the products
9. Employ analytics, behavioral analytics, and user testing tools to understand customer behaviour
10. Support the establishment and categorization of a pipeline / portfolio of technologies through various criteria
11. Design solutions that ensure an optimized customer experience by translating gathered research, best practice and customer engagement insights into user-centered designs and workflows
12. Understand both business objectives and the technical domain in order to bring to life user experience strategies throughout the design of user interface platforms / ecosystems
13. Provide technical expertise to support the vendor procurement and contract management processes and manage relationships with third party suppliers
14. Translate customer experience analytical data, user interface models and other appropriate inputs into technical designs, demonstrating how the proposed design will improve the customer experience
15. Develop prototype and proof of concept systems to deliver improved customer experience for assigned projects, using agreed software and best-practice approaches
Senior CX Researcher
Skills Pathway
CX
Technical Skills
Soft Skills
Training
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Assistant
CX Researcher
CX Researcher
Senior CX
Researcher
Senior CX
Specialist
Assistant
CX Designer
CX Designer
Senior
CX Designer
CX
Leader
Senior CX
Leader
CX
Specialist
Data Analytics
Cyber Security
ICT
Role Description
Role Tasks
Senior CX Researcher
Training
•
Advanced User Research Training
•
Advanced User Experience Training
•
Lean UX and Agile
•
Research Ops
•
Behavioral Analytics
•
Public Speaking
Academic:
•
Bachelor’s degree in Computer Science / Information Technology / Human Computer Interaction / Interaction Design
or equivalent
Experience:
•
4 – 6 years
Technical Skills:
Level
•
User Research Methods
•
Report Writing
•
User Testing and Usability Testing
•
Personas
•
Market Trend Analysis
•
Customer Behavior Analytics
•
User Experience
•
Agile Coaching
•
Product Management
•
Project Management
3
3
3
3
3
3
3
3
3
3
Soft Skills:
•
Communication
•
Teamwork
•
Analytical Thinking
•
Creative Thinking
•
Problem Solving
•
Leadership
•
Decisions-making
3
3
3
3
3
2
3
Skills Pathway
CX
Certification:
•
Professional certification in User Experience such as NNGroup (Nielson Norman Group) or equivalent is preferred
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Assistant
CX Researcher
CX Researcher
Senior CX
Researcher
Senior CX
Specialist
Assistant
CX Designer
CX Designer
Senior
CX Designer
CX
Leader
Senior CX
Leader
CX
Specialist
Data Analytics
Cyber Security
ICT
Role Description:
Supports
team
members
with
research
and
analysis
of
customer
insights
and
data;
gathers
user
and
stakeholder
feedback
on
protypes
and
proof
of
concepts
to
facilitate
further
improvement
and
supports
coordination
of
implementation
with
the
relevant technical teams
Role Tasks:
1.
Support the gathering of customer research input, including with the design and use of analytics software, user behavior monitoring or other systems and technologies
2.
Maintain appropriate documentation and version control to ensure the effectiveness of different prototype and proof of concept iterations are understood and can be recreated if needed
3.
Participate in the optimization and enhancement of customer experience prototype and proof of concept development, including the review and adoption of new systems and methodologies
4.
Support colleagues to understand and make best use of the prototype and proof of concept development process
5.
Support coordination of implementation with the relevant technical teams.
6.
Create user-centered designs by understanding business requirements, and user feedback throughout the life cycle
Assistant CX Designer
Skills Pathway
CX
Technical Skills
Soft Skills
Training
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Assistant
CX Researcher
CX Researcher
Senior CX
Researcher
Senior CX
Specialist
Assistant
CX Designer
CX Designer
Senior
CX Designer
CX
Leader
Senior CX
Leader
CX
Specialist
Data Analytics
Cyber Security
ICT
Role Description
Role Tasks
Assistant CX Designer
Training
•
UX Basic Training
•
Web Page UX Design
•
Interaction Design: 3-Day Course
•
Personas: Turn User Data Into User-Centered Design
•
Application Design for Web and Desktop
•
Visual Design Fundamentals
Academic:
•
Bachelor’s degree in Computer Science / Information Technology / Human Computer Interaction / Interaction Design
or equivalent
Experience:
•
0 – 2 years
Technical Skills:
Level
•
Brand Management
•
Budgeting
•
Business Needs Analysis
•
Business Requirements Mapping
•
Customer Experience Management
•
Design Thinking Practice
•
Market Research
•
Product Management
•
User Experience Design
•
User Testing and Usability Testing
1
1
1
1
1
1
1
1
1
1
Soft Skills:
•
Communication
•
Computational Thinking
•
Creative Thinking
•
Sense Making
1
1
1
1
Skills Pathway
CX
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Assistant
CX Researcher
CX Researcher
Senior CX
Researcher
Senior CX
Specialist
Assistant
CX Designer
CX Designer
Senior
CX Designer
CX
Leader
Senior CX
Leader
CX
Specialist
Data Analytics
Cyber Security
ICT
Role Description:
Researches
and
analyzes
customer
insights
and
data
related
to
the
user
experience
and
interaction
with
the
organization's
products
and
services;
researches
new
service
concepts
and
supporting
technologies
to
optimize
the
customer
experience,
develops innovative ideas into prototypes and proof of concept systems
Role Tasks:
1. Translate customer experience analytical data, user interface models and other appropriate inputs into technical designs, demonstrating how the proposed design will improve the customer experience
2. Develop prototype and proof of concept systems to deliver improved customer experience for assigned projects, using agreed software and best-practice approaches
3. Support the Senior CX Designer with the delivery of assigned customer experience projects to design and enhance the user experience of the services and products through their customer interface
4. Support the delivery of research roadmaps through the customer experience lab, implementing all research and analysis techniques and tools
5. Support colleagues to coordinate with stakeholders across the product development lifecycle
6. Support the Senior CX Designer with design solutions that ensure an optimized customer experience
7. Support the CX team with implementation of designed customer experience solutions by coordinating with the relevant technical teams
8. Create user-centered designs by understanding business requirements, and user feedback
throughout the complete life cycle
CX Designer
Skills Pathway
CX
Technical Skills
Soft Skills
Training
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Assistant
CX Researcher
CX Researcher
Senior CX
Researcher
Senior CX
Specialist
Assistant
CX Designer
CX Designer
Senior
CX Designer
CX
Leader
Senior CX
Leader
CX
Specialist
Data Analytics
Cyber Security
ICT
Role Description
Role Tasks
CX Designer
Training
•
Application Design for Web and Desktop
•
Lean UX and Agile
•
Design Systems and Pattern Libraries
•
Visual Design Fundamentals
•
Generating Big Ideas with Design Thinking
•
Interaction Design: 3-Day Course
Academic:
•
Bachelor’s degree in Computer Science / Information Technology / Human Computer Interaction / Interaction Design
or equivalent
Experience:
•
2 – 4 years
Technical Skills:
Level
•
Brand Management
•
Budgeting
•
Business Needs Analysis
•
Business Requirements Mapping
•
Customer Experience Management
•
Market Research
•
Process Improvement and Optimization
•
Product Management
•
User Interface Design
•
User Experience Design
•
Testing and Usability Testing
2
2
1
2
1
1
2
2
1
1
2
Soft Skills:
•
Communication
•
Computational Thinking
•
Creative Thinking
•
Sense Making
2
2
2
2
Skills Pathway
CX
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Assistant
CX Researcher
CX Researcher
Senior CX
Researcher
Senior CX
Specialist
Assistant
CX Designer
CX Designer
Senior
CX Designer
CX
Leader
Senior CX
Leader
CX
Specialist
Data Analytics
Cyber Security
ICT
Role Description:
Researches
and
analyzes
customer
insights
and
data
related
to
the
user
experience
and
interaction
with
the
organization's
products
and
services;
researches
new
service
concepts
and
supporting
technologies
to
optimize
the
customer
experience,
develops innovative ideas into prototypes and proof of concept systems and advises the Assistant CX Designer and the Assistant CX Designer
Role Tasks:
1. Create user-centered designs by understanding business requirements, and user feedback
2. Translate requirements into style guides, design systems, design patterns and attractive user interfaces
3. Deliver assigned customer experience projects to design and enhance the user experience of the organization's services and products through their customer interface
4. Deliver research roadmaps through the customer experience lab, implementing all research and analysis techniques and tools
5. Conduct customer research activities, customer profiling, and the identification of customer segments’ needs and expectations
6. Identify upcoming trends and technologies with a promising impact for customer solutions
7. Support the establishment and categorization of a pipeline / portfolio of technologies through various criteria
8. Coordinate with stakeholders across the product development lifecycle to ensure the delivery of customer focused and high-quality solutions and smart services
9. Design solutions that ensure an optimized customer experience by translating gathered research, best practice and customer engagement insights into user-centered designs and workflows
10. Understand both business objectives and the technical domain in order to bring to life user experience strategies throughout the design of user interface platforms / ecosystems
11. Define key user interface behaviors using experience models, personas, storyboards, site maps, flow diagrams, wireframes, mockups, simulations etc.
12. Maintain UX and design consistency across mobile and web apps
13. Ensure customer experience research and insights are broadly shared within the organization through support, training and guidance to the departments
14. Provide technical expertise to support the vendor procurement and contract management processes and manage relationships with third party suppliers
Senior CX Designer
Skills Pathway
CX
Technical Skills
Soft Skills
Training
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Assistant
CX Researcher
CX Researcher
Senior CX
Researcher
Senior CX
Specialist
Assistant
CX Designer
CX Designer
Senior
CX Designer
CX
Leader
Senior CX
Leader
CX
Specialist
Data Analytics
Cyber Security
ICT
Role Description
Role Tasks
Senior CX Designer
Training
•
Application Design for Web and Desktop
•
Lean UX and Agile
•
Design Systems and Pattern Libraries
•
Visual Design Fundamentals
•
Generating Big Ideas with Design Thinking
•
Interaction Design: 3-Day Course
Academic:
•
Bachelor’s degree in Computer Science / Information Technology / Human Computer Interaction / Interaction Design
or equivalent
Experience:
•
4 – 6 years
Technical Skills:
Level
•
Brand Management
•
Business Needs Analysis
•
Business Requirements Mapping
•
Customer Experience Management
•
Design Thinking Practice
•
Market Research
•
Process Improvement and Optimization
•
Product Management
•
User Experience Design
•
User Interface Design
•
User Testing and Usability Testing
2
2
2
1
1
2
2
2
2
2
2
Soft Skills:
•
Communication
•
Computational Thinking
•
Creative Thinking
•
Sense Making
3
3
3
3
Skills Pathway
CX
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Assistant
CX Researcher
CX Researcher
Senior CX
Researcher
Senior CX
Specialist
Assistant
CX Designer
CX Designer
Senior
CX Designer
CX
Leader
Senior CX
Leader
CX
Specialist
Data Analytics
Cyber Security
ICT
Role Description:
Leads
the
research
and
analysis
of
customer
insights
and
data
related
to
the
user
experience
and
interaction;
makes
use
of
the
organization’s
products
and
services,
and
the
transformation
of
this
insight
into
user-centered
designs
and
workflows
that
ensure
an
optimized
customer
experience,
coordinating
for
their
implementation
with
the
relevant
technical
teams;
introduces
new
service
concepts
and
supporting
technologies
to
optimize
the
customer
experience,
develops
innovative
ideas
into prototypes and proof of concept systems
Role Tasks:
1. Implement the Section strategy and related strategic plans in order to achieve agreed upon strategic goals and objectives
2. Continuously evolve the Section’s operating model in compliance with relevant policies to optimize performance and resource utilization
3. Manage all customer experience projects that aim to design and enhance the user experience of the services and products
4. Manage and maintain research roadmaps, encompassing all research and analysis techniques and tools
5. Manage customer research activities, customer profiling, and the identification of customer segments’ needs and expectations
6. Allocate and collate research efforts to identify upcoming trends and technologies with a promising impact for customer solutions
7. Establish and categorize a pipeline / portfolio of technologies through various criteria formulating high-level business cases for and managing the proof-of-concept activities
8. Coordinate with stakeholders across the product development lifecycle
9. Manage the design of solutions, providing high-level design principles and approaches for team members that ensure an optimized customer experience
10. Define non-functional requirements and validate functional requirements, ensuring business objectives and the technical domain are well understood
12. Oversee the definition of key user interface behaviors, managing team members using experience models, personas, storyboards, site maps, flow diagrams, wireframes, mockups, simulations etc.
12. Assess the technical impact of risks, issues and changes to scope, requirements or design throughout projects and advise on mitigation or remedial action
13. Provide technical expertise to support the vendor procurement and contract management processes and manage relationships with third party suppliers
14. Prepare and recommend the Section’s budget based on benchmarking, insights and analysis, and monitor the financial performance
15. Provide management information and insights on all dimensions of Section performance
16. Manage and guide project teams in order to optimize efficiency, and nurture talent within the Section
CX Leader
Skills Pathway
CX
Technical Skills
Soft Skills
Training
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Assistant
CX Researcher
CX Researcher
Senior CX
Researcher
Senior CX
Specialist
Assistant
CX Designer
CX Designer
Senior
CX Designer
CX
Leader
Senior CX
Leader
CX
Specialist
Data Analytics
Cyber Security
ICT
Role Description
Role Tasks
CX Leader
Training
•
Advanced User Research Training
•
Project Management
•
Research Ops
•
Advanced User Experience
Training
•
Lean UX and Agile
•
Leadership
•
CX Strategy
•
Behavioral Analytics
•
Public Speaking
Academic:
•
Bachelor’s degree in Computer Science / Information Technology / Human Computer Interaction / Interaction Design
or equivalent
Experience:
•
6 – 8 years
Technical Skills:
Level
•
Research
•
Market Research
•
User Testing and Usability Testing
•
Personas
•
Market Trend Analysis
•
User Experience
•
Agile Coaching
•
Product Management
•
Project Management
•
Customer Behavior Analytics
•
Strategic Planning
3
3
3
3
2
3
3
3
3
3
2
Soft Skills:
•
Team Management
•
Communication
•
Analytical Thinking
•
Creative Thinking
•
Problem Solving
•
Leadership
•
Decisions-making
•
Interpersonal Skills
3
3
3
3
3
3
3
3
Skills Pathway
CX
Certification:
•
Professional certification in User Experience such as NNGroup (Nielson Norman Group) or equivalent is preferred
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Assistant
CX Researcher
CX Researcher
Senior CX
Researcher
Senior CX
Specialist
Assistant
CX Designer
CX Designer
Senior
CX Designer
CX
Leader
Senior CX
Leader
CX
Specialist
Data Analytics
Cyber Security
ICT
Role Description
Role Tasks
Senior CX Leader
Skills Pathway
CX
Role Description:
Sets
the
customer
experience
strategy
and
roadmap
for
the
organization's
products
based
on
gathered
market
intelligence
and
data
analysis;
leads
and
manages
the
implementation
of
key
customer
experience
initiatives
in
line
with
the
overarching
direction; oversees, leads, and aligns user research activities across research teams and ensures the organization and team adopt user-centered, evidence-based approach to service design and delivery
Role Tasks:
1. Manage the development and implementation of the Section’s strategy
2. Oversee the continuous evolution of
customer experience and user research practices to optimize performance and resource utilization
3. Managing communications with department directors and stakeholders
4. Directing the establishment and categorization of a pipeline / portfolio of technologies through various criteria
5. Develop, define, review and update B2C Customer Experience strategy based on best practices, benchmarks, and overarching corporate strategy
6. Drive market research on customer experience by overseeing the design of data gathering and analysis processes; ensure that impactful reports and outcomes are developed and actioned.
7. Assess the market and customer segments and current customer experience activities and update the customer experience strategy in line with the overall organization's objectives
8. Stay abreast of regional and global best practices and benchmarks for enhancement in customer experience.
9. Monitor financial performance versus budget
10. Lead and guide internal project teams in the planning, organizing, management and control of projects
11. Optimize efficiency of project conduct, ensuring that the project cycle is completed in accordance with agreed project parameters
12. Manage and evaluate team members performance by providing continuous feedback on their assigned targets
13. Manage the talent pipeline in the department
14. Oversee the implementation of Section policies, procedures and controls
15. Ensure that all relevant procedural/legislative requirements are fulfilled while delivering quality, cost-effective services
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Assistant
CX Researcher
CX Researcher
Senior CX
Researcher
Senior CX
Specialist
Assistant
CX Designer
CX Designer
Senior
CX Designer
CX
Leader
Senior CX
Leader
CX
Specialist
Data Analytics
Cyber Security
ICT
Role Description
Role Tasks
Training
•
Advanced User Research Training
•
Project Management
•
ResearchOps
•
Advanced User Experience
Training
•
Lean UX and Agile
•
Leadership
•
CX Strategy
•
Behavioral Analytics
•
Public Speaking
•
Coaching
Academic:
•
Bachelor’s degree in Computer Science / Information Technology / Human Computer Interaction / Interaction Design
or higher
Experience:
•
8 – 10 years
Technical Skills:
Level
•
User Research Methods
•
Market Research
•
User Testing and Usability Testing
•
Market Trend Analysis
•
User Experience
•
Agile Coaching
•
Product Management
•
Customer Behavior Analytics
•
Budgeting
•
Strategic Planning
•
Project Management
3
3
3
2
3
3
3
2
3
3
3
Soft Skills:
•
Team Management
•
Communication
•
Analytical Thinking
•
Creative Thinking
•
Problem Solving
•
Leadership
•
Decisions-making
•
Interpersonal Skills
3
3
3
3
3
3
3
3
Skills Pathway
CX
Certification:
•
Professional certification in User Experience such as NNGroup (Nielson Norman Group) or equivalent is preferred
Senior CX Leader
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Assistant
CX Researcher
CX Researcher
Senior CX
Researcher
Senior CX
Specialist
Assistant
CX Designer
CX Designer
Senior
CX Designer
CX
Leader
Senior CX
Leader
CX
Specialist
Data Analytics
Cyber Security
ICT
Role Description:
Leads
CX
activities
in
the
organization
and
attracts
and
builds
talent;
defines
and
assures
best
practice,
influences
the
organizational
strategy,
and
priorities,
and
collaborates
with
colleagues;
ensures
that
CX
activities
take
a
user-cantered,
evidence-based
approach
to
service
design
and
delivery;
studies
and
understands
users'
needs
and
requirements
to
add
realistic
contexts
and
insights
that
are
needed
to
guide
the
design
for
our
digital
products
range
to
ensure
customer
centricity
and to make sure customer voice is included in the design process; provides project planning and resource management
Role Tasks:
1. Maintain ownership of the product vision and roadmap and improving the product development process
2. Lead the team in expanding mastery of the business goals of each design request and pushing back on stakeholders with innovative UX/UI proposals
3. Demonstrate high quality design practices, including participation in all aspects of UX: research, ideation, strategy, interaction design, and visual design
4. Conceptualize original ideas that bring simplicity and user friendliness to complex design roadblocks
5. Empower and mentor designers in the team, fostering a collaborative, productive, and positive environment within a growing team
6. Lead the design strategy activities to understand user needs & business opportunities, uncover business/user needs
7. Maintain and further build design team workflows that ensure that all designs delivered are in line with style guides and are of high-quality standards
8. Ensure that the projects are delivered on a timely manner
9. Design solutions that ensure an optimized customer experience by translating gathered research, best practice and customer engagement insights into user-centered designs and workflows
10. Understand both business objectives and the technical domain in order to bring to life user experience strategies throughout the design of user interface platforms / ecosystems
11. Provide technical expertise to support the vendor procurement and contract management processes and manage relationships with third party suppliers
12. Translate customer experience analytical data, user interface models and other appropriate inputs into technical designs, demonstrating how the proposed design will improve the customer experience
13. Develop prototype and proof of concept systems to deliver improved customer experience for assigned projects, using agreed software and best-practice approaches
14. Support colleagues to coordinate with stakeholders across the product development lifecycle
CX Specialist
Skills Pathway
CX
Technical Skills
Soft Skills
Training
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Assistant
CX Researcher
CX Researcher
Senior CX
Researcher
Senior CX
Specialist
Assistant
CX Designer
CX Designer
Senior
CX Designer
CX
Leader
Senior CX
Leader
CX
Specialist
Data Analytics
Cyber Security
ICT
Role Description
Role Tasks
CX Specialist
Training
•
Advanced User Research Training
•
Project Management
•
Research Ops
•
Advanced User Experience
Training
•
Lean UX and Agile
•
Leadership
•
CX Strategy
•
Behavioral Analytics
•
Public Speaking
Academic:
•
Master in Computer Science / Information Technology / Human Computer Interaction / Interaction Design or
equivalent
Experience:
•
6 - 8 years
Technical Skills:
Level
•
User Research Methods
•
Research
•
Report Writing
•
User Testing and Usability Testing
•
Personas
•
Market Trend Analysis
•
User Experience
•
Agile Coaching
•
Product Management
•
Project Management
•
Customer Behavior Analytics
3
3
3
3
2
3
3
3
3
2
Soft Skills:
•
Team Management
•
Communication
•
Analytical Thinking
•
Creative Thinking
•
Problem Solving
•
Leadership
•
Decision-making
•
Interpersonal Skills
3
3
3
3
3
2
3
2
Skills Pathway
CX
Certification:
•
Professional certification in User Experience such as NNGroup (Nielson Norman Group) or equivalent is preferred
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Assistant
CX Researcher
CX Researcher
Senior CX
Researcher
Senior CX
Specialist
Assistant
CX Designer
CX Designer
Senior
CX Designer
CX
Leader
Senior CX
Leader
CX
Specialist
Data Analytics
Cyber Security
ICT
Role Description:
Oversees
the
customer
experience
strategy
and
roadmap
for
the
organization's
products
based
on
gathered
market
intelligence
and
data
analysis;
provides
consulting
insights
and
recommendations,
assists
in
the
implementation
of
key
customer
experience
initiatives
in
line
with
the
overarching
organizational
direction;
oversees
,leads,
and
aligns
user
research
activities
across
research
teams
and
ensures
the
organization
and
team
adopt
user-centered,
evidence-based
approach
to
service
design and delivery
Role Tasks:
1. Oversee the design and user research practices and strategy in the organization, ensuring alignment with the organization’s overall strategy and other interfacing strategies across the organization
2. Ensure that department strategy and related strategic plans are implemented in line with the vision and mission of the organization
3. Oversee the continuous evolution of
customer experience, design, and user research practices to optimize performance and resource utilization and ensure alignment with the corporate structure
4. Directing the establishment and categorization of a pipeline / portfolio of technologies through various criteria
5. Oversee B2C Customer Experience strategy based on best practices, benchmarks, and overarching strategy to drive growth for the products and services
6. Guide the evaluation of maturity of customer experience in the market and identify gaps in comparison to the target/defined customer experience for the products
7. Assess the market and customer segments and current customer experience activities and update the customer experience strategy
8. Advise on the implementation of the defined customer experience strategy
9. Help in defining and developing customer experience KPIs to monitor and measure performance and adherence to established business plan
10. Ensure consistency across customer-facing touch points to ensure optimal customer experience
11. Stay abreast of regional and global best practices and benchmarks that can be applied for enhancement in customer experience
12. Contribute to developing and overseeing the implementation of Section’s policies, procedures and controls
13. Optimization of policies, processes and procedures emphasizing digitization and paperless strategies as needed
Senior CX Specialist
Skills Pathway
CX
Technical Skills
Soft Skills
Training
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Assistant
CX Researcher
CX Researcher
Senior CX
Researcher
Senior CX
Specialist
Assistant
CX Designer
CX Designer
Senior
CX Designer
CX
Leader
Senior CX
Leader
CX
Specialist
Data Analytics
Cyber Security
ICT
Role Description
Role Tasks
Training
•
Digital Transformation
•
Project Management
•
Lean UX and Agile
•
Leadership
•
CX Strategy
•
Behavioral Analytics
•
Public Speaking
•
Coaching
•
Consulting
Academic:
•
Master in Computer Science / Information Technology / Human Computer Interaction / Interaction Design or
equivalent
Experience:
•
8 – 10 years
Technical Skills:
Level
•
CX Consulting
•
CX Strategy
•
Test Planning
•
User Testing and Usability Testing
•
Systems Design
•
Market Trend Analysis
•
Agile Coaching
•
Product Management
•
Strategic Planning
•
Customer Behavior Analytics
3
3
3
3
3
3
3
3
3
3
Soft Skills:
•
Team Management
•
Problem Solving
•
Leadership
•
Creative Thinking
•
Interpersonal Skills
•
Digital Literacy
3
3
3
3
2
3
Skills Pathway
CX
Senior CX Specialist
Specialist
Certification:
•
Professional certification in User Experience such as NNGroup (Nielson Norman Group) or equivalent is preferred
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Assistant
CX Researcher
CX Researcher
Senior CX
Researcher
Senior CX
Specialist
Assistant
CX Designer
CX Designer
Senior
CX Designer
CX
Leader
Senior CX
Leader
CX
Specialist
Home Page
Data Analytics – Cyber Security - ICT
INFRASTRUCTURE
WORK ROLES AND CAREER SKILLS PROGRESSION
Application
System Management
Network
ICT
Data Analytics
Cyber Security
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
INFRASTRUCTURE: Application
WORK ROLES AND CAREER SKILLS PROGRESSION
Assistant Application
Engineer
Senior Application
Engineer
Application
Leader
Application
Specialist
Senior Application Leader
Application
Engineer
Main Page
INFRASTRUCTURE
ICT
Data Analytics
Cyber Security
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Data Analytics
Cyber Security
ICT
Assistant
Application
Engineer
Senior Application
Engineer
Application
Leader
Application
Specialist
Senior Application
Leader
Application
Engineer
Role Description:
Manages
the
monitoring
and
maintenance
of
the
organization's
applications,
databases
and
middleware
solutions
including
management
of
releases,
product
changes,
service
packs
and
critical
fixes
prior
to
distribution;
supports
vendor’s
maintenance and technical support activities in compliance with the organization's policies
Role Tasks:
1.
Conduct daily operations ensuring that work processes are optimally delivered
2.
Assist with the deployment of different projects, solving complex problems and ensuring that the EBS & Oracle DB services quality is compliant with the SLA’s
3.
Conduct the configuration of application services for releases, product changes, service packs and critical fixes
4.
Assist with the requisite testing of EBS & Oracle DB services on client systems through user acceptance testing scenarios
5.
Follow the quality assurance guidelines and parameters and ensure successful integration to minimize bugs in the all services deployed in the client environment
6.
Support the maintenance of the control panel for clients ensuring they have autonomy over the users accessing the deployed solutions within their environment
7.
Assist in the investigation of and seek solutions for complex problems which classify for 2nd level technical support for the applications and ensure swift resolution
8.
Support the vendor’s maintenance and technical support activities, ensuring they are carried out in accordance with the organization's requirements
9.
Assist in the definition of
performance goals
10.
Take ownership of the own learning agenda by identifying development needs and address these gaps with an individual development plan
11.
Strive to achieve the highest levels of proficiency on all the competencies and skills required to perform the role
12.
Keep abreast of relevant professional/industry developments, new techniques and current topics through continued education and professional networks
13.
Follow all relevant policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
14.
Comply with all relevant information security practices and standards to ensure data integrity and confidentiality
Assistant Application Engineer
Technical Skills
Soft Skills
Training
Skills Pathway
INFRASTRUCTURE: Application
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Data Analytics
Cyber Security
ICT
Assistant
Application
Engineer
Senior Application
Engineer
Application
Leader
Application
Specialist
Senior Application
Leader
Application
Engineer
Assistant
Application Engineer
Role Description
Role Tasks
Training
•
EBS Platforms - Intermediate
•
WebLogic - Intermediate
•
Oracle DB Server Administration - Intermediate
•
Project Management - Basic
•
Data Analysis
•
Application Analysis - Intermediate
•
Problem Solving – Intermediate
Academic:
•
Bachelor’s degree in Computer Science / Information Technology or equivalent
Experience:
•
0 – 2 years
Technical Skills:
Level
•
Business Continuity
•
Business Needs Analysis
•
Application Support
•
Infrastructure Deployment
•
Project Management
2
2
2
2
1
Soft Skills:
•
Technical
•
Interpersonal Skills
•
Problem Solving
•
Teamwork
•
Decision making
2
2
2
2
1
Skills Pathway
INFRASTRUCTURE: Application
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Data Analytics
Cyber Security
ICT
Assistant Application
Engineer
Senior Application
Engineer
Application
Leader
Application
Specialist
Senior Application
Leader
Application
Engineer
Role Description:
Participate
in
the
operational
delivery
of
the
EBS
&
Oracle
database
services
including
conducting
the
migration
from
legacy
database
systems
to
new
advanced
database
systems
and
database
systems
tuning
and
optimization
in
coordination
with
application owners
Role Tasks:
1.
Conduct daily operations ensuring that work processes are optimally delivered
2.
Provide management information and insights on all dimensions of work area performance to facilitate discussion and decision making, both on a periodic basis and for ad-hoc management requests
3.
Participate in the operational delivery on the application and database management & middle tier technologies’ strategies to support the organization's applications
4.
Conduct the migration from legacy database systems to new advanced database systems and ensuring a smooth transition
5.
Deploy different projects, solving complex problems and ensuring that the applications and databases quality is compliant with the organization standards
6.
Conduct test procedures and ensure identified bugs are reported to the development team and ensure that applications pass all the test use cases to meet system requirements
7.
Conduct configuration tests of application products (releases, product changes, service packs and critical fixes prior to distribution) for launch into the client environment
8.
Conduct investigation of and seek solutions for complex problems which classify for 2nd level technical support for application and databases and ensure swift resolution.
9.
Liaise with external vendors on maintenance and technical support activities, ensuring they are carried out in accordance with the organization's requirements
10.
Provides timely resolution of issues and maintains core business applications at an effective and reliable level through appropriate support services
11.
Support periodic audits on applications and databases within the the organization's environment, preparing reports on the functioning and potential risks/gaps
12.
Facilitate training for users on the utilization of the applications based on its relevance to their scope of work
13.
Follow all relevant policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
14.
Comply with all relevant information security practices and standards to ensure data integrity and confidentiality
Application Engineer
Technical Skills
Soft Skills
Training
Skills Pathway
INFRASTRUCTURE: Application
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Data Analytics
Cyber Security
ICT
Assistant
Application
Engineer
Senior Application
Engineer
Application
Leader
Application
Specialist
Senior Application
Leader
Application
Engineer
Application Engineer
Role Description
Role Tasks
Training
•
EBS Platforms - Intermediate
•
WebLogic -Intermediate
•
Oracle DB Server Administration - Intermediate
•
Project Management - Intermediate
•
Data Analysis
•
Application Analysis - Intermediate
•
Problem Solving – Intermediate
Academic:
•
Bachelor’s degree in Computer Science / Information Technology or equivalent
Experience:
•
2 – 4 years
Technical Skills:
Level
•
Business Continuity
•
Business Needs Analysis
•
Application Support
•
Infrastructure Deployment
•
Project Management
2
2
2
2
1
Soft Skills:
•
Communication
•
Interpersonal Skills
•
Problem Solving
•
Teamwork
•
Decision making
2
2
2
2
2
Skills Pathway
INFRASTRUCTURE: Application
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Data Analytics
Cyber Security
ICT
Assistant
Application
Engineer
Senior Application
Engineer
Application
Leader
Application
Specialist
Senior Application
Leader
Application
Engineer
Role Description:
Takes
responsibility
for
the
operational
delivery
on
the
application
management strategy
to
support
the
organization's
services;
also
takes
responsibility
for
the
availability,
security,
and
reliability
of
the
organization’s
applications,
solutions,
and
services
Role Tasks:
1.
Support the development of strategies to ensure that current applications and databases can continue to evolve into the next generation
2.
Drive the operational delivery on the application and database management strategies
3.
Manage the migration from legacy database systems to new advanced database systems and ensures a smooth transition
4.
Lead the database systems tuning and optimization in coordination with application owners
5.
Manage the deployment of different projects, solving complex problems and ensuring that the applications and databases quality is compliant with the organizational standards
6.
Lead test procedures and ensure identified bugs are reported to the development team and ensure that applications pass all the test use cases to meet system requirements
7.
Drive configuration tests of application products (releases, product changes, service packs and critical fixes prior to distribution) for launch into the client environment
8.
Manage the investigation of and seek solutions for complex problems which classify for 2nd level technical support for databases and ensure swift resolution
9.
Liaise with external vendors on maintenance and technical support activities, ensuring they are carried out in accordance with the organization's requirements
10.
Conduct periodic audits on applications and databases within the organization's environment, preparing reports on the functioning and potential risks/gaps
11.
Define performance goals at the start of the year in discussion with the reporting manager and ensure that the goals are monitored and achieved during the year
12.
Take ownership of the own learning agenda by identifying development needs and address these gaps with an individual development plan
13.
Keep abreast of relevant professional/industry developments, new techniques and current topics through continued education and professional networks
14.
Implement and monitor approved Department policies, procedures and controls so that all relevant procedural/legislative requirements are fulfilled while delivering quality, cost-effective services
15.
Ensure compliance with all relevant information security practices and standards to ensure data integrity and confidentiality
Senior Application Engineer
Technical Skills
Soft Skills
Training
Skills Pathway
INFRASTRUCTURE: Application
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Data Analytics
Cyber Security
ICT
Assistant
Application
Engineer
Senior Application
Engineer
Application
Leader
Application
Specialist
Senior Application
Leader
Application
Engineer
Senior Application Engineer
Role Description
Role Tasks
Training
•
Oracle EBS Platforms - Advanced
•
Oracle DB - Advanced
•
Oracle WebLogic - Advanced
•
SQL Server Administration - Advanced
•
Project Management - Advanced
•
Leadership skills - Intermediate (for managerial path)
Academic:
•
Bachelor’s degree in Computer Science
Experience:
•
4 – 7 years
Technical Skills:
Level
•
Business Continuity
•
Business Needs Analysis
•
Application Support
•
Infrastructure Deployment
•
Process Improvement & Optimization
•
Project Management
•
Service Level Management
•
Problem Management
•
Solution Architecture
3
3
3
3
3
3
3
3
3
Soft Skills:
•
Communication
•
Interpersonal Skills
•
Problem Solving
•
Service Orientation
•
Teamwork
2
2
3
3
2
Skills Pathway
INFRASTRUCTURE: Application
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Role Description:
Leads
the
design
and
implementation,
defines
the
technology
specifications,
develops
and
delivers
application
platforms
and
database
systems,
provides
technical
support,
services
requests,
and
implements
measures
to
ensure
continuity
of
systems within the organization's environment
Role Tasks:
1. Manage the development and implementation od the Section strategy in line with other relevant strategies to ensure the achievement of identified objectives
2. Continuously evolve the section’s operating model in compliance with relevant policies to optimize performance and resource utilization
3. Monitor the operational delivery on the application platforms strategies to support the organization’s applications
4. Ensure applications platforms and databases availability, security, reliability and optimum usability by minimizing risk factors and safeguarding investments
5. Control and monitor the deployment of different projects, solving complex problems and ensuring that the applications and databases quality is compliant with the organization standards
6. Lead the configuration tests of application products for launch into the client environment
7. Drive the investigation of and seek solutions for complex problems which classify for 3rd level technical support for databases
8. Recommend program improvements or corrections to the application development and quality assurance team
9. Lead the periodic audits on applications and databases within the organization's
environment, preparing reports on the functioning and potential risks/gaps
10. Anticipate and react to major technology changes to ensure the maintenance of the organization's leadership in the competitive landscape
11. Manage the financial performance of the Section against budgets to identify and capitalize on potential areas for cost reduction and performance improvement opportunities
12. Manage the activities and work of team members and evaluate their performance by providing formal and informal feedback, and nurture talent
13. Recommend improvements to the Section’s policies and direct the implementation of procedures and controls covering all areas of activity
14. Ensure the implementation of various information security practices and standards to ensure compliance with relevant policies and the protection of the organization's data and information in conjunction with the security function
15. Raise requisitions/RFQ/FRP
16. Service Business Continuity Management and leading Infrastructure activities
Data Analytics
Cyber Security
ICT
Assistant
Application
Engineer
Senior Application
Engineer
Application
Leader
Application
Specialist
Senior Application
Leader
Application
Engineer
Application Leader
Technical Skills
Soft Skills
Training
Skills Pathway
INFRASTRUCTURE: Application
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Data Analytics
Cyber Security
ICT
Assistant
Application
Engineer
Senior Application
Engineer
Application
Leader
Application
Specialist
Senior Application
Leader
Application
Engineer
Role Description
Role Tasks
Application Leader
Skills Pathway
INFRASTRUCTURE: Application
Technical Skills:
Level
•
Business Continuity
•
Service Level Management
•
Strategic Planning
•
Business Needs Analysis
•
Performance Management
•
Project Management
•
People Management
•
Budgeting
•
Procurement
•
Problem Management
2
2
2
2
2
2
2
2
2
2
Soft Skills:
•
Communication
•
Leadership
•
Developing People
•
Interpersonal Skills
•
Decision-making
3
2
2
3
2
Training
•
Strategic Planning
•
Business Needs Analysis
•
Project Management - Intermediate
•
Leadership skills - Advanced
•
Infrastructure Risk Management - Intermediate
•
IT Disaster Recovery Management - Intermediate
Academic:
•
Bachelor’s degree in Computer Science
Experience:
•
7 – 10 years
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Role Description:
Manages of application Section, including the developing the department strategy and ensures the continuous evolution of the operating model to deliver on the identified objectives; guides the development and implementation of the policies and
procedures in accordance with best practices and standards
Role Tasks:
1. Manage the development and implementation of Section’s strategy, polies and procedures in accordance with best practices and standards
2. Ensure applications and databases services availability, security, reliability and optimum usability by minimizing risk factors and safeguarding the organization's investments
3. Guide the configuration tests of application products (releases, product changes, service packs and critical fixes prior to distribution) for launch into the client environment
4. Ensure that appropriate action is taken to investigate and resolve issues raised through implementation
5. Ensure that vendor’s maintenance and technical support activities are carried out in accordance with organization's requirements and commissioned correctly
6. Recommends program improvements or corrections to the application development and quality assurance team to ensure glitch free software and application solution implementation
7. Manage partnerships with the IT department heads at the government departments and manage their involvement in the solution when it comes to technical set-ups and networks
8. Anticipate and react to major technology changes to ensure the maintenance of the organization's leadership in the competitive landscape
9. Facilitate training for users on the utilization of the applications based on its relevance to their scope of work
10. Oversee the continuous evolution and development of the Section’s operating model to optimize performance and resource utilization and ensure alignment with the corporate structure
11. Manage the Section’s budget, consolidate reporting section budgets, and ensure they align to the overall business targets and budget
12.Monitor financial performance versus budget to identify and capitalize on potential areas for cost reduction and performance improvement opportunities
13. Manage and evaluate team members performance by providing
continuous feedback on their assigned targets and provide development opportunities
14. Manage the talent pipeline in the Section through recruitment, effective utilization of development programs, mentoring programs, coaching, career planning and succession planning
15. Develop and oversee the implementation of the Section’s policies, procedures and controls so that all relevant procedural/legislative requirements are fulfilled
16. Manage the collaboration with the security function, and the business continuity function
Data Analytics
Cyber Security
ICT
Assistant
Application
Engineer
Senior Application
Engineer
Application
Leader
Application
Specialist
Senior Application
Leader
Application
Engineer
Senior Application Leader
Skills Pathway
INFRASTRUCTURE: Application
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Technical Skills
Soft Skills
Training
Data Analytics
Cyber Security
ICT
Assistant
Application
Engineer
Senior Application
Engineer
Application
Leader
Application
Specialist
Senior Application
Leader
Application
Engineer
Senior Application Leader
Skills Pathway
INFRASTRUCTURE: Application
Technical Skills:
Level
•
IT Strategy
•
Infrastructure Strategy
•
People Management
•
Performance Management
•
Stakeholder Management
3
2
3
3
3
Soft Skills:
•
Leadership
•
Developing People
•
Creative Thinking
3
3
3
Training
•
IT Strategy training.
•
Infrastructure strategy Training.
•
People development and Performance management training.
•
Creative thinking training.
•
Stakeholder management training.
Academic:
•
Bachelor’s degree in Computer Science
Experience:
•
10 – 14 years
Role Description
Role Tasks
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Data Analytics
Cyber Security
ICT
Assistant
Application
Engineer
Senior Application
Engineer
Application
Leader
Application
Specialist
Senior Application
Leader
Application
Engineer
Role Description:
Conducts
feasibility
studies,
design
preparation
and
analysis
of
the
technical
aspects
of
service
delivery
including
identifying
project
related
risks
and
devise
contingency
plan
for
smooth
deployment
of
the
organization's
applications
services.
Quickly adapts new technologies and modernization of workplace applications of the organization and associated entities.
Role Tasks:
1.
Conduct the product evaluations, feasibility studies, solution architecture, design preparation and analysis of the technical aspects of the organization's applications services
2.
Drive the modernization of workplace applications for the organization
3.
Anticipate and react to major technology changes to ensure the maintenance of the organization's leadership in the competitive landscape
4.
Participate in the development and implementation of the Section’s policies and procedures in accordance with best practices and standards
5.
Develop a digital system section roadmap to ensure that current services can continue to evolve into the next generation and ensure scalable solutions for organization-wide deployment
6.
Lead the delivery / implementation of high-quality engagements around digital infrastructure areas, technologies, services, and products in diverse environments
7.
Design and develop integrated solutions understanding the relevant application development, infrastructure, and operation implications for business needs
8.
Develop and maintain digital infrastructure standards, policies and procedures in accordance with international best practices and standards
9.
Proactively identify opportunities to improve the service level, processes, and skillset of digital infrastructure
Application Specialist
Technical Skills
Soft Skills
Training
Skills Pathway
INFRASTRUCTURE: Application
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Data Analytics
Cyber Security
ICT
Assistant
Application
Engineer
Senior Application
Engineer
Application
Leader
Application
Specialist
Senior Application
Leader
Application
Engineer
Application Specialist
Role Description
Role Tasks
Training
•
Strategic Planning
•
Financial Management
•
Solution architecture
•
KPI & performance Management
•
Communication Skills.
Academic:
•
Bachelor’s degree in Computer Science
Experience:
•
7 – 10 years
Technical Skills:
Level
•
Business Risk Management
•
Infrastructure Strategy
•
Risk Management
•
Enterprise Architecture
•
Infrastructure Design
•
Security Architecture
•
Solution Architecture
•
System Integration
•
Business Continuity
•
Vendor Management
2
3
2
3
3
2
3
3
3
3
Soft Skills:
•
Communication
•
Decision Making
•
Creative Thinking
•
Problem solving
2
2
3
3
Skills Pathway
INFRASTRUCTURE: Application
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
INFRASTRUCTURE: System Management
WORK ROLES AND CAREER SKILLS PROGRESSION
Assistant System
Engineer
Senior System
Engineer
System
Leader
System
Specialist
Senior
System
Leader
System
Engineer
Main Page
INFRASTRUCTURE
ICT
Data Analytics
Cyber Security
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Data Analytics
Cyber Security
ICT
Assistant
System
Engineer
Senior System
Engineer
System
Leader
System
Specialist
Senior
System
Leader
System
Engineer
Assistant System Engineer
Skills Pathway
INFRASTRUCTURE: System
Management
Technical Skills:
Level
•
Infrastructure Administration & Support
•
Asset Management
•
Project Management
2
2
2
Soft Skills:
•
Communication
•
Interpersonal Skills
•
Problem Solving
•
Service Orientation
•
Teamwork
2
2
2
2
2
Academic:
•
Higher Diploma/ Bachelor’s Degree in Computer Science/ Engineering or equivalent field
Experience:
•
0 – 2 years
Role Description:
Supports
IT
operations
solutions
and
services
according
to
industry
and
organizational
best
practices
standards,
service
requirements, and key performance indicators (KPIs)
Role Tasks:
1.
Monitor all system alerts
2.
Administer efficient work of servers and system
3.
Assist in the efficient application of various window patches and security controls
4.
Manage and monitor systems
5.
Install and configure various application on window operating systems
6.
Manage and administrator cloud environment
7.
Resolve system related tickets assigned and provide appropriate resolution for same
8.
Coordinate with management and evaluate conduct capacity for system
9.
Collaborate with networking section and install, test necessary hardware or systems
10.
Supervise system software processor and prepare upgrade strategies for storage
11.
Assist analyzing system for failure
Training
•
Project Management for Beginners
•
Fundamentals of Project Planning and Management
•
Linux Administration
•
Windows Administration
•
Cloud Administration and infrastructure management
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Data Analytics
Cyber Security
ICT
Assistant System
Engineer
Senior System
Engineer
System
Leader
System
Specialist
Senior
System
Leader
System
Engineer
System Engineer
Skills Pathway
INFRASTRUCTURE: System
Management
Technical Skills:
Level
•
Asset Management
•
Availability Management
•
Infrastructure Administration & Support
•
Project Management
•
Solution Design & Implementation
2
2
2
2
1
Soft Skills:
•
Communication
•
Presentation
•
Interpersonal Skills
•
Teamwork
•
Problem Solving
3
3
2
3
2
Academic:
•
Higher Diploma/ Bachelor’s Degree in Computer Science/ Engineering or equivalent field
Experience:
•
2 – 4 years
Role Description:
Acts
as
second-
or
third-line
support
for
incidents,
problems
and
changes
to
solutions
and
services,
as
well
as
implementing
new solutions
Role Tasks:
1.
Provide
specialist
technical
support
and
assistance
to
projects
ensuring
delivery
of
non-functional
requirements
and
continual service improvement
2.
Take
responsibility
for
preparations
and
support
of
IT
operations
solutions
and
services
-
physical
or
virtual
-
according
to
industry
and
organizational
best
practices
standards,
service
requirements
and
key
performance
Indicators
(KPIs)
throughout
the product life cycle
3. Coach and mentor junior team members
4. Assist in the provisioning of first-class services and consistent levels of capability as required by the organization
Training
•
Project Planning and Management
•
System Administration and IT Infrastructure Services
•
Advanced Windows Administration
•
Advanced Linux Administration
•
Advanced Cloud Administration and Infrastructure Management
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Data Analytics
Cyber Security
ICT
Assistant System
Engineer
Senior System
Engineer
System
Leader
System
Specialist
Senior
System
Leader
System
Engineer
Senior System Engineer
Skills Pathway
INFRASTRUCTURE: System
Management
Technical Skills:
Level
•
Asset Management
•
Availability Management
•
Procurement
•
Infrastructure Administration & Support
•
Project Management
•
Strategic Planning
3
3
3
3
2
2
Soft Skills:
•
Communication
•
Presentation
•
Interpersonal Skills
•
Teamwork
•
Problem Solving
3
3
2
3
3
Academic:
•
Bachelor’s Degree in Computer Science/ Engineering or equivalent field
Experience:
•
4 – 7 years
Role Description:
Leads
systems
management
and
data
center
operations
and
specialist
teams
in
monitoring,
operating
and
supporting
technical solutions
Role Tasks:
1.
Develop the strategic and tactical roadmaps for technologies and services.
2.
Making
sure
the
services
are
future-proofed
and
the
organization
derives
maximum
value
from
investment
in
technologies.
3.
Own
the
operational
relationships
with
suppliers
making
sure
services
and
products
are
aligned
to
industry
best
practice
and regulatory and contractual requirements
Training
•
Project Management Professional Certification
•
Management and Leadership
•
Managing Quality and Improvements
•
For OS Admin: Certified Linux/Windows Administrator
•
For Cloud Admin: Certified Cloud Admin
•
Leading People and Teams
•
Training for specialized solutions
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Data Analytics
Cyber Security
ICT
Assistant System
Engineer
Senior System
Engineer
System
Leader
System
Specialist
Senior
System
Leader
System
Engineer
System Leader
Skills Pathway
INFRASTRUCTURE: System
Management
Technical Skills:
Level
•
Budgeting
•
Contract Management
•
Asset Management
•
Project Management
•
Customer Service Management
•
Report Writing
•
Service Level Management
•
Procurement
•
People Management
3
3
3
3
3
3
3
3
2
Soft Skills:
•
Leadership
•
Decision Making
•
Communication
•
Interpersonal Skills
•
Test Planning
3
3
3
3
2
Academic:
•
Bachelor’s Degree in Computer Science/ Engineering or equivalent field
Experience:
•
7 - 10 Years
Role Description:
The management of Systems Team and all operations related to it.
Role Tasks:
1.
Management of Systems Team
2.
Management of allocating resources to tasks.
3.
Evaluation on new technologies and Apps
4.
Vendor Negotiations
5.
Manage the budget expenditure and allocation across projects
6.
Monitor and Track the team achievements and KPIs.
7.
Evaluate and qualify key infrastructure partners, vendors and technology providers.
Training
•
Project Management Professional Certification
•
Management and Leadership
•
Managing Quality and Improvements
•
Leading People and Teams
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Data Analytics
Cyber Security
ICT
Assistant System
Engineer
Senior System
Engineer
System
Leader
System
Specialist
Senior
System
Leader
System
Engineer
Senior System Leader
Skills Pathway
INFRASTRUCTURE: System
Management
Role Description:
Manages
the
Section,
including
the
developing
the
department
strategy
and
ensuring
the
continuous
evolution
of
the
operating
model
to
deliver
on
the
departmental
objectives;
guides
the
development
and
implementation
of
the
policies
and procedures in accordance with best practices and standards
Role Tasks:
1. Manage the development and implementation of the Section’s strategy, policies and procedures, and ensure alignment with the organization’s approach and goals
2. Guide and oversee the deployment of different projects, solving complex problems and ensuring that the application quality is compliant with the organization standards
3. Ensure that appropriate action is taken to investigate and resolve issues raised through implementation
4. Ensure that vendor’s maintenance and technical support activities are carried out in accordance with the organization's requirements and commissioned correctly
5. Recommend programme improvements or corrections to the application development and quality assurance team to ensure glitch free software and application solution implementation
6. Ensure the team provides timely resolution of issues and maintains core business applications at an effective and reliable level through appropriate support services
7. Manage partnerships with the IT department heads at the government departments and manage their involvement in the solution when it comes to technical set-ups and networks
8. Anticipate and react to major technology changes to ensure the maintenance of the organization's leadership in the competitive landscape
9. Oversee the continuous evolution and development of the Section’s operating model to optimize performance and resource utilization
10. Manage financial performance of the Section
11. Lead and guide internal project
teams in the planning, organizing, management and control of various projects in order to optimize efficiency, ensuring
that the project cycle is completed
12. Manage and evaluate team members performance by providing
continuous feedback on their assigned targets and provide development opportunities to maximize potential and engagement
13. Manage the talent pipeline in the Section through recruitment, effective utilization of development programs, mentoring programs, coaching, career planning and succession planning
14. Report to the C-Suite on relevant issues
15. Develop and oversee the implementation of the Section’s policies, procedures and controls so that all relevant procedural/legislative requirements are fulfilled while delivering quality, cost-effective services
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Data Analytics
Cyber Security
ICT
Assistant System
Engineer
Senior System
Engineer
System
Leader
System
Specialist
Senior
System
Leader
System
Engineer
Skills Pathway
INFRASTRUCTURE: System
Management
Technical Skills:
Level
•
Budgeting
•
Contract Management
•
Asset Management
•
Project Management
•
Customer Service Management
•
Service Level Management
•
Procurement
•
People Management
•
Performance Management
•
Vendor Management
3
3
3
3
3
3
3
3
3
3
Soft Skills:
•
Leadership
•
Decision-making
•
Communication
•
Interpersonal Skills
3
3
3
3
Academic:
•
Bachelor’s Degree in Computer Science
Experience:
•
10 - 14 years
Training
•
Strategic Planning
•
Management and Leadership
•
KPI & performance Management
•
Solution Architecture
•
Operational Efficiency
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Senior System Leader
Data Analytics
Cyber Security
ICT
Assistant
System
Engineer
Senior System
Engineer
System
Leader
System
Specialist
Senior
System
Leader
System
Engineer
Systems Specialist
Skills Pathway
INFRASTRUCTURE: System
Management
Technical Skills:
Level
•
Report Writing
•
Project Management
•
Procurement
•
Cloud Computing
•
Infrastructure Administration & Support
•
Vendor Management
•
Strategic Planning
3
3
3
3
3
3
3
Soft Skills:
•
Interpersonal Skills
•
Problem Solving
•
Test Planning
•
Decision-making
3
3
3
3
Academic:
•
Bachelor’s degree in Computer Science /Engineering / Information Technology or equivalent,
•
Strategic Planning experience
Experience:
•
7 – 10 years
Role Description:
Designs and builds digital infrastructure capabilities, including roadmaps, strategy, service delivery, and solutions architecture
Role Tasks:
1.
Develop a roadmap for the Section to ensure that current services can continue to evolve into the next generation
2.
Participate in solution architecture in the areas of hosting infrastructure
3.
Lead
the
delivery
and
implementation
of
high-quality
engagements
around
digital
infrastructure
areas,
technologies,
services, and products in diverse environments
4.
Design
and
develop
integrated
solutions
understanding
the
relevant
application
development,
infrastructure,
and
operation implications for business needs
5.
Develop
and
maintain
digital
infrastructure
standards,
policies
and
procedures
in
accordance
with
international
best
practices and standards
6.
Proactively Identify opportunities to improve the service level, processes, and skillset of digital infrastructure
Training
•
Strategic Planning
•
Financial Management
•
Solution architecture
•
KPI & performance Management
•
Communication Skills.
•
Specialized solution training
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
INFRASTRUCTURE: Network
WORK ROLES AND CAREER SKILLS PROGRESSION
Assistant Network
Engineer
Senior Network
Engineer
Network
Leader
Network
Specialist
Senior Network
Leader
Network
Engineer
Main Page
INFRASTRUCTURE
ICT
Data Analytics
Cyber Security
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Data Analytics
Cyber Security
ICT
Assistant
Network
Engineer
Senior Network
Engineer
Network
Leader
Network
Specialist
Senior Network Leader
Network
Engineer
Skills Pathway
INFRASTRUCTURE: Network
Assistant Network Engineer
Technical Skills:
Level
•
Network Administration & Maintenance
•
Change Management
•
Asset Management
•
Problem Management
•
Performance Management
•
Disaster Recovery Management
2
2
2
1
1
1
Soft Skills:
•
Problem Solving
•
Service Orientation
•
Interpersonal Skills
•
Communication
•
Teamwork
2
1
1
2
2
Academic:
•
Higher Diploma / Bachelor in computer Science or equivalent field
Experience:
•
0 – 2 years
Role Description:
Configures
and
administers
networks;
support
network
operations;
creates
and
maintains
documentation;
performs
routine
tasks
according
to
process
documentation
and
checklists;
monitors
infrastructure
and
applications
services;
alerts
and
takes
appropriate action
Role Tasks:
1.
Update network design and documentation
2.
Participate in technical design reviews
3.
Provide suggestions on LAN/WAN/Internet, wireless, remote VPN and unified communication
4.
Assist in capacity planning
5.
Monitor network activity and log technical issues
6.
Review bandwidth requirements and system inter-dependencies
7.
Conduct regular maintenance, patch, upgrades to the network
8.
Perform routine backups and assist in DR procedure developments
9.
Configure network access and controls
10.
Document network incidents and resolution methods
11.
Troubleshoot, diagnose and resolve network issues
Training
•
Routing/Switching/Firewall Fundamentals
•
Application delivery Fundamentals
•
Collaboration Intermediate
•
Wireless Administration Intermediate
•
ITIL 4.0
•
Project Management Fundamentals
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Data Analytics
Cyber Security
ICT
Assistant
Network
Engineer
Senior Network
Engineer
Network
Leader
Network
Specialist
Senior Network Leader
Network
Engineer
Skills Pathway
INFRASTRUCTURE: Network
Network Engineer
Technical Skills:
Level
•
Business Needs Analysis
•
Network Administration & Maintenance
•
Change Management
•
Disaster Recovery Management
•
Asset Management
•
Performance Management
•
Problem Management
•
Project Management
•
Strategy Planning
1
2
2
2
2
1
2
2
1
Soft Skills:
•
Communication
•
Presentation
•
Interpersonal Skills
•
Teamwork
•
Problem Solving
3
3
2
3
2
Academic:
•
Bachelor’s degree in Computer Science Engineering/ Information Technology or equivalent field
Experience:
•
2 – 4 years
Role Description:
Provides
technical
support
and
assistance
to
projects;
is
responsible
for
preparations
and
support
of
IT
operations
solutions
and
services;
follows
industry
and
organizational
best
practices
standards
and
service
requirements;
coaches
and
mentors
junior team members and assists in the provision of first-class services
Role Tasks:
1.
Maintain secure configuration and accurate information, controlling IT assets in one or more significant areas
2.
Manage service components to ensure they meet business needs and performance targets
3.
Analyze and assess impact and develop and document change requests
4.
Identify process optimization opportunities with guidance and contribute to the implementation of proposed solutions
5.
Diagnose and prioritize incidents, investigating their causes and finding resolutions
6.
Initiate
and
monitor
actions
to
investigate
patterns
and
trends
to
resolve
problems,
including
consulting
specialists
where
required
7.
Use management system software and tools
8.
Understand core technical concepts related to the role and can apply them with guidance
Training
•
Routing/Switching/Firewall Administration - Intermediate
•
Wireless Administration Intermediate
•
Application delivery Administration - Intermediate
•
ITIL 4.0
•
Soft Skill Development training
•
Project Management
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Data Analytics
Cyber Security
ICT
Assistant Network
Engineer
Senior Network
Engineer
Network
Leader
Network
Specialist
Senior Network Leader
Network
Engineer
Skills Pathway
INFRASTRUCTURE: Network
Senior Network Engineer
Technical Skills:
Level
•
Audit & Compliance
•
Budgeting
•
Business Needs Analysis
•
Network Administration & Maintenance
•
Change Management
•
Infrastructure Design
•
Infrastructure Deployment
•
Disaster Recovery Management
•
Asset Management
•
Project Management
•
Procurement
2
2
2
3
2
2
2
3
3
2
3
Soft Skills:
•
Problem Solving
•
Service Orientation
•
Teamwork
•
Decision-making
•
Interpersonal Skills
3
2
2
3
2
Academic:
•
Bachelor’s degree in Computer Science Engineering/ Information Technology or equivalent.
Experience:
•
4 – 7 years
Role Description:
Provides
infrastructure
planning,
design,
operations
and
maintenance;
leads
technical
infrastructure
performance
analysis;
certifies
improvement
recommendations;
recommends
for
new
solutions
and
current
capacity
increases;
conducts
BCP
for
different
services;
supports
the
team
in
resolving
incidents;
supports
in
different
audits
like
PCI,
ISO,
ISMS,
QMS
etc.;
participates in capacity planning report evaluation
Role Tasks:
1.
Manage service components to ensure they meet business needs and performance targets
2.
Handle high impact complex changes
3.
Ensure policies, procedures and processes are applied
4.
Ensure baseline configuration for all technologies are updated
5.
Identify process optimization opportunities with guidance and contribute to implementation of proposed solution
6.
Lead investigation and resolution of incidents
7.
Take accountability of issues that occur and be proactive in searching for potential problems
8.
Draft process and procedures and documentations
9.
Initiate
and
monitor
actions
to
investigate
patterns
and
trends
to
resolve
problems,
including
consulting
specialists
where
required
10.
Understand core technical concepts related to the role and can apply them with guidance
11.
Provide support for new projects and new procurements for the team
12.
Prepare RFPs for procurements
Training
•
Advanced Routing/Switching/Firewall Administrator
•
Advanced Wireless / Communication
•
Advanced Application delivery Administration
•
ITIL 4.0
•
Soft Skill Development training
•
Time Management Training
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Data Analytics
Cyber Security
ICT
Assistant Network
Engineer
Senior Network
Engineer
Network
Leader
Network
Specialist
Senior Network Leader
Network
Engineer
Skills Pathway
INFRASTRUCTURE: Network
Network Leader
Technical Skills:
Level
•
Budgeting
•
Asset Management
•
Project Management
•
People Management
•
Performance Management
•
Service Level Management
•
Procurement
•
Vendor Management
•
Strategy Planning
3
3
3
3
3
2
3
3
3
Soft Skills:
•
Leadership
•
Communication
•
Decision Making
•
Interpersonal Skills
3
3
3
3
Academic:
•
Bachelor’s degree in Computer Science Engineering/ Information Technology or equivalent
Experience:
•
7 – 10
years
Role Description:
Takes
responsibility
for
incident
resolution
and
business
continuity
plans;
sets
goals
and
priorities,
allocates
accountability
for
team
members,
manages
team
career
development,
and
advises
the
organization
on
technology
related
issues;
engages
in
medium term planning
Role Tasks:
1.
Formulate a strategy for SLA’s and improvements
2.
Manage and optimize network operations and support performance
3.
Oversee incident resolutions and business continuity plans
4.
Manage the Section, and related issues
5.
Be familiar with enterprise architecture, management apps, and monitoring tools
6.
Possess end to end knowledge on the environment and ensure SLAs are met
7.
Align the team behind strategic business priorities and strive for continuous improvements at all levels
Training
•
Leadership training
•
Communication Skills
•
KPI & People Management
•
ITIL 4.0
•
Project Management Professional Certification
•
Managing Quality and Improvements
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Data Analytics
Cyber Security
ICT
Assistant Network
Engineer
Senior Network
Engineer
Network
Leader
Network
Specialist
Senior Network Leader
Network
Engineer
Skills Pathway
INFRASTRUCTURE: Network
Senior Network Leader
Technical Skills:
Level
•
Budgeting
•
Contract Management
•
Asset Management
•
Project Management
•
Customer Service Management
•
Report Writing
•
Service Level Management
•
Procurement
•
People Management
•
Performance Management
3
3
3
3
3
3
3
3
3
3
Soft Skills:
•
Leadership
•
Decision Making
•
Communication
•
Interpersonal Skills
3
3
3
3
Academic:
•
Bachelor’s degree in Computer Science
Experience:
•
10 – 14 years
Role Description:
Manages
the
network
for
the
organization,
including
developing
the
Section
strategy;
ensures
the
continuous
evolution
of
the
operating
model
to
deliver
on
the
identified
objectives;
guides
the
development
and
implementation
of
policies
and
procedures
in accordance with best practices and standards
Role Tasks:
1.
Develop
strategies
to
ensure
that
the
current
network
management,
systems
management,
NOC,
and
technical
support
can continue to evolve into the next generation
2.
Ensure scalable solutions for enterprise-wide deployment
3.
Guide
the
development
and
implementation
of
network
operations
policies
and
procedures
in
accordance
with
best
practices and standards
4.
Ensure
network
availability,
security,
reliability
and
optimum
usability
by
minimizing
risk
factors
and
safeguarding
the
organization's investments
5.
Guide
and
oversee
the
deployment
of
different
projects,
solve
complex
problems,
and
ensure
that
the
network
quality
is
compliant with the organization’s standards
6.
Ensure that test procedures are carried out to ensure high availability and resiliency of the network
Training
•
Strategic Planning
•
Management and Leadership
•
KPI & performance Management
•
Solution Architecture
•
Operational Efficiency
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Data Analytics
Cyber Security
ICT
Assistant Network
Engineer
Senior Network
Engineer
Network
Leader
Network
Specialist
Senior Network Leader
Network
Engineer
Skills Pathway
INFRASTRUCTURE: Network
Network Specialist
Technical Skills:
Level
•
Audit & Compliance
•
Budgeting
•
Infrastructure Design
•
Infrastructure Deployment
•
Availability Management
•
Problem Management
•
Project Management
•
Procurement
•
Vendor Management
•
Data Centre Management
3
3
3
3
3
3
3
3
3
3
Soft Skills:
•
Communication
•
Interpersonal Skills
•
Decision Making
•
Teamwork
•
Problem Solving
3
3
3
3
3
Academic:
•
Bachelor’s degree in Computer Science Engineering/ Information Technology or equivalent.
Experience:
•
7 – 10 years
Role Description:
Advises
on
infrastructure
planning,
operations
and
maintenance;
leads
technical
infrastructure
performance
analysis
to
fix
any
problems
or
risks;
certifies
improvement
recommendations;
recommends
new
solutions
and
current
capacity
increases;
engages in IT BC and DR process and planning; supports the team in operational issues resolution
Role Tasks:
1.
Oversee network infrastructure
2.
Design new network requirements
3.
Maintain network infrastructure performance
4.
Oversee SLAs and service improvements
5.
Oversee capacity planning report
6.
Plan and advice for new projects and procurement
7.
Manage configuration items, related information, service compliance, and risks
8.
Ensure
the
correct
implementation
of
standards
and
procedures,
identifying
capacity
issues,
stipulating
the
required
changes
9.
Initiate remedial actions
10.
Participate in high-impact, complex change requests
11.
Provide
expertise
in
the
use
of
networking
systems
and
devices,
firewalls,
wireless,
unified
communication,
and
network
routing protocols
12.
Lead in organization audit and certifications
13.
Be aware of the financials involved for the section
Training
•
Strategic Management
•
Financial Management
•
Solution Architecture
•
KPI & performance Management
•
Communication Skills.
•
Specialized solution training
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Project Management
Project Management Roles and Career Path
Home Page
Data Analytics – Cyber Security - ICT
Assistant Project Management
Professional
ICT
Data Analytics
Cyber Security
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Project Management Leader
Senior Project Management
Professional
Project Management Professional
Data Analytics
Cyber Security
ICT
Technical Skills:
Level
•
Agile Coaching
•
Project Management
•
Performance Management
•
Change Management
•
Process Improvement and Optimization
•
Stakeholder Management
1
2
1
1
1
1
Soft Skills:
•
Interpersonal skills
•
Teamwork
•
Critical thinking
•
Lifelong learning
1
1
1
1
Academic:
•
-Bachelor degree
Experience:
•
0 – 2 years
Role Description:
Defines,
documents
and
executes
small
projects
or
sub-projects;
works
alone
or
with
a
small
team,
actively
participating
in
all
phases of the project; applies appropriate project management methods and tools
Role Tasks:
1. Manage small projects or sub-projects
2. Participate in different project phases, supporting the execution and documentation of projects
3. Agree project approaches with stakeholders (in the area of responsibility)
4. Prepare realistic project plans for small projects or sub-projects
5. Track activities against the project schedule
6. Monitor costs, times, quality and resources used
7. React to any problems in project execution
Training
•
Project Management
•
Product management
•
Agile project management
Assistant Project Management Professional
Skills Pathway
GOVERNANCE
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Assistant Project
Management
Professional
Project
Management
Leader
Senior Project
Management
Professional
Project Management
Professional
Data Analytics
Cyber Security
ICT
Technical Skills:
Level
•
Agile Coaching
•
Project Management
•
Performance Management
•
Change Management
•
Process Improvement and Optimization
•
Business Environment Analysis
•
Manpower Planning
•
Stakeholder Management
2
2
2
2
1
1
2
2
Soft Skills:
•
Interpersonal Skills
•
Teamwork
•
Critical Thinking
•
Decision-making
•
Lifelong Learning
2
2
2
2
2
Academic:
•
Bachelor degree
Experience:
•
2 – 4
years
Role Description:
Takes full responsibility for the definition, approach, facilitation and satisfactory completion of medium-scale projects
Role Tasks:
1. Provide effective leadership to the project team
2. Adopt appropriate project management methods and tools
3. Manage the change control process and assesses and manages risks
4. Ensure that realistic project plans are maintained and deliver regular and accurate communication to stakeholders
5. Ensure project and product quality reviews occur on schedule and according to procedure
6.
Ensure
that
project
deliverables
are
completed
within
agreed
cost,
timescale
and
resource
budgets,
and
are
formally
accepted, by appropriate stakeholders
7. Monitor costs, times, quality and resources used and act when performance deviates from agreed tolerances
Training
•
Project Management
•
Product management
•
Agile project management
Project Management Professional
Skills Pathway
GOVERNANCE
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Assistant Project
Management
Professional
Project Management
Professional
Senior Project
Management
Professional
Project
Management
Leader
Data Analytics
Cyber Security
ICT
Technical Skills:
Level
•
Agile Coaching
•
Project Management
•
Performance Management
•
Change Management
•
Process Improvement and Optimization
•
Budgeting
•
Business Environment Analysis
•
Manpower Planning
•
Stakeholder Management
3
3
3
2
2
2
2
2
3
Soft Skills:
•
Interpersonal Skills
•
Teamwork
•
Critical Thinking
•
Decision-making
•
Lifelong Learning
3
3
3
3
3
Academic:
•
Bachelor degree
Experience:
•
4 – 7 years
Role Description:
Takes full responsibility for the definition, documentation and successful completion of complex projects
Role Tasks:
1. Adopt and adapt project management methods and tools
2.
Ensure
that
effective
project
monitoring
and
control
processes,
change
control,
risk
management
and
quality
processes
are
employed and maintained
3. Monitor and control resources, revenue and capital expenditures against the project budget
4. Manages the expectations of key project stakeholders
Training
•
Data Security and Privacy
•
Project Management
•
Product management
•
Design & Creative Thinking
•
Agile project management
•
Program management
Senior Project Management Professional
Skills Pathway
GOVERNANCE
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Assistant Project
Management
Professional
Project Management
Professional
Senior Project
Management
Professional
Project
Management
Leader
Data Analytics
Cyber Security
ICT
Role Description:
Sets organizational strategy governing the direction and conduct of project management, including selection and application of methodologies
Role Tasks:
1. Authorize the management of large-scale projects
2. Lead project planning, scheduling, controlling and reporting activities for strategic, high impact, high risk projects
3. Direct the risk management approach for projects and ensures that risks and issues are managed in line with policy
4. Monitor the success of the project management team, and adjust, as needed
Project Management Leader
Technical Skills
Soft Skills
Training
Skills Pathway
GOVERNANCE
Training
•
Data Security and Privacy
•
Project Management
•
Product management
•
Design & Creative Thinking
•
Agile project management
•
Program management
Technical Skills:
Level
•
Agile Coaching
•
Project Management
•
Performance Management
•
Change Management
•
Process Improvement and Optimization
•
Budgeting
•
Business Environment Analysis
•
Manpower Planning
•
Stakeholder Management
3
3
3
2
2
2
2
2
3
Soft Skills:
•
Interpersonal Skills
•
Teamwork
•
Critical Thinking
•
Decision-making
•
Lifelong Learning
3
3
3
3
3
Academic:
•
Bachelor degree, Master preferred
Experience:
•
7 – 10 years
Technical Support
Quality Assurance
Product Service
Software & Application
CX
Infrastructure Category
Project Management
Assistant Project
Management
Professional
Project Management
Professional
Senior Project
Management
Professional
Project
Management
Leader
Skills Descriptions
Skill Level 1
Assist the application of statistical methods , and the statistical analysis and
interpretation of data. Support the application of experimental designs, sampling
techniques, and analytical methods.
Skill Level 2
Adapt statistical methods in order to solve specific problems in many fields. Analyze
and interpret statistical data in order to identify significant differences in relationships
among sources of information. Apply sampling techniques or utilize complete
enumeration bases in order to determine and define groups to be surveyed.
Skill Level 3
Design research projects that apply valid scientific techniques and utilize information
obtained from baselines or historical data in order to structure uncompromised and
efficient analyses. Develop and test experimental designs, sampling techniques, and
analytical methods. Examine theories, such as those of probability and inference in
order to discover mathematical bases for new or improved methods of obtaining and
evaluating numerical data.
Statistics
Skill Description
Engage in the development of mathematical theory or apply statistical theory and methods to collect, organize,
interpret, and summarize numerical data to provide usable information. May specialize in different fields, such as
bio-statistics, agricultural statistics, business statistics, economic statistics, or other fields.
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Skills Descriptions
Skill Level 1
Supporting the application of mathematical or statistical models to analyze data in the
statistical or data science context applied. Applying data analysis in restricted areas
and well-defined problems. Bringing fresh ideas into the team.
Skill Level 2
Develop mathematical or statistical models to analyze data in the statistical or data
science context applied. Interpret data and report conclusions from their analyses to
support the statistical evaluations. Use data analysis to support and improve business
decisions.
Skill Level 3
Managing the use of mathematical or statistical models to analyze data in the statistical
or data science context applied. Identifying methods and strategies to enhance the
value that applied mathematics brings to the statistical and data science field.
Applied Mathematics
Skill Description
Applied mathematicians use mathematical theories and techniques, such as mathematical modeling, to solve
practical problems, in this case, related to statistics and data.
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Skills Descriptions
Skill Level 1
Using an approved visualization product to design and create data visuals, selecting
appropriate visualization techniques from the options available, and engaging with the
target user to prototype and refine specified visualizations.
Skill Level 2
Applying a variety of visualization techniques, operationalizing, and automating
activities for efficient and timely production of data visuals, contributing to exploration
and experimentation in data visualization, and presenting findings, as required.
Skill Level 3
Leading exploration of new approaches for data visualization, establishing the purpose
and parameters of data visualization, and providing overall control to ensure the
appropriate use of data visualization tools and techniques; formatting and
communicating results using textual, numeric, graphical, and other visualization
methods appropriate to the target audience.
Data Visualization
Skill Description
Condense and encapsulate data characteristics, making it easier to identify risks, analyze trends, and drive
effective decision-making, present findings and data insights in creative ways to facilitate the understanding of
data across a range of technical and non-technical audiences.
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Skills Descriptions
Skill Level 1
Design, code, verify, test, document, amend and refactor moderately complex
programs/scripts, and apply agreed standards and tools to achieve a well-engineered
result. Identify issues related to software development activities and propose practical
solutions to resolve issues.
Skill Level 2
Design, code, verify, test, document, amend and refactor complex programs/scripts
and integration software services, and contribute to the selection of the software
development methods, tools, and techniques. Apply agreed standards and tools to
achieve well-engineered outcomes and participate in reviews of own work and lead
reviews of colleagues' work.
Skill Level 3
Take technical responsibility across all stages and iterations of software development
and plan and drive software construction activities. Measure and monitor applications
of project/team standards for software construction, including software security and
contribute to the development of organisational policies, standards, and guidelines for
software development.
Software Development
Skill Description
Plan
and
design
software
components,
identify,
create
and
apply
software
development
standards
and
processes, and develop, amend, verify and document software components.
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Skills Descriptions
Skill Level 1
Applies given machine learning techniques to data, under the guidance of technical
leadership. Analyses and reports findings and remediates simple issues using
algorithms implemented in standard software frameworks and tools.
Skill Level 2
Applies existing machine learning techniques to new problems and datasets. Evaluates
the outcomes and performance of machine learning systems.
Identifies issues and recommends improvements to machine learning systems and the
data they use.
Skill Level 3
Given a well-described problem and dataset, assesses whether machine learning is
likely to provide an effective solution. Implements algorithms developed by others.
Advises on the effectiveness of specific techniques, based on project findings and
wider research. Contributes to the development, evaluation, monitoring and
deployment of machine learning systems. Understands and applies rules and
guidelines specific to the industry, and anticipates risks and other implications of
modelling.
Machine Learning (Neural Networks, Unsupervised Learning,
Supervised Learning, Natural Language Processing)
Skill Description
Evaluate trained models for their performance, robustness and bias; select and use metrics to examine
outcomes; diagnose and resolve issues before and after deployment; anticipate the organisational implications of
machine learning models regarding ethics, bias, privacy, and data protection.
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Skills Descriptions
Skill Level 1
Identifying underlying trends and patterns in business data using statistical and
computational techniques and tools.
Skill Level 2
Design, apply and evaluate algorithms, data modelling and data visualization to identify
underlying trends and pattern in the data to be analyzed.
Skill Level 3
Design and conduct data studies, which apply statistical and computational techniques
and tools, data modelling and data visualization, to support decision-making and to
provide business insights.
BI Tools
Skill Description
Using data analytics to generate business insights and intelligence through the use of statistical and
computational techniques and tools, algorithms, data modelling and data visualization.
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Skills Descriptions
Skill Level 1
Handle specific problems from diagnosis and prioritization to the identification and
implementation of solutions.
Skill Level 2
Introduce processes, guidelines, and technologies to facilitate the analysis and
management of problems throughout their lifecycle.
Skill Level 3
Establish problem analysis and management strategies, protocols, and mechanisms to
guide the prevention, resolution and minimization of problems and their effects.
Problem Analysis
Skill Description
Analyze and manage the lifecycle of problems to prevent problems from occurring, eliminate occurring problems
and minimize the impact of unavoidable problems.
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Skills Descriptions
Skill Level 1
Conduct research and analyze research results to enhance current statistical practices.
Provide insights and recommendations based on the analyzed research results.
Skill Level 2
Lead research and development activities to enhance current statistical practices in the
organization, provide support for junior researchers and implement the results of
research and development activities.
Skill Level 3
Design a research and development strategy for the organization, which ensures that
relevant research results are taken into account and transformed into new
developments, which enhance the current statistical practices. Lead the
implementation of the results of research and development activities.
Research
Skill Description
Conduct research and execute development in a statistics relevant discipline.
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Skills Descriptions
Skill Level 1
Implement data science approaches to map data sources, processes and
relationships, and transform and process multiple data streams.
Skill Level 2
Apply data science to transform business requirements into data structures and
processes to standardize data, verify data reliability and validity, and extract and
integrate data.
Skill Level 3
Lead the data science processes and approaches applied, and oversee the
implementation of these processes for the integration and management of data,
ensuring optimization of the organization's data pipeline.
Data Science
Skill Description
Apply data science to different problems, making use of data flows, as well as of the development of mechanisms
for maintenance, storage and retrieval of data based on their business requirements.
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Skills Descriptions
Skill Level 1
Contributes to the collection of evidence and conducts reviews of data quality.
Examines records for evidence that appropriate testing and other data quality control
activities have taken place. Assesses the integrity of data from multiple sources.
Enables the availability, integrity and searchability of information through the
application of formal data and metadata structures and protection measures.
Skill Level 2
Establishes data quality control and data management structures to support
consistency of information retrieval, combination, analysis, pattern recognition and
interpretation, throughout the organization. Plans effective data storage, sharing and
publishing within the organization. Independently validates external information from
multiple sources. Assesses issues that might prevent the organization from making
maximum use of its information assets. Provides expert advice and guidance to enable
the organization to get maximum value from its data assets.
Skill Level 3
Derives an overall strategy of quality data assurance that supports the business
requirements for statistical, BI, and data science and engineering processes. Develops
organizational policies, standards, and guidelines for data quality and data
management, aligned with ethical principles. Plans, establishes and manages
processes for regular and consistent access to data from multiple sources and for
independent validation of that data.
Quality Data Assurance
Skill Description
Quality data assurance provides confidence to internal and external stakeholders that the quality of data
processed will fulfill the business requirements. Quality data assurance relate to the application of quality
standards to data, based on associated services and business processes. This includes: managing data and
information in all its forms, developing plans, policies and practices related assessing data quality, and initiating
improvements, where needed.
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Skills Descriptions
Skill Level 1
Identify data requirements and support the design of data structures, incorporating
parameters, fields, and mechanisms for data management.
Skill Level 2
Design data structures and data flow diagrams and mechanisms to optimize the flow,
maintenance, storage, and retrieval of data.
Skill Level 3
Establish a strategy for the creation of large scale data models and structures and lead
the development and implementation of data structures, and related architectures,
software, and facilities.
Data Structures
Skill Description
Specify and create a data structure or a database model, including the setting of various parameters or fields that
can be modified to suit different structured and unstructured data requirements, based on communicated
business requirements.
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Skills Descriptions
Skill Level 1
Establish, modify or maintain simple data structures and associated components. Use
specific data modelling and design techniques under guidance.
Skill Level 2
Apply standard data modelling and design techniques based on a detailed
understanding of requirements. Establish, modify and maintain data structures and
associated components. Communicate the details of data structures and associated
components to others.
Skill Level 3
Investigate enterprise data requirements where there is some complexity and
ambiguity. Plan own data modelling and design activities, selecting appropriate
techniques and the correct level of detail for meeting assigned objectives. Provide
advice and guidance to others using the data structures and associated components.
Data Modelling (SQL, NoSQL, Spark, Hadoop)
Skill Description
Help your organisation to understand the data assets, developing software systems, and the relationships
between real-world entities, data engineering, integration and interoperability, data retrieval and master data
management.
Data models are used to communicate different levels of detail — conceptual, logical and physical
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Skills Descriptions
Skill Level 1
Interprets installation standards to meet project needs and produces database or data
warehouse component specifications. Develops appropriate physical database or data
warehouse design elements, within set policies, to meet data requirements.
Skill Level 2
Implements physical database designs to support transactional data requirements for
performance and availability. Develops and maintains specialist knowledge of
database and data warehouse concepts, design principles, architectures, software and
facilities. Implements data warehouse designs that support demands for business
intelligence and data analytics.
Skill Level 3
Provides specialized expertise in the design characteristics of database development
and database management systems. Provides expert guidance in the selection,
provision and use of database and data warehouse architectures, software and
facilities. Ensures that data warehouse design policy supports demands for business
intelligence and data analytics.
Database Development
Skill Description
Development of operational databases, development of on-premise or cloud-based databases, define physical or
virtual data warehouse structures required to support machine learning, business intelligence or data analytics
services, and design operational data stores to integrate data from multiple sources.
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Skills Descriptions
Skill Level 1
Produce requirements for systems and software life cycle working practices and
automation and prepare design options for the working environment of methods,
procedures, techniques, tools, and people. Select systems and software life cycle
working practices for software components and micro-services.
Skill Level 2
Collaborate with those responsible for ongoing systems and software life cycle
management to select, adopt and adapt working practices and support the deployment
of the working environment for systems and software life cycle working practices.
Skill Level 3
Obtain organizational commitment to strategies to deliver systems and software life
cycle working practices to achieve business objectives and work with others to
integrate organizational policies, standards and techniques across the full software and
systems life cycle. Develop and deploy the working environment supporting systems
and software life cycle practices for strategic, large and complex products and
services.
Architecture DevOps
Skill Description
Develop and operate software and systems products and services across the full life cycle, including reliable
engineering and development.
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Skills Descriptions
Skill Level 1
Provide support on the use of existing statistical research methods and tools, and
configure these methods within a known context. Create and update documentation of
the statistical methods and tools applied.
Skill Level 2
Provide advice and guidance to support the adoption of statistical research methods
and tools; tailor processes in line with agreed standards and evaluation of these
methods and tools, and review and improve usage and application of the methods and
tools.
Skill Level 3
Provide advice, guidance and expertise to promote adoption of statistical research
methods and tools and evaluate and select appropriate methods and tools in line with
agreed policies and standards. Contribute to organizational policies, standards, and
guidelines for statistical research methods and tools, and implementation of these
methods and tools at program, project and team levels. Manage reviews of the benefits
and value of statistical research methods and tools, and identify and recommend
improvements.
Statistical Research (Sampling Theory, Probability Theory, Regression,
Time Series)
Skill Description
Determine research goals and the methods by which the statistical research will be conducted; actively
participating in a community of researchers; supporting the organization's goals by the application of statistical
reasearch to solve problems.
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Skills Descriptions
Skill Level 1
Provide detailed and specific advice regarding the application of your specialism to the
organization's planning and operations. Actively maintain knowledge in one or more
identifiable specialisms. Where appropriate, collaborate with other specialists to ensure
advice given is appropriate to the organization's needs.
Skill Level 2
Provide definitive and expert advice in the specialist area. Actively maintain recognized
expert level knowledge in one or more identifiable specialisms.
Oversee the provision of specialist advice by others. Consolidate expertise from
multiple sources, including third-party experts, to provide coherent advice to further
organizational objectives. Support and promote the development and sharing of
specialist knowledge within the organization.
Skill Level 3
Provide organizational leadership and guidelines to promote the development and
exploitation of specialist knowledge in the organization. Maintain a network of
recognized experts (inside and/or outside the organization) who can deliver expert
advice in relevant areas. Provide input into professional development planning across
a significant part of the organization to further the development of relevant expertise.
Field of Specialization (economics, population, trade, sampling etc)
Skill Description
Select an approriate field of specialization and achieve expertise in this field of specialization.
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Skills Descriptions
Skill Level 1
Collect, use, and operate with personal data in accordance with the organization's
policies.
Skill Level 2
Develop the organizations' data security and privacy management program in
accordance with the given legal requirements.
Skill Level 3
Develop the data security and privacy management strategy for the organization, and
ensure effectiveness of the data security and privacy management program.
Data Security and Privacy Management
Skill Description
Ensure sufficient security of confidential and/or private information, which is stored or processed by the
organization.
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Skills Descriptions
Skill Level 1
Identifying underlying trends and patterns in business data using statistical and
computational techniques and tools.
Skill Level 2
Design, apply and evaluate algorithms, data modelling and data visualization to identify
underlying trends and pattern in the data to be analyzed.
Skill Level 3
Design and conduct data studies, which apply statistical and computational techniques
and tools, data modelling and data visualization, to support decision-making and to
provide business insights.
Data Analytics
Skill Description
Using data analytics to generate business insights and intelligence through the use of statistical and
computational techniques and tools, algorithms, data modelling and data visualization.
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Skills Descriptions
Skill Level 1
Assisting the audit team during the audits, taking notes, and providing general support;
preparation of audit documentation based on the inputs of the junior and senior
auditors.
Skill Level 2
Assisting in the development of audit plan, conducting audit activities as per audit plan
applying typical auditing techniques, identifying areas of potential non-compliances and
risks, assist in audit report writing.
Skill Level 3
Determining audit objectives and activities, developing the audit plans, leading the
audit activities during an audit, managing communication with the auditee, ensuring
compliance with organizational policies and industry standards, writing audit reports.
Audit & Compliance
Skill Description
Planning, defining, implementing, and managing the information security audit activities. This includes the
determination of audit objectives, development of audit plans, conducting the audits, audit report writing, and
communication of the results.
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Skills Descriptions
Skill Level 1
Developing and applying risk assessment techniques, identifying information security
vulnerabilities and threats, and support the implementation of identified information
security controls to manage the risks.
Skill Level 2
Leading the information security risk assessment, treatment, and management
activities, assess the success of the risk management activities and develop risk
management methodologies and strategies to continuously improve information
security.
Skill Level 3
Evaluating the efficiency of the information security risk assessment, treatment, and
management activities applied, initiating, and directing improvements, as required,
communicating risk management results to top management, and authorizing the risk
management activities.
Risk Management
Skill Description
Develop and apply risk assessment, treatment, and management techniques in line with ISR and international
standards to manage information security vulnerabilities and threats, understand their business impact, and
making the right risk management decisions to preserve confidentiality, integrity, and availability of all relevant
assets.
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Skills Descriptions
Skill Level 1
Applying and maintaining of identified security controls, based on the results of risk
assessments; contributing to the identification of vulnerabilities, threats, and risks.
Understanding the principles of confidentiality, integrity, and availability, and supporting
the efforts to maintain these to information systems.
Skill Level 2
Providing guidance on the application and operation of physical, procedural, and
technical security controls, and explaining their purpose; supporting information
security risk assessments and treatment and designing alternate solutions or controls
and ensures they mitigate identified risks.
Skill Level 3
Developing and communicating corporate information security policy, standards, and
guidelines, and driving adoption and adherence to them. Contributing to the
development of organizational strategies that address information security
requirements, identifying and monitoring environmental and market trends and
proactively assesses impact on business strategies, benefits, and risks.
Information Security
Skill Description
Maintain the confidentiality, integrity, and availability of information systems and ensure information systems
comply with legislation, regulation, and relevant standards, including selecting appropriate security controls,
applying suitable information security strategies, and maintaining security in new developments and projects.
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Skills Descriptions
Skill Level 1
Having a basic understanding of the ISR content, how to implement the requirements
and controls and/or assess its implementation; having a background in information
security and a sounder understanding of at least two of the ISR areas.
Skill Level 2
Good understanding of ISR requirements and controls, , how to implement the
requirements and controls and/or assess its implementation; having a good
understanding of the principles of information security and of at least six of the ISR
areas.
Skill Level 3
Understanding the ISR requirements and controls very well, as well as their
implementation and/or assessment; being able to contribute to further developments of
ISR content and educate others about its content.
Security Governance
Skill Description
Understand the requirements and controls stated in ISR, the difference between requirements and controls, how
to implement them, and how to assess that they have been implemented correctly.
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Skills Descriptions
Skill Level 1
Defining, documenting, and executing small projects or sub-projects, working alone or
a small team, applying appropriate project management methods and tools, identifying,
and managing project risks effectively.
Skill Level 2
Taking full responsibility for the definition, approach, facilitation, and satisfactory
completion of medium-scale projects by providing effective project team leadership,
adopting appropriate project management methods and tools, identifying, and
managing project risks effectively, and communication regularly to stakeholders.
Skill Level 3
Taking full responsibility for the definition, documentation, and successful completion of
large and/or complex projects by adopting and adapting project management methods
and tools, ensuring that effective project monitoring and control processes, change
control, risk management and quality processes are employed and maintained, and
managing the expectations of key project stakeholders.
Strategy Planning
Skill Description
Manage projects of different sizes and complexities by selecting techniques and models based on the project,
establish adequate project teams, communicating with stakeholders, applying project tracking, change, control,
project risk management, and all other typical project management skills.
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Skills Descriptions
Skill Level 1
Assist in the development of policies, procedures, and strategy to maintain information
security and compliance, and support the maintenance of compliance with them.
Skill Level 2
Develop policies, procedures, and strategy to maintain information security and
compliance, and ensure the maintenance of compliance with them.
Skill Level 3
Manage the development and implementation of information security policies,
procedures, and strategy, manage the process to audit compliance with them, and
monitor national and international standards to identify compliance requirements.
Development of Policies, Procedures and Strategy
Skill Description
Develop policies, procedures, and strategy to maintain the security, confidentiality, integrity, availability,
accountability of information systems, and to ensure their compliance with legislation, regulation, and relevant
standards.
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Skills Descriptions
Skill Level 1
Handle specific problems from diagnosis and prioritisation to the identification and
implementation of solutions.
Skill Level 2
Introduce processes, guidelines, and technologies to facilitate the analysis and
management of problems throughout their lifecycle.
Skill Level 3
Establish problem analysis and management strategies, protocols, and mechanisms to
guide the prevention, resolution and minimization of problems and their effects.
Problem Analysis
Skill Description
Analyze and manage the lifecycle of problems to prevent problems and incidents from occurring, eliminate
occurring incidents and minimize the impact of unavoidable incidents.
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Skills Descriptions
Skill Level 1
Developing and implementing the audit framework; managing and monitoring the audit,
and the audit team and its activities; coordinating the audits and reporting on internal
control effectiveness and audit effectiveness to the entity management.
Skill Level 2
Overall development, management, and oversight of implementation of the audit
framework, including audit methodologies and reports; overseeing the overall
effectiveness of audits and managing complex audit situations.
Skill Level 3
Developing and implementing the audit framework, manging the audits and reports on
an organizational level, reporting to senior management.
Audit Management
Skill Description
Overall development, management, and oversight of implementation of the audit framework, including audit
methodologies and reports; overseeing the overall effectiveness of audits and managing complex audit
situations.
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Skills Descriptions
Skill Level 1
Supporting cyber security risk assessments and applying and maintaining of identified
cyber security controls; contributing to the identification of cyber security vulnerabilities,
threats, and risks. Understanding the principles of cyber security and supporting the
efforts to maintain this.
Skill Level 2
Providing guidance on the application and operation of physical, procedural, and
technical cyber security controls, and explaining their purpose; carrying out cyber
security risk assessments and treatment and designing alternate solutions or controls
and ensures they mitigate identified cyber security risks.
Skill Level 3
Developing and communicating corporate cyber security policy, standards, and
guidelines, and driving adoption and adherence to them by applying cyber security
monitoring and analysis tools. Contributing to the development of organizational
strategies that address cyber security requirements, and proactively assesses impact
on business strategies, benefits, and risks
Cyber Security
Skill Description
Develop cyber risk assessment, treatment and management techniques and methods to ensure the
confidentiality, integrity, and availability of all systems in the cyber space. Applies a number of analytical and
scientific methods to manage the identified cyber risks using various cyber security monitoring and analysis tools.
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Skills Descriptions
Skill Level 1
Identifying underlying trends and patterns in business data using statistical and
computational techniques and tools.
Skill Level 2
Design, apply and evaluate algorithms, data modelling and data visualization to identify
underlying trends and pattern in the data to be analyzed.
Skill Level 3
Design and conduct data studies, which apply statistical and computational techniques
and tools, data modelling and data visualization, to support decision-making and to
provide business insights.
Data Analytics
Skill Description
Using data analytics to generate business insights and intelligence through the use of statistical and
computational techniques and tools, algorithms, data modelling and data visualization.
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Skills Descriptions
Skill Level 1
Design, code, verify, test, document, amend and refactors moderately complex
programs/scripts, and apply agreed standards and tools to achieve a well-engineered
result. Identify issues related to software development activities and propose practical
solutions to resolve issues.
Skill Level 2
Design, code, verify, test, document, amend and refactors complex programs/scripts
and integration software services, and contribute to the selection of the software
development methods, tools, and techniques. Apply agreed standards and tools to
achieve well-engineered outcomes and participate in reviews of own work and lead
reviews of colleagues' work.
Skill Level 3
Take technical responsibility across all stages and iterations of software development
and plan and drive software construction activities. Measure and monitor applications
of project/team standards for software construction, including software security and
contribute to the development of organisational policies, standards, and guidelines for
software development.
Programming
Skill Description
Plan and design software components, identify, create and apply software development and security standards
and processes, and develop, amend, verify and document software components.
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Skills Descriptions
Skill Level 1
Conduct research and analyze research results to enhance current security practices.
Provide insights and recommendations based on the analyzed research results.
Skill Level 2
Lead research and development activities to enhance current cyber security practices
in the organization, provide support for junior researchers and implement the results of
research and development activities.
Skill Level 3
Design a research and development strategy for the organization, which ensures that
relevant research results are taken into account and transformed into new
developments, which enhance the current cyber security practices. Lead the
implementation of the results of research and development activities.
Security Research and Development
Skill Description
Conduct research and execute development in a cyber security relevant discipline.
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Skills Descriptions
Skill Level 1
Develop plans to implement cloud solutions, implement cloud solutions and resolve
cloud integration issues.
Skill Level 2
Evaluate the suitability of cloud solutions against organizational requirements and
business needs.
Skill Level 3
Build actionable strategy plans and policies for the introduction and adoption of cloud
solutions across the organization.
Cloud Security
Skill Description
Implement cloud solutions to enhance business performance and security of IT systems.
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Skills Descriptions
Skill Level 1
Produce requirements for systems and software life cycle working practices and
automation and prepare design options for the working environment of methods,
procedures, techniques, tools, and people. Select systems and software life cycle
working practices for software components and micro-services.
Skill Level 2
Collaborate with those responsible for ongoing systems and software life cycle
management to select, adopt and adapt working practices and support the deployment
of the working environment for systems and software life cycle working practices.
Skill Level 3
Obtain organisational commitment to strategies to deliver systems and software life
cycle working practices to achieve business objectives and work with others to
integrate organisational policies, standards and techniques across the full software and
systems life cycle. Develop and deploy the working environment supporting systems
and software life cycle practices for strategic, large and complex products and
services.
DevOps
Skill Description
Develop and operate software and systems products and services across the full life cycle, including reliable
engineering and secure development.
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Skills Descriptions
Skill Level 1
Executing vulnerability scans and conducting exploitations of system vulnerabilities
following standard approaches for the design and execution of these activities.
Learning about attack techniques and analyses and reports on penetration testing
activities, results, issues, and risks.
Skill Level 2
Conducting appropriate penetration testing approaches of systems using standard
VAPT techniques to identify threats, vulnerabilities, and potential attack vectors,
including VAPTs on networks, web sites and web applications. Also, recording and
analyzing actions and results and providing reports on progress, anomalies, risks, and
issues associated with the overall project.
Skill Level 3
Design security testing plans and perform standard and advanced penetration testing
as well as intelligence analysis on cyber-attacks and incidents, including VAPTs on
mobile applications, cloud infrastructure, and wireless systems. In addition, automating
manual VAPT activities, writing exploits, building VAPT tools & frameworks, and finding
new techniques in VAPTs. Taking responsibility for the integrity of testing activities and
coordinating the execution of these activities. Providing authoritative advice and
guidance on all aspects of penetration testing.
Conducting VAPT
Skill Description
Conduct vulnerability assessment and penetration testing to reveal vulnerabilities or gaps in existing systems or
security mechanisms and evaluate the extent to which these vulnerabilities can be exploited; based on this, help
to protect data and systems, and mechanisms to ensure that security is maintained.
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Skills Descriptions
Skill Level 1
Managing the junior penetration testers, advise them on which VAPT methods to use,
how to assess the results of a VAPT exercise, how to write reports, and how to learn
more about VAPT.
Skill Level 2
Managing smaller VAPT teams of junior penetration testers and penetration testers,
advising on all the standard VAPT techniques and also some new techniques that can
be used, improving the report writing, and provide general VAPT advice.
Skill Level 3
Managing bigger VAPT teams or VAPT departments, applying the sound
understanding of standard and advanced VAPT techniques to advice the
team/department members on conducting VAPT, concluding results and writing
reports. Also managing red teams and specialist penetration testers, and their
involvement in the team.
VA/PT team management
Skill Description
Manage all VAPT activities within the organisation and assess and advise on the practicality of testing process
alternatives. Determine penetration testing policy and establish capability for continual improvement and
invention in VAPT and lead the implementation of new approaches.
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Skills Descriptions
Skill Level 1
Providing real-time incident and status reporting following agreed procedures to
identify, register, and categories incidents, identifying affected user groups and
systems, and gathering sufficient information to allow for incident resolution.
Skill Level 2
Ensuring that incidents are handled using the appropriate procedures, prioritizing, and
diagnosing incidents; investigating causes of incidents, escalating unresolved
incidents, facilitating recovery following resolution of incidents, and documenting and
closing resolved incidents.
Skill Level 3
Developing, maintaining, and testing incident management procedures in agreement
with service or system owners; investigating escalated, non-routine and high-impact
incidents and seeking resolution; facilitating recovery, following resolution of incidents,
ensuring that resolved incidents are properly documented and closed. Analyzing
causes of incidents and informing service/system owners to minimize probability of
recurrence and contributing to preventive solutions and incident response strategies.
Incident management
Skill Description
Detect and report information security and cyber security incidents, identify affected user groups and systems,
raise alarms, make announcements the relevant stakeholders, and effectively resolve the incidents.
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Skills Descriptions
Skill Level 1
Monitoring networks and systems for suspicious activities and threats, using
techniques such as data collection; analysing data from different sources to identify
attacks and anomalies, and using data from different defense tools.
Skill Level 2
Handling and validating incident escalations and conducting recommended proactive
response actions and predictive analysis of future threats; testing of implemented
security controls and applying hardening techniques, as needed.
Skill Level 3
Using SOC tools for continuous monitoring of the systems/networks to identify potential
malicious activities, performing log file analysis from a variety of sources, employing
approved defense-in-depth principles and practices, and performing real-time incident
handling.
General SOC capabilities
Skill Description
Monitor the security of the organization’s network and evaluates incidents that are identified by lower level SOC
analysts. Responsible for responding to incidents or urgent situations to mitigate immediate and potential threats,
applying the recovery and response approaches defined.
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Skills Descriptions
Skill Level 1
Detecting host- and network-based intrusions and carry out threat hunting exercises
across the network against any known points of entry or network weaknesses, and
hunting, tracking, and analyzing advanced persistent threats (APTs).
Skill Level 2
Using advanced threat intelligence techniques to identify cyber threats which may have
found their way into the network, and advanced SOC technologies to enhance
detection capabilities; disseminating threat intelligence and learnings to enhance
security operation centre detection capabilities on an ongoing basis; preserving
evidence integrity to ensure correct analysis of incidents.
Skill Level 3
Providing guidance to leadership on strategies and plans of action to eradicate threats;
developing cyber indicators to maintain awareness of the status of the highly dynamic
operating environment; conducting research, collect & analyze data and evaluate the
findings, and automating security tasks.
Advanced SOC capabilities
Skill Description
Monitor the security of the organization’s network by carrying out proactive threat identification exercises,
reviewing vulnerability assessment data, exploring ways to identify potential threats that may have found their
way inside the network, without detection, and recommends how to optimize security monitoring tools based on
threat hunting discoveries.
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Skills Descriptions
Skill Level 1
Using an approved visualization product to design and create data visuals, selecting
appropriate visualization techniques from the options available, and engaging with the
target user to prototype and refine specified visualizations.
Skill Level 2
Applying a variety of visualization techniques, operationalizing, and automating
activities for efficient and timely production of data visuals, contributing to exploration
and experimentation in data visualization, and presenting findings, as required.
Skill Level 3
Leading exploration of new approaches for data visualization, establishing the purpose
and parameters of data visualization, and providing overall control to ensure the
appropriate use of data visualization tools and techniques; formatting and
communicating results using textual, numeric, graphical, and other visualization
methods appropriate to the target audience.
Presentation and data visualization
Skill Description
Condense and encapsulate data characteristics, making it easier to identify risks, analyze trends, and drive
effective decision-making, present findings and data insights in creative ways to facilitate the understanding of
data across a range of technical and non-technical audiences.
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Skills Descriptions
Skill Level 1
Install, configure and test network security. Specify the technical configurations and
components required for the security of a small network or a network segment in a
more complex infrastructure.
Skill Level 2
Manage network security through a network. Design specific network components for
security using agreed architectures, design standards, patterns and methodology.
Skill Level 3
Design and implement wireless network security. Produce, or approve network
providers', network architectures, topologies and configuration databases for own area
of responsibility. Specify design parameters for network connectivity, capacity, speed,
interfacing, security and access, in line with business requirements.
Network Security
Skill Description
Design and configure network systems to ensure the security of network infrastructure through the use of
appropriate protection, detection, and response mechanisms.
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Skills Descriptions
Skill Level 1
Follow standard approaches to design and execute penetration testing activities, and
research and investigate attack techniques and recommend ways to defend against
them. Analyze and report on penetration testing activities, results, issues and risks.
Skill Level 2
Select appropriate testing approach using in-depth technical analysis of risks and
typical vulnerabilities and produce test scripts, materials and test packs and test new
and existing networks, systems or applications. Provide advice on penetration testing
to support others, and record and analyze actions and results and modify tests if
necessary.
Skill Level 3
Plan and drive ethical hacking within a defined area of business activity, and deliver
objective insights into the existence of vulnerabilities, the effectiveness of defenses and
mitigating controls. Take responsibility for the integrity of hacking activities and
coordinate the execution of these activities. Provide authoritative advice and guidance
on all aspects of ethical hacking.
Ethical Hacking
Skill Description
Apply the same tools and techniques as an adversary to safely exploit security weaknesses; demonstrate how an
adversary can subvert security goals or achieve specific adversarial objectives.
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Skills Descriptions
Skill Level 1
Taking notes of activities and/or meetings, filling out report forms, learning what needs
to be contained in a report, and supporting the overall report production.
Skill Level 2
Providing reports of activities and/or meetings, which contain the relevant information
as required, assessing and improving the reports of junior writers, delivering reports in
a timely fashion.
Skill Level 3
Evaluating that reports fulfil all required standards and contain all information needed,
and designing new forms of reporting, where applicable, to automate and ease report
writing.
Report Writing
Skill Description
Understand the need for documentation of activities conducted, provide reports that address all important issues,
contain all relevant information and necessary details, and can be used as basis for decision-making.
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Skills Descriptions
Skill Level 1
Supporting the processes for identity and access management (IAM), including
monitoring compliance with IAM polices and learning about IAM technologies.
Skill Level 2
Conducting the processes for identity and access management (IAM), including setting
polices and using technologies that encompass an organization-wide process to
properly identify, authenticate, and authorize people, groups of people, or software
applications through attributes including user access rights and restrictions based on
their identities.
Skill Level 3
Managing the processes for identity and access management (IAM), reviewing and
improving IAM polices and identifying syuitable IAM technologies to manage identity-
based access control in the organzation.
Identity & Access Management
Skill Description
Setting polices and applying technologies that encompass an organization-wide process to properly identify,
authenticate, and authorize people, groups of people, or software applications through attributes including user
access rights and restrictions based on their identities.
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Skills Descriptions
Skill Level 1
Collect, use, and operate with personal data in accordance with the organization's
policies.
Skill Level 2
Develop the organizations' data security and privacy management program in
accordance with the given legal requirements.
Skill Level 3
Develop the data security and privacy management strategy for the organization, and
ensure effectiveness of the data security and privacy management program.
Data Security and Privacy Management
Skill Description
Ensure sufficient security of confidential and/or private information, which is stored or processed by the
organization.
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Skills Descriptions
Skill Level 1
Applying encryption tools to protect confidential and private information.
Skill Level 2
Determining which information is to be protected using encryption, and applying the
protection for the organization.
Skill Level 3
Developing policies and a stregy for the application of encryption tools to protect the
confidential and/or private information of the organzation.
Encryption Management
Skill Description
Manage all encryption activities within the organization, including the definition what is to be encrypted, and what
not, and which encryption solution are to be applied.
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Skills Descriptions
Skill Level 1
Implement business continuity and contingency procedures and exercises, including
business continuity plans.
Skill Level 2
Develop business continuity plans and direct resources to establish and maintain
business continuity processes.
Skill Level 3
Define the optimal business continuity strategy, and objectives for business continuity
and contingency planning.
Business Continuity Management
Skill Description
Assessing business impact od threats and developing plans and procedures to respond to an incident, ensuring
critical business functions can continue with a planned level of disruption; developing overall organizational
resilience.
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Skills Descriptions
Skill Level 1
Performs routine operations activities in a structured environment, follows clear
procedures and uses standard digital tools.
Skill Level 2
Provides operational support function to teams and meetings, and sets up files,
software systems, onboarding new starters, compiles and distributes reports. Provides
guidance on operation software, procedures, processes, tools and techniques.
Skill Level 3
Manages the delivery of business operation services, and ensures that managers have
the information and resources needed to support ongoing processes and changes in
processes.
Business Operations Management
Skill Description
Managing business operations to support the continuing conduct of the business of the organization.
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Skills Descriptions
Skill Level 1
Coordinate the collection and preservation of evidence and analyse forensic evidence
to draw inferences.
Skill Level 2
Develop a digital forensic investigation plan, and integrate analysis of evidence,
outlining key conclusions, insights, and recommendations.
Skill Level 3
Establish digital forensic investigation policiesand protocols for the organization, and
manage multiple investigations.
Forensics Analysis
Skill Description
Develop and manage digital forensic investigation and reporting plan, which specifies the tools, methods,
procedures, and practices to be used. This includes the collection, analysis and prservation of digital evidence.
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Skills Descriptions
Skill Level 1
Use reverse engineering tools to get an understanding of what the investigated
malware does, and how the damaging part can be removed. Learn about sandboxing.
Skill Level 2
Use all up to date reverse engineering processes to handle malware and to understand
which part(s) od the system were targeted.
Skill Level 3
Establish an reverse engendering strategy, including the tools to be used, and educate
the malware analysts teams about the latest developments in reverse engineering.
Reverse Engineering
Skill Description
Reverse engineering malware involves disassembling (and sometimes decompiling) a software program.
Through this process, engineers look at what the program does and what systems it impacts. A reverse engineer
uses a set of tools to conduct the task.
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Skills Descriptions
Skill Level 1
Implement intrusion detection technology and analyze multi-source information to
identify vulnerabilities, potention exploits, methods, motives, and capabilities.
Skill Level 2
Develop strategies to monitor threats and project future technical cyber threat
scenarios and present mission reports to key stakeholders.
Skill Level 3
Establish a threat hunting strategy and direct analysis and integration across various
sources to present a robust view on threats, perpetrators, motivations, and modus
operandi.
Threat Hunting
Skill Description
Monitor intelligence-gathering and anticipate potential threats to the organization's ICT systems proactively. This
involves the pre-emptive analysis of potential perpetrators, anomalous activities, and evidence-based knowledge.
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Skills Descriptions
Skill Level 1
Performs routine threat intelligence gathering tasks, and transforms collected
information into a data format that can be used for operational security activities, and
cleans and converts quantitative information into consistent formats.
Skill Level 2
Collates and analyses information for threat intelligence requirements from a variety of
sources, and contributes to reviewing, ranking and categorising qualitative threat
intelligence information. Creates threat intelligence reports and evaluates the value,
usefulness and impact of sources of threat intelligence sources.
Skill Level 3
Plans and manages threat intelligence activities, including identification of the most
impactful threat categories and what types of information can help defend against
them. Reviews, ranks and categorises qualitative threat intelligence information and
provides expert advice on threat intelligence activities.
Threat Intelligence
Skill Description
Enable and conduct analysis of malicious threats, to examine their characteristics, behaviours, capabilities,
intend and interactions, as well as the development of mitigation strategies to effectively combat the threats.
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Skills Descriptions
Skill Level 1
Assist the application of statistical methods , and the statistical analysis and
interpretation of data. Support the application of experimental designs, sampling
techniques, and analytical methods.
Skill Level 2
Adapt statistical methods in order to solve specific problems in many fields. Analyze
and interpret statistical data in order to identify significant differences in relationships
among sources of information. Apply sampling techniques or utilize complete
enumeration bases in order to determine and define groups to be surveyed.
Skill Level 3
Design research projects that apply valid scientific techniques and utilize information
obtained from baselines or historical data in order to structure uncompromised and
efficient analyses. Develop and test experimental designs, sampling techniques, and
analytical methods. Examine theories, such as those of probability and inference in
order to discover mathematical bases for new or improved methods of obtaining and
evaluating numerical data.
Statistics
Skill Description
Engage in the development of mathematical theory or apply statistical theory and methods to collect, organize,
interpret, and summarize numerical data to provide usable information. May specialize in different fields, such as
bio-statistics, agricultural statistics, business statistics, economic statistics, or other fields.
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Skills Descriptions
Skill Level 1
Provides operational direction, support and guidance to assigned colleagues. Allocates
routine tasks or project work, in line with team objectives and individual capabilities.
Monitors quality and performance against agreed criteria to make learning
recommendations or to escalate concerns. Coaches colleagues in developing target
skills and capabilities in line with team and personal goals. Facilitates effective working
relationships between team members.
Skill Level 2
Forms, maintains and leads workgroups and individuals to achieve organisational
objectives. Determines and delegates objectives and task responsibilities to individuals
or teams — including people management responsibilities as appropriate. Sets the
quality, performance and capability targets in line with organisational goals. Monitors
performance and working relationships and provides effective feedback to address
individual issues. Encourages individual development of skills and capabilities in line
with team and personal goals.
Skill Level 3
Determines and delegates people management and functional management objectives
and responsibilities. Creates and sets the direction for multiple workgroups to achieve
strategic organisational objectives. Sets strategy for quality and performance
measurement in line with organisational goals. Provides a work environment and
resources that allow individuals and workgroups to perform their tasks efficiently.
Leads the implementation of formal organisational processes such as recruitment,
reward, promotion and disciplinary procedures.
Performance Management
Skill Description
Setting workgroup objectives aligned to organizational drivers; supporting individual growth to achieve objectives
forming effective teams; developing effective working relations within the workgroup.
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Skills Descriptions
Skill Level 1
Supports managers and teams in resourcing and recruitment activities. Uses
recommended tools for planning, scheduling and tracking resourcing activity. Provides
guidance on resource management and recruitment software, procedures, processes,
tools and techniques.
Skill Level 2
Facilitates and supports the execution of resourcing activities in collaboration with
managers and teams. Analyses resource requests to determine tasks, skills and effort
required. Creates and communicates open positions internally and externally.
Conducts interviews and assessments using a planned format and structure.
Implements internal resource allocation matching skills to tasks. Contributes to
transitioning of resources, complying with relevant statutory or external regulations and
codes of practice.
Skill Level 3
Plans and manages the acquisition and deployment of resources to meet specific
needs and ongoing demand. Defines and manages the implementation of resourcing
processes and tools. Advises on available options and customises resourcing
approach to meet requirements. Adheres to standards, statutory or external regulations
and codes of practice and ensures compliance. Engages with external parties in
support of resourcing plans. Measures effectiveness of resourcing processes and
implements improvements.
Resourcing
Skill Description
Recruiting, selecting, deploying, onboarding and transitioning resources; assessing candidates using methods
such as interviews, assessment centres, CV/resume review, tests, exercises ensuring compliance with relevant
statutory or external regulations and codes of good practice.
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Skills Descriptions
Skill Level 1
Deals with problems and issues, managing resolutions, corrective actions, lessons
learned, and the collection and dissemination of relevant information. Implements
stakeholder engagement/communications plan. Collects and uses feedback from
customers and stakeholders to help measure the effectiveness of stakeholder
management. Helps develop and enhance customer and stakeholder relationships.
Skill Level 2
Identifies the communications and relationship needs of stakeholder groups.
Translates communications/stakeholder engagement strategies into specific activities
and deliverables. Facilitates open communication and discussion between
stakeholders. Acts as a single point of contact by developing, maintaining and working
to stakeholder engagement strategies and plans. Provides informed feedback to
assess and promote understanding. Facilitates business decision-making processes.
Captures and disseminates technical and business information.
Skill Level 3
Leads the development of comprehensive stakeholder management strategies and
plans. Builds long-term, strategic relationships with senior stakeholders (internal and
external). Facilitates the engagement of stakeholders in support of the delivery of
services and change projects. Acts as a single point of contact for senior stakeholders,
facilitating relationships between them. Negotiates to ensure that stakeholders
understand and agree on what will meet their needs, and that appropriate agreements
are defined. Oversees monitoring of relationships including lessons learned and
appropriate feedback. Leads actions to improve relations and open communications
with and between stakeholders.
Stakeholder Relationship Management
Skill Description
Identifying stakeholders and analysing the relationships, agreeing on mutually beneficial outcomes, managing,
monitoring and improving stakeholder relationships and operational management of stakeholder relationships
and communications.
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Skills Descriptions
Skill Level 1
Perform sales activities for assigned clients or accounts following a standard process,
and execute day-to-day administrative activities for sales
Skill Level 2
Engage with customers, providing solutions, gathering feedback, and managing
customer satisfaction for a given account
Skill Level 3
Develop plans and processes to cater to various customer accounts, manage customer
satisfaction, and address current and projected customer needs
Account Management
Skill Description
Manage, maintain, and grow the sales and relationships with a specific customer or set of accounts. This
includes in-depth customer engagement, relationship building and provision of quality solutions and services to
address customers' needs efficiently and generate revenue.
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Skills Descriptions
Skill Level 1
Coach teams in the conduct of Agile practices and the implementation of Agile
methodologies and practices in the organization
Skill Level 2
Evaluate the effectiveness of Agile processes, standards, learning content, and
implementation plans to transition teams to Agile methodologies
Skill Level 3
Formulate the organization's Agile coaching and mentoring frameworks, processes,
and standards to drive adoption of the Agile methodologies and practices
Agile Coaching
Skill Description
Formulate and implement Agile coaching frameworks, processes, and standards to foster Agile mindset and
practices within the organization and develop Agile teams.
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Skills Descriptions
Skill Level 1
Adopt Agile management methodologies to develop, improve, and deploy software
applications
Skill Level 2
Plan Agile management processes for software application development
Skill Level 3
Lead Agile management processes and ensure end-to-end management of processes
for seamless development, deployment, and delivery of software applications
Agile Management
Skill Description
Plan and implement Agile methodology and the use of adaptive and interactive methods and techniques to
account for continuous evolution, development, and deployment to enable seamless delivery of applications to
end users.
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Skills Descriptions
Skill Level 1
Conduct basic API testing using prepared test applications, and develop own API
testing code for small, restricted problem areas
Skill Level 2
Conduct involved API test, either by using and adapting test applications, or by writing
you own testing code, developed specifically to test the API
Skill Level 3
Lead the API testing work, support the team members in performing high stress tests
of the API, and identify what is happening in case of problems
API Testing
Skill Description
Test Application Programming Interfaces (APIs) by sending calls to the API, get an output, and log the system’s
response. Adapt your way of API testing to your test environment and ensure that the API tested conforms to the
functional and security properties it should have.
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Skills Descriptions
Skill Level 1
Develop basic applications with secure features, run routine application tests, and
conduct debugging to resolve errors
Skill Level 2
Plan the application development process, program applications and secure features,
applying suitable debugging techniques to resolve complex errors
Skill Level 3
Lead large-scale or business-critical application development projects and explore the
incorporation of analytics and advanced capabilities to enhance the application
Applications Development
Skill Description
Develop applications based on design specifications; encompassing coding, testing, debugging, documenting,
reviewing and/or refining it across the application development stages in accordance with standards for
development and security. The complexity of the application may range from a basic application to highly
complex ones. The technical skills include the analysis and possible reuse, improvement, reconfiguration,
addition or integration of existing and/or new application components.
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Skills Descriptions
Skill Level 1
Perform routine installation and maintenance of applications, and collate performance
statistics and user feedback on an application
Skill Level 2
Install, maintain and troubleshoot commonly encountered problems in applications and
respond to simple change requests
Skill Level 3
Analyze application performance statistics and user feedback, resolving bugs as
required, and review application change requests
Application Support
Skill Description
Provide ongoing technical support and improvements to users of applications. This includes technical guidance
and assistance related to the installation and maintenance of applications, fixing and resolution of application
problems or disruptions, and response to change requests that will enhance the operations and usage of an
application.
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Skills Descriptions
Skill Level 1
Apply tools, techniques and processes to create and maintain an accurate asset
register and produce reports and analysis to support asset management activities and
aid decision-making
Skill Level 2
Control assets in one or more significant areas ensuring that administration of full life
cycle of assets is carried out and produce and analyze registers and histories of
authorized assets and verify that all these assets are in a known state and location;
highlight and resolve potential instances of unauthorized assets
Skill Level 3
Manage and maintain the service compliance of IT and service assets in line with
business and regulatory requirements, identify, assess and communicate associated
risks, and ensure asset controllers, infrastructure teams and the business co-ordinate
and optimize value, maintain control and maintain appropriate legal compliance
Asset Management
Skill Description
Manage the full life cycle of assets from acquisition, operation, maintenance to disposal; this includes acquisition,
storage, distribution, movement and disposal of assets. Activities include providing information and advice to
optimize value, control costs, manage risks, support decision-making and meet regulatory or contractual
requirements, and integrating with security, change, and configuration management.
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Skills Descriptions
Skill Level 1
Analyze service and component availability, reliability, maintainability and serviceability
and contributes to the availability management process and its operation. Ensure that
services and components meet and continue to meet all of their agreed performance
targets and service levels
Skill Level 2
Provide advice and guidance on the planning, design and improvement of service and
component availability, and investigate all breaches of availability targets and service
non-availability and initiates remedial activities. Support disaster recovery activities
Skill Level 3
Set policy and develops strategies, plans and processes to ensure services deliver
agreed levels of availability, and develop and implement new availability tools and
techniques. Develop plans for disaster recovery together with supporting processes,
and manage their testing
Availability Management
Skill Description
Ensuring that services deliver agreed levels of availability to meet the current and future needs of the business.
This includes defining and agreeing availability targets, monitoring, analyzing and reporting on service availability,
maintaining and improving the availability of services, and controlling and managing service availability to deliver
agreed levels of availability in a cost-effective manner.
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Skills Descriptions
Skill Level 1
Deliver branding designs and execute branding and public relations campaigns and
activities, incorporating customer's perspectives and responses
Skill Level 2
Facilitate co-creation of a positive brand image through stakeholder programmes and
interactions, and develop ideas for improving brand identity and reputation
Skill Level 3
Visualize the desired user experience and lead the co-creation of branding strategy
with internal and external stakeholders to develop the desired identity
Brand Management
Skill Description
Co-create the organization's projected brand and reputation with the customer, consider customer's perspectives
and the organizations desired image and priorities. This also includes the development and execution of branding
campaigns, public relations and reputation management strategies to sustain or enhance the desired brand.
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Skills Descriptions
Skill Level 1
Prepare business unit's operational budgets
Skill Level 2
Manage budgeting and forecasting for annual financial and business planning within
the business unit
Skill Level 3
Develop long-term financial plans and budget requirements
Budgeting
Skill Description
Preparing organizational budgets to support short- and long-term business plans through forecasting, allocation
and financial policy setting.
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Skills Descriptions
Skill Level 1
Lead the implementation of operational initiatives to enhance business agility
Skill Level 2
Adapt overall processes and create a working environment of business agility
Skill Level 3
Establish policies that enable adaptability and foster a culture of business agility in the
organization
Business Agility
Skill Description
Organize the business, work activities, and people in ways that enable the organization to readily adapt to
changes in its internal or external environment, whilst achieving desired outcomes and delivering value to
customers.
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Skills Descriptions
Skill Level 1
Implement business continuity and contingency procedures and exercises, including
business continuity plans
Skill Level 2
Develop business continuity plans and direct resources to establish and maintain
business continuity processes
Skill Level 3
Define the optimal business continuity strategy, and objectives for business continuity
and contingency planning
Business Continuity
Skill Description
Assessing business impact or threats and developing plans and procedures to respond to an incident, ensuring
critical business functions can continue with a planned level of disruption; developing overall organizational
resilience.
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Skills Descriptions
Skill Level 1
Conduct research on critical or emerging markets and identify potential leads
Skill Level 2
Analyze insights from market intelligence data and related business functions to
identify commercial opportunities and propose ways to capitalize on them
Skill Level 3
Develop a business development strategy for specific markets and engage key
decision makers to generate viable leads or increase scope of business with existing
clients
Business Development
Skill Description
Explore and establish strategic business opportunities for the organization and translate market research and/or
analysis into viable leads. This would encompass identification of new markets and potential customers, active
generation and pursuit of leads and commercial opportunities, regular engagement with relevant industries to
introduce and promote the organization's IT products, services, or offerings.
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Skills Descriptions
Skill Level 1
Utilize a range of data sources to analyze information to derive business environmental
patterns and produce reports to present findings
Skill Level 2
Utilize research instruments, qualitative and quantitative data to gather information on
the business environment, evaluate data to draw out meaningful interferences that
impact the organization's market positioning and provide feedback to management
Skill Level 3
Monitor the influence of external and internal factors on the critical business functions,
report findings, and recommend responses to management
Business Environment Analysis
Skill Description
Analyze data pertaining to the business landscape and environment, including competitor analysis, trends, and
developments in laws and regulations and the impact on the business.
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Skills Descriptions
Skill Level 1
Explore opportunities for business innovation and reform, and lead the implementation
of innovative business initiatives
Skill Level 2
Prioritize business innovation opportunities and design digital architectures and
processes to facilitate the creation of an innovative business environment
Skill Level 3
Inspire a culture of business and digital innovation within and beyond the organization
Business Innovation
Skill Description
Identify and evaluate digitization and innovative business opportunities provided by new advancements in ICT to
establish new services or businesses to bridge the physical and digital worlds.
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Skills Descriptions
Skill Level 1
Document business requirements and identify basic needs as well as potential
solutions
Skill Level 2
Elicit and analyze business requirements from key stakeholders and assess relevant
solutions and their potential impact
Skill Level 3
Investigate existing business processes, evaluate requirements and define the scope
for recommended solutions and programmes
Business Needs Analysis
Skill Description
Identify and scope business requirements and priorities through rigorous information gathering and analysis as
well as clarification of the solutions, initiatives and programmes to enable effective delivery. This also involves the
development of a compelling and defensible business case and the articulation of the potential impact of the
solution to the business.
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Skills Descriptions
Skill Level 1
Apply negotiation skills and techniques, and documenting negotiations
Skill Level 2
Participating in negotiations, contributing to their success
Skill Level 3
Manage and direct negotiations and refining negotiation policies
Business Negotiation
Skill Description
Conduct negotiations to establish win-win outcomes for the organization
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Skills Descriptions
Skill Level 1
Monito performance of a department
Skill Level 2
Manage organization's performance systems across departments
Skill Level 3
Formulate organizational performance systems and key performance indicators in
alignment with the organization's vision, mission, and values
Business Performance Management
Skill Description
Implement organizational performance systems to meet business plans and objectives by establishing
performance indicators, tracking progress, and addressing gaps.
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Skills Descriptions
Skill Level 1
Assist in the production of business process documentation, and verify that business
process documentation is kept up to date
Skill Level 2
Produce business process documentation for smaller projects and/or smaller parts of
the business, checking that all business processes are documented, and that this
documentation is addressing identified business requirements
Skill Level 3
Manage the process of business process documentation, ensuring that all existing and
newly created business processes are documented, and that this documentation
complies with all relevant business, contractual and legal requirements; where
required, ensure management approval of business process documentation
Business Process Documentation
Skill Description
Plan, direct, and coordinate preparation of business process documentation to ensure that business
requirements are met. Monitor the status of projects to ensure documentation is submitted according to schedule.
Review and verify business process documents for completeness, format, and compliance with business,
contractual and legal requirements. Submit business process documentation to management for approval.
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Skills Descriptions
Skill Level 1
Analyze relevant information from stakeholders and map business requirements to
existing processes to identify gaps and/or opportunities
Skill Level 2
Evaluate factors and ideas to identify key business requirements and objectives to be
achieved. Test relevant solutions or programmes and impact of solutions and/or
programmes against identified business requirements to propose adjustments
Skill Level 3
Define overall strategies, objectives and priorities to underscore business requirements
mapping activities and assess alignment between solutions, requirements, and
eventual outcomes
Business Requirements Mapping
Skill Description
Map business requirements to existing processes to identify gaps or opportunities for possible solutions and
evaluate the impact of solutions against requirements to propose adjustments as needed.
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Skills Descriptions
Skill Level 1
Identify risks and their business impact and propose measures to manage risks
Skill Level 2
Assess current and potential risks within a defined functional area, and develop risk
countermeasures and contingency plans
Skill Level 3
Critically evaluate, review, and drive organization-wide risk mitigation and management
initiatives
Business Risk Management
Skill Description
Forecast and assess existing and potential IT risks which impact the operation and/or profitability to the business
as well as the development and roll-out of company-wide strategies and processes to mitigate risks, minimize
their impact or effectively manage such business risks.
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Skills Descriptions
Skill Level 1
Apply change control procedures in work processes, assess the impact of change and
develop communications to prepare stakeholders for the change
Skill Level 2
Recommend business activities required to integrate and roll out new changes and
drive the execution of change control procedures, engaging stakeholders in the
process
Skill Level 3
Develop a business readiness plan and direct business activities, processes, and
resources to facilitate changes and transitions, and plan change control procedures for
IT initiatives
Change Management
Skill Description
Plan a systematic execution of processes to facilitate the transition of individuals, teams, and organizations to a
desired end state in a manner that is seamless, sustainable, and aligned with business objectives. This includes
the redirection of resources, business processes, finances, and operating models, as well as stakeholder
engagement to facilitate implementation and maximize adoption.
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Skills Descriptions
Skill Level 1
Develop plans to implement cloud solutions, implement cloud solutions and resolve
cloud integration issues.
Skill Level 2
Evaluate the suitability of cloud solutions against organizational requirements and
business needs.
Skill Level 3
Build actionable strategy plans and policies for the introduction and adoption of cloud
solutions across the organization.
Cloud Computing
Skill Description
Implement cloud solutions to enhance business performance and security of IT systems.
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Skills Descriptions
Skill Level 1
Use computer and MS Office skills, tools and techniques to identify patterns in a
problem and to develop solutions
Skill Level 2
Modify existing solutions, tools and techniques in computing and MS Office to develop
new solutions
Skill Level 3
Develop and create solutions, tools and techniques in computing and MS Office to
apply them to other problems and extend the capabilities to find new ways of problem
solving
Computer and MS Office Skills
Skill Description
Develop and use computer and MS Office skills, tools and techniques to understand the tasks allocated, solve
problems, develop the skills and support your reporting line.
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Skills Descriptions
Skill Level 1
Verify accuracy, completeness and currency of information in configuration logs and
review unauthorized changes, diversions, or inappropriate use of software assets
Skill Level 2
Develop and update a configuration management plan, determining systems and
techniques to track changes and revisions
Skill Level 3
Develop polices, processes, and guidelines for the organization's configuration
management and tracking
Configuration Tracking
Skill Description
Track systematically and manage changes and revisions in software projects to ensure that all changes are
accounted for and to protect assets against unauthorized change, diversion, and inappropriate use.
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Skills Descriptions
Skill Level 1
Perform continuous integration and continuous deployment (CI/CD) activities based on
developed plans to build, test, and deploy release packages into live environment
Skill Level 2
Develop plans for continuous integration and continuous deployment (CI/CD) based on
design specifications, build, test, and deploy release packages into live environment
Skill Level 3
Establish and advise on the organization's continuous integration and continuous
deployment (CI/CD) policies and plans, manage the build, test, and deployment of
release packages into live environment
Continuous Integration and Continuous Deployment
Skill Description
Manage the planning, building, testing, and integration of codes, and deployment of software changes and
updates into a live environment.
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Skills Descriptions
Skill Level 1
Prepare drafts of contracts and agreements, monitor vendor performance and resolve
minor contractual issues on an operational level
Skill Level 2
Review contracts and agreements and manage performance levels against agreed
standards, provide feedback and investigate contractual issues
Skill Level 3
Determine business viability of contracts and establish organization's expectations of
vendors, resolving any escalated performance or contractual issues
Contract Management
Skill Description
Formalize contracts and/or service level agreements with providers of products and services including measure
and manage supplier performance and fulfillment of agreed-upon service level agreements. This includes
resolution of contractual issues and maintenance of vendor and/or provider relationships.
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Skills Descriptions
Skill Level 1
Collect data on customer behavior and characteristics based on established research
frameworks and historical data
Skill Level 2
Analyze data to develop insights pertaining to customer behaviors such as how
marketing activities may be impacted to increase customer base
Skill Level 3
Manage activities to carry out customer behavior analysis and present findings and
recommendations pertaining to possible changes in marketing activities to influence
target customers
Customer Behavior Analysis
Skill Description
Devise customer behavior analysis tools and approaches and perform analysis on information pertaining to
customer behaviors.
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Skills Descriptions
Skill Level 1
Recognize customer profiles and preferences, and execute the customer engagement
strategy, creating a positive customer experience through day to day interactions
Skill Level 2
Analyze implications of customer profiles, requirements, and buying patterns on the
organization's marketing strategy, and propose customer engagement initiatives
Skill Level 3
Establish a cohesive customer journey in line with evolving customer demands, and
integrate the customer experience with the organization's strategy and brand
Customer Experience Management
Skill Description
Develop and implement a cohesive end-to-end customer journey and experience to engage a population of
customers with changing profiles, demands, and buying patterns.
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Skills Descriptions
Skill Level 1
Respond to common requests for service by providing information to enable fulfilment.
Promptly allocate unresolved calls as appropriate. Maintain records, informs users
about the process and advises relevant persons of actions taken.
Skill Level 2
Act as the routine contact point, receiving and handling requests for support. Respond
to a broad range of service requests for support by providing information to fulfil
requests or enable resolution. Provide first line investigation and diagnosis and
promptly allocates unresolved issues as appropriate. Assist with the development of
standards, and apply these to track, monitor, report, resolve or escalate issues.
Skill Level 3
Monitor service delivery channels and collects performance data. Assist with the
specification, development, research and evaluation of service standards. Apply these
standards to resolve or escalate issues and give technical briefings to staff members.
Customer Service Management
Skill Description
Customer service support can be managed and delivered through various channels including teams of people in
a single location, virtual teams of people in many locations, automated technology and service bots. This includes
managing customer service functions and teams, acting as a point of contact for users and customers,
responding to reported issues, handling requests for information, and responding to service requests.
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Skills Descriptions
Skill Level 1
Takes responsibility for elements of a larger consulting engagement. Collaborate with
clients as part of formal or informal CX consultancy engagements. Understand client
requirements by collecting data and delivering analysis. Work collaboratively to
develop and implement solutions. Seek to address client needs within the defined
scope of responsibility.
Skill Level 2
Take responsibility for understanding client requirements, collecting data, delivering
analysis and problem resolution, and identify, evaluate and recommend options.
Collaborate with, and facilitate stakeholder groups, as part of formal or informal
consultancy agreements. Seek to fully address client needs and implements solutions
if required.
Skill Level 3
Manage the provision of CX consultancy services and/or a team of consultants.
In own areas of expertise, provide advice and guidance to consultants and/or the client
when delivering consultancy services. Engage with clients and maintain client
relationships.
Establish consultancy agreements/contracts and manage completion and
disengagement.
CX Consulting
Skill Description
Conduct consulting activities and practices in the area of CX, including specialist advice as well as strategic
business issues, and/or implementation of proposed solutions.
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Skills Descriptions
Skill Level 1
Generate insights to support strategic plans, systems, and guidelines for CX, and
evaluate the potential costs and value of new CX programs
Skill Level 2
Create a CX strategy, and develop transformation initiatives to meet business
requirements and support the continuous improvement of the CX landscape
Skill Level 3
Establish future vision and key priorities for CX based on a projection of industry trends
and developments, and understanding of the market
CX Strategy
Skill Description
Plan, develop, and communicate effective inward- and outward-facing CX strategies, solutions, and action plans,
driven by environment scanning and assessment of the business' future needs and long-term strategic direction.
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Skills Descriptions
Skill Level 1
Identifying underlying trends and patterns in business data using statistical and
computational techniques and tools.
Skill Level 2
Design, apply and evaluate algorithms, data modelling and data visualization to identify
underlying trends and pattern in the data to be analyzed.
Skill Level 3
Design and conduct data studies, which apply statistical and computational techniques
and tools, data modelling and data visualization, to support decision-making and to
provide business insights.
Data Analytics
Skill Description
Using data analytics to generate business insights and intelligence through the use of statistical and
computational techniques and tools, algorithms, data modelling and data visualization.
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Skills Descriptions
Skill Level 1
Interpret installation standards to meet project needs and produce database or data
warehouse component specifications; develop appropriate physical database or data
warehouse design elements, within set policies, to meet data requirements
Skill Level 2
Implement physical database designs to support transactional data requirements for
performance and availability, and develop and maintain specialist knowledge of
database and data warehouse concepts, design principles, architectures, software and
facilities; implement data warehouse designs that support demands for business
intelligence and data analytics
Skill Level 3
Provide specialist expertise in the design characteristics of database management
systems or data warehouse products/services, and expert guidance in the selection,
provision and use of database and data warehouse architectures, software and
facilities; ensure that physical database design policy supports transactional data
requirements for performance and availability, business intelligence and data analytics
Database Design
Skill Description
Specify, design and maintain mechanisms for storing and accessing data in a database, including designing
operational databases designing on-premise or cloud-based databases defining physical or virtual data
warehouse structures required to support machine learning, business intelligence or data analytics services.
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Skills Descriptions
Skill Level 1
Maintain required performance and security levels of the data center and its ICT
systems, and conduct routine maintenance activities
Skill Level 2
Identify the best conditions and set-up for the operation of the data center, and
maintain its performance against security and service level requirements
Skill Level 3
Undertake capacity and resource planning for the data center, and develop protocols
and security guidelines in data center management
Data Centre Management
Skill Description
Manage and maintain a data center to ensure smooth, stable, and sustainable operations of the data center. This
includes monitoring and managing the availability, connectivity, and security of the data center.
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Skills Descriptions
Skill Level 1
Identify data requirements and support the design of database models, incorporating
parameters, fields and mechanisms for the maintenance, storage, and retrieval of data
Skill Level 2
Design data models and data flow diagrams and mechanisms to optimize the flow,
maintenance, storage, and retrieval of data
Skill Level 3
Establish a strategy for the creation of large-scale data models and structures and
spearhead the implementation of database technology, architectures, software, and
facilities
Data Modelling and Design
Skill Description
Specify and create a data structure and a data model, including the setting of various parameters or fields that
can be modified to suit different structured or unstructured data requirements, the design of data flow, as well as
the development of mechanisms for maintenance, storage, and retrieval of data based on the business
requirements.
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Skills Descriptions
Skill Level 1
Implement data science approaches to map data sources, processes and
relationships, and transform and process multiple data streams.
Skill Level 2
Apply data science to transform business requirements into data structures and
processes to standardize data, verify data reliability and validity, and extract and
integrate data
Skill Level 3
Lead the data science processes and approaches applied, and oversee the
implementation of these processes for the integration and management of data,
ensuring optimization of the organization's data pipeline.
Data Science
Skill Description
Apply data science to different problems, making use of data flows, as well as of the development of mechanisms
for maintenance, storage and retrieval of data based on their business requirements.
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Skills Descriptions
Skill Level 1
Identify data requirements and support the design of data structures, incorporating
parameters, fields, and mechanisms for data management
Skill Level 2
Design data structures and data flow diagrams and mechanisms to optimize the flow,
maintenance, storage, and retrieval of data
Skill Level 3
Establish a strategy for the creation of large scale data models and structures and lead
the development and implementation of data structures, and related architectures,
software, and facilities
Data Structures
Skill Description
Specify and create a data structure or a database model, including the setting of various parameters or fields that
can be modified to suit different structured and unstructured data requirements, based on communicated
business requirements.
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Skills Descriptions
Skill Level 1
Manage activities to carry our demand analysis and analyze market characteristics of
products or services to assess its demand outlook
Skill Level 2
Assess the desirability and practicality of ongoing market development realistically and
undertake market development activities where appropriate
Skill Level 3
Evaluate market dynamics based on market trends, formulate a demand analysis
framework and establish key priorities to analyze target customers in identifying
opportunities to influence the market
Demand Analysis
Skill Description
Devise frameworks to assess market dynamics and execute analyses to uncover demand outlook of products or
services.
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Skills Descriptions
Skill Level 1
Apply design thinking methodologies and execute design thinking processes to
challenge norms and conventions in the organization
Skill Level 2
Facilitate and guide stakeholders to apply design thinking methodologies and
processes for the organizations
Skill Level 3
Establish effective design thinking processes, methodologies, and frameworks to
proliferate thinking across the organization
Design Thinking Practice
Skill Description
Manage design thinking methodologies and processes to solve specific challenges for the organization, and
guide stakeholders through the phases of inspiration, empathy, ideation, and implementation.
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Skills Descriptions
Skill Level 1
Identify and implement recovery solutions to support disaster recovery strategies
Skill Level 2
Design a disaster recovery plan and review recommendations for alternate solutions
and recovery or back up procedures
Skill Level 3
Anticipate future needs of the organization's IT infrastructure, and apply relevant global
standards to the organization's disaster recovery strategy, policies, and guidelines
Disaster Recovery Management
Skill Description
Develop and implement internal policies, processes, and arrangements to guide and enable the prompt recovery
of critical IT infrastructure and systems following a crisis or disaster. This includes monitoring the efficiency and
effectiveness of response to significant incidents or disruptions and reviewing the organization's disaster recovery
plan and processes.
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Skills Descriptions
Skill Level 1
Conduct research and identify opportunities for new and emerging technology to
support the business
Skill Level 2
Evaluate new and emerging technology and trends against the organizational trends
and processes
Skill Level 3
Establish internal structures and processes to guide exploration, integration, and
evaluation of new technologies
Emerging Technologies
Skill Description
Monitor and integrate emerging technology trends and developments, structured data gathering for the
identification of new and emerging technological products, services and techniques. In addition, the performance
of cost-benefit analysis and evaluation of their relevance, viability, sustainability, and potential value add to the
business.
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Skills Descriptions
Skill Level 1
Develop models and plans to drive the execution of the business strategy, taking
advantage of opportunities to improve business performance; contribute to creating
and reviewing a systems capability strategy which meets the enterprise's strategic
requirements, and determine requirements and specify effective business processes to
support the enterprise architecture
Skill Level 2
Develop enterprise-wide architecture and processes to embed the strategic application
of change in the management of the organization and leads the creation and review of
a systems capability strategy that meets the strategic requirements of the business,
capture and prioritize market and environmental trends, business strategies and
objectives, and identifies the business benefits of alternative strategies
Skill Level 3
Direct the development of enterprise-wide architecture and processes to embed the
strategic application of change in the management of the organization, and direct the
creation and review of an enterprise capability strategy to support the strategic
requirements of the business; ensure compliance between business strategies,
enterprise transformation activities and technology directions, setting strategies,
policies, standards and practices
Enterprise Architecture
Skill Description
Align an organization's technology strategy with its business mission, strategy, and processes and document this
using architectural models. This includes translating business strategies and objectives into an operating model,
assessing current capabilities and identifying required changes in capabilities to achieve objectives, describing
the interrelationships between people, organization, service, process, data, information, technology and the
external environment, and implementing enterprise architecture working practices to support and enable
iterative/agile working.
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Skills Descriptions
Skill Level 1
Assisting is the ERP application operations, designing small parts of the workflow and
coordinate with other teams about the ERP application use
Skill Level 2
Developing workflows for bigger, more complex work processes, and consult on the
operation of the ERP application; make recommendations for strategic ERP planning
and for new processes to be built into the ERP application
Skill Level 3
Fully understand the ERP application operations, have prior experience working in this
field, and apply extensive analysis and planning experience; use this knowledge to
analyze, troubleshoot and strategize solutions for the ERP application, and build new
processes in the ERP application
ERP Application Consultant
Skill Description
Assist with developing and maintaining an organization’s Enterprise Resource Planning (ERP) program. Ensure
integration by customizing and configuring the workflow. Utilizing existing knowledge, study the effectiveness of
the ERP system and coordinate with the team members from other departments. Gather customer statistics and
utilize the data to plan new processes or make recommendations for the organization. Work on specific projects
for the creation, analyzing, and management of the product from start to finish.
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Skills Descriptions
Skill Level 1
Providing real-time incident and status reporting following agreed procedures to
identify, register, and categorize incidents, identifying affected user groups and
systems, and gathering sufficient information to allow for incident resolution.
Skill Level 2
Ensuring that incidents are handled using the appropriate procedures, prioritizing, and
diagnosing incidents; investigating causes of incidents, escalating unresolved
incidents, facilitating recovery following resolution of incidents, and documenting and
closing resolved incidents.
Skill Level 3
Developing, maintaining, and testing incident management procedures in agreement
with service or system owners; investigating escalated, non-routine and high-impact
incidents and seeking resolution; facilitating recovery, following resolution of incidents,
ensuring that resolved incidents are properly documented and closed. Analyzing
causes of incidents and informing service/system owners to minimize probability of
recurrence and contributing to preventive solutions and incident response strategies.
Incident Management
Skill Description
Detect and report information security and cyber security incidents, identify affected user groups and systems,
raise alarms, make announcements the relevant stakeholders, and effectively resolve the incidents.
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Skills Descriptions
Skill Level 1
Follow a fixed set of procedures to execute basic infrastructure administration and
support
Skill Level 2
Analyze issues or incidents encountered by users and conduct troubleshooting, and
roll out upgrades
Skill Level 3
Diagnose, troubleshoot, and provide end-to-end management of infrastructure
disruptions or technical issues encountered by users, and plan infrastructure upgrade
activities
Infrastructure Administration and Support
Skill Description
Provide services to end users by systematically identifying, classifying, and trouble-shooting technical issues and
incidents that disrupt and impact the day-to-day business activities. This also includes implementing an end-to-
end problem management process to analyze underlying problems, advising on infrastructure related upgrades
and improvements and developing user guide and Training materials.
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Skills Descriptions
Skill Level 1
Set up and remove basic infrastructure and associated equipment, and run basic tests
on the on-site systems, infrastructure components and equipment
Skill Level 2
Deploy, deactivate, and decommission infrastructure components, verify performance
through installation tests, and resolve basic infrastructure deployment issues
Skill Level 3
Detail an infrastructure installation and testing plan for suitable site locations, resolving
infrastructure malfunctions where required
Infrastructure Deployment
Skill Description
Set up, deploy, and decommission infrastructure components and associated equipment in accordance to a set
plan and established safety and/or quality procedures. This includes the assessment and preparation of
appropriate site locations, infrastructure, the development of an installation plan, layout at the site, the testing of
on-site systems, infrastructure components, equipment, and correction of issues and/or malfunctions.
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Skills Descriptions
Skill Level 1
Translate a broader infrastructure blueprint into technical specifications and develop
prototypes for simple infrastructure components
Skill Level 2
Define and deliver technical and conceptual visualization of IT infrastructure
components and features
Skill Level 3
Project infrastructure requirements and define IT infrastructure design policies and
principles, evaluating the viability and managing the impact of design options
Infrastructure Design
Skill Description
Establish design policies and principles covering elements of connectivity, capacity, security, access, interfacing
as well as the translation of that into the specifications, outline and design of IT infrastructure within the
organization, in order to support the business requirements.
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Skills Descriptions
Skill Level 1
Support the development of and implement a strategic IT infrastructure plan,
overseeing and synchronizing the performance of infrastructure elements
Skill Level 2
Develop a robust infrastructure plan and model that is aligned with and adaptable to
internal business priorities and external trends
Skill Level 3
Establish a future-ready infrastructure strategy, spearheading infrastructure change
and transformation to the desired future state
Infrastructure Strategy
Skill Description
Develop a robust strategy and plan for defining and managing a future-ready IT infrastructure, optimizing its
capacity, availability, and synchronization to enable an organization's business operations. This involves
evaluating infrastructure models and options for infrastructure components, managing infrastructure investments
and facilitating the transformation towards the desired future infrastructure model.
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Skills Descriptions
Skill Level 1
Develop and implement standard operating procedures based on IT policies and
practices, ensuring compliance with standards and regulations
Skill Level 2
Develop policies and practices to govern the handling and usage of IT products and
services, and facilitate communications with governing authorities
Skill Level 3
Establish the IT governance strategy and structure to guide policies and practices, and
facilitate industry-wide conversations around technology governance and standards
IT Governance
Skill Description
Set and monitor IT infrastructure, information, digital services, and associated technology. This involves
developing policies and practices to govern the organization's approach towards handling and using IT products
and services in order to ensure conformance with regulations and accountability in decision making in alignment
with the business strategic plans and service standards.
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Skills Descriptions
Skill Level 1
Assess existing IT standards and align processes and activities with IT product and
service expectations
Skill Level 2
Establish and control expectations from IT in line with organization directions and
selected benchmarks
Skill Level 3
Review organization's IT guidelines against emerging trends and industry best
practices. Ensuring alignment with company values and objectives
IT Standards
Skill Description
Develop, review, and communicate clear IT-related expectations and standards within an organization that are
aligned to the company's values and business objectives. This encompasses the setting and implementation of
expectations for IT products and services delivered to both internal and external clients.
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Skills Descriptions
Skill Level 1
Generate insights to support strategic plans, systems, and guidelines for IT, and
evaluate the potential costs and value of new IT programs
Skill Level 2
Create an IT strategy, and develop transformation initiatives to meet business
requirements and support the modernization of the IT landscape
Skill Level 3
Establish future vision and key priorities for the IT organization based on a projection of
industry trends and developments
IT Strategy
Skill Description
Plan, develop, and communicate effective inward- and outward-facing IT strategies, solutions, and action plans,
driven by environment scanning and assessment of the business' future needs and long-term strategic direction.
This involves devising internal management strategies and models to support and sustain IT transformation and
alignment of IT investments and programs with the strategy to optimize the business value from IT.
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Skills Descriptions
Skill Level 1
Facilitate recruitment of manpower to meet forecast requirements
Skill Level 2
Conduct project level manpower forecast to bridge gaps between manpower demand
and supply, and facilitate development of recruitment strategies
Skill Level 3
Formulate organizational manpower plans to bridge the gaps between manpower
demand and supply based on current and projected needs of the organization
Manpower Planning
Skill Description
Estimate and fulfil manpower requirements to achieve business goals and targets.
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Skills Descriptions
Skill Level 1
Conduct research and gather data on customers and competitors, to support the
analysis of product performance, market trends, and marketing effectiveness
Skill Level 2
Plan market, competitor and customer research activities and analyze trends and
dynamics through information gathered
Skill Level 3
Direct market research and analytics activities and processes to optimize the quantity
and quality of responses and business insights
Market Research
Skill Description
Plan and conduct marketing and digital research and analysis to uncover market, customer, and competitor
trends to extract useful business insights. This also includes the evaluation of marketing activity effectiveness
and the development of ways to optimize marketing efforts.
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Skills Descriptions
Skill Level 1
Collect data by conducting research, support the analysis of market trends and
developments and prepare research documentation
Skill Level 2
Analyze information on market trends and industry developments, interpret future
potential demands, and produce reports to present findings
Skill Level 3
Manage activities to carry out situational analysis, develop business proposals for new
opportunities, and recommend directions for production or adaptation of current
products or services through inferences from findings
Market Trend Analysis
Skill Description
Devise the framework, manage and conduct the situational analysis process to uncover market trends and
industry developments to identify new opportunities.
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Skills Descriptions
Skill Level 1
Collect relevant information on marketing components and carry out consumer
research
Skill Level 2
Evaluate the effect of marketing management components, establish their relative
importance to target customers and provide recommendations to desired response to
achieve the organization's objectives
Skill Level 3
Evaluate, review and adjust marketing activities against marketing performance and
identify marketing approaches that satisfy target customers
Marketing Management
Skill Description
Establish marketing frameworks which include development of products, prices, places, and promotions, as well
as identification of levels of customer touch points.
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Skills Descriptions
Skill Level 1
Develop individual parts of the micro-services architecture, which have been previously
constructed, and develop APIs following the API-First strategy
Skill Level 2
Construct larger parts of the micro-services fragmentation based on different
fragmentation techniques, and ensure their communication; apply the API-First
strategy to allow development teams to work in parallel
Skill Level 3
Lead the micro-services architecture work by ensuring that each microservice should
be independently deployable, change on one will not affect any other, and the parts of
the application fulfil their business goal; manage the implementation of the API-First
strategy
Micro-Services Architecture and API First Development
Skill Description
Sub-divide software packages into small, interconnected business units, which are communicating to each other
using different protocols to deliver successful business to the client. Implement an API-first strategy, which allows
the organization to build APIs that serve all applications, and applications can be developed and maintained
efficiently for all devices, platforms, and operating systems.
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Skills Descriptions
Skill Level 1
Identify and analyze business opportunities
Skill Level 2
Develop business plans for new opportunities
Skill Level 3
Implementing strategies to capitalize on new business opportunities
Networking
Skill Description
Identifying, evaluating, and strategizing to seize new business opportunities to grow the organization's business
operations
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Skills Descriptions
Skill Level 1
Document network performance levels, and identify and isolate network faults
Skill Level 2
Monitor network performance, investigate and resolve network faults and downtime
Skill Level 3
Review, optimize, and align network performance with business needs, and program
basic rules into Software-Defined Networking (SDN) applications
Network Administration and Maintenance
Skill Description
Monitor the network in order to provide for optimum levels of network performance and minimization of downtime.
This includes detection, isolation, recovery, and limitation of the impact of failures on the network as well as the
provision of support to system users through ongoing maintenance, information sharing and Training.
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Skills Descriptions
Skill Level 1
Manage, review, and evaluate systems and processes with a view for enhancements.
It also includes gathering of feedback and developing solutions to close gaps and to
make improvements
Skill Level 2
Lead the conduct of functional analysis and recommending areas for enhancement in
functional operations
Skill Level 3
Synergize organizational analysis, reviewing and evaluating findings and
communicating findings to relevant stakeholders, as well as advising on improvements
for the organization
Organizational Analysis
Skill Description
Evaluate factors that can affect the organization's performance as well as strategically assessing the
organization's own resources and potential for improvement.
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Skills Descriptions
Skill Level 1
Support the development and coordination of partnerships with external stakeholders
and organizations
Skill Level 2
Propose strategic initiatives with other organizations based on identification of mutual
benefits, and analyze their impact
Skill Level 3
Evaluate and drive inter-organizational initiatives, and negotiate strategic information
exchange with key partners
Partnership Management
Skill Description
Build cooperative partnerships with inter-organizational and external stakeholders and leveraging of relations to
meet organizational objectives. This includes coordination and strategizing with internal and external
stakeholders through close cooperation and exchange of information to solve problems.
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Skills Descriptions
Skill Level 1
Implement management programs to measure people's performance
Skill Level 2
Develop management programs to measure people's performance
Skill Level 3
Establish organization-wide strategies to measure people's performance
People Management
Skill Description
Establish organization-wide people management strategies to facilitate people management, including key
performance indicators and employee performance assessment.
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Skills Descriptions
Skill Level 1
Establish metrics and mechanisms to assess network, software or system
performance, and determine ICT infrastructure components and parameters to be
enhanced
Skill Level 2
Evaluate and integrate new mechanisms and technology, and leverage analytics to
optimize performance data, and determine implications of performance levels reported
Skill Level 3
Chart directions on key performance indicators of ICT infrastructure and develop a
strategy to achieve long term business requirements
Performance Management
Skill Description
Evaluate and optimize network, system, and/or software performance against user and business requirements.
This involves the introduction and utilization of new tools and mechanisms to gather, analyze and fully optimize
performance data. This also includes the initiation of controls, modifications, and new investments to enhance
end-to-end performance of ICT components, systems, and services.
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Skills Descriptions
Skill Level 1
Provide advice and guidance to support the adoption of personas and adherence to
policies and standards. Tailor processes in line with agreed standards and evaluation
of personas. Review and improve usage and application of personas
Skill Level 2
Evaluate and select appropriate use of personas in line with agreed policies and
standards. Contribute to organizational policies, standards, and guidelines for
personas. Implement personas at programme, project and team levels including
selection and tailoring of products. Manage reviews of the benefits and value of
Personas, and identify and recommend improvements
Skill Level 3
Develop organizational policies, standards, and guidelines for personas. Set direction
and lead in the introduction and use of techniques for personas to meet business
requirements. Lead the development of organizational capabilities for personas to
ensure consistent adoption and adherence to policies and standards
Personas
Skill Description
Apply personas in user-centric marketing with the aim of market segmentation, where the qualitative personas
are constructed to be representative of specific segments. Use personas in the software development, and the
specific user experience design.
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Skills Descriptions
Skill Level 1
Develop IT project plans and analyze their costs and benefits, based on the portfolio
objectives and framework
Skill Level 2
Plan a portfolio management framework based on business strategy, and manage IT
investments
Skill Level 3
Establish a strategy and future roadmap for managing IT portfolio and investments and
make critical IT investment decisions for the business
Portfolio Management
Skill Description
Manage systematically the IT investments, projects, services, and activities within a company in line with
business objectives and priorities. This involves the development of a framework to evaluate potential costs and
benefits and make key decisions about IT investments, internal allocation and utilization of IT resources and/or
assets and any changes to IT processes or services offered.
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Skills Descriptions
Skill Level 1
Handle specific problems from diagnosis and prioritization to the identification and
implementation of solutions
Skill Level 2
Introduce processes, guidelines, and technologies to facilitate the management of
problems throughout their lifecycle
Skill Level 3
Establish problem management strategies, protocols, and mechanisms to guide the
prevention, resolution, and minimization of problems and their effects
Problem Management
Skill Description
Manage the lifecycle of problems to prevent problems and incidents from occurring, eliminate recurring incidents
and minimize the impact of unavoidable incidents.
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Skills Descriptions
Skill Level 1
Identify and implement the adoption of process improvement and optimization methods
Skill Level 2
Analyze, develop, and review plans for process improvement and optimization
Skill Level 3
Devise strategies for the adoption of improvements and optimization of processes
Process Improvement and Optimization
Skill Description
Establish systems to discover critical processes and maximize these processes to achieve efficiency in
accordance with organization's procedures.
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Skills Descriptions
Skill Level 1
Conduct research and simple quality, risk, and security checks on IT vendors,
preparing draft documents and materials required in the procurement process
Skill Level 2
Prepare Requests for Proposal, and assess them against selection criteria and
technical specifications, implementing security due diligence review in the vendor
selection process
Skill Level 3
Develop a procurement plan including vendor selection guidelines, and select a
suitable service provider considering potential risk
Procurement
Skill Description
Develop and apply procurement processes related to the solicitation of technology services through external
service providers. This includes the review of proposals, setting vendor selection guidelines, risk assessment
through appropriate audits, and tests and selection of external service providers based on stipulated evaluation
criteria.
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Skills Descriptions
Skill Level 1
Identify competitor, consumer and technology trends impacting the product, and
manage the product lifecycle and performance
Skill Level 2
Conceptualize ideas and develop a business model prototype and incubation plan for a
new product, creating plans to bring the product to the market and enhance its
performance
Skill Level 3
Anticipate future industry trends, and define the product incubation strategy and
business model; inspire the conceptualization of new and innovative products that
create significant industry impact
Product Management
Skill Description
Create and manage a product roadmap, involving the ideating, planning, forecasting, marketing and
management of a product throughout the stages of its lifecycle, from its conceptualization to market entrance and
eventual phasing out. This includes the creation of a new product idea or concept and definition of the product
strategy based on its potential benefits to the customer as well as the review of product performance against
milestones and targets set.
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Skills Descriptions
Skill Level 1
Support the assessment of the business environment, identify organizational
capabilities in a small environment and feed the results into the project feasibility
process
Skill Level 2
Assess the business environment and organizational capabilities and prepare financial
projections, as well as report findings to relevant stakeholders
Skill Level 3
Evaluate and determine feasibility of projects for the organization, recommend the
authorization of projects and evaluate the business environment, cost, and
organization capabilities to determine project feasibility
Project Feasibility Management
Skill Description
Assess the business environment and organizational capabilities to evaluate and determine the feasibility of
projects, and manage the situation accordingly.
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Skills Descriptions
Skill Level 1
Defining, documenting, and executing small projects or sub-projects, working alone or
a small team, applying appropriate project management methods and tools, identifying,
and managing project risks effectively
Skill Level 2
Taking full responsibility for the definition, approach, facilitation, and satisfactory
completion of medium-scale projects by providing effective project team leadership,
adopting appropriate project management methods and tools, identifying, and
managing project risks effectively, and communication regularly to stakeholders
Skill Level 3
Taking full responsibility for the definition, documentation, and successful completion of
large and/or complex projects by adopting and adapting project management methods
and tools, ensuring that effective project monitoring and control processes, change
control, risk management and quality processes are employed and maintained, and
managing the expectations of key project stakeholders
Project Management
Skill Description
Manage projects of different sizes and complexities by selecting techniques and models based on the project,
establish adequate project teams, communicating with stakeholders, applying project tracking, change, control,
project risk management, and all other typical project management skills.
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Skills Descriptions
Skill Level 1
Have solid coding skills for designing and implementing various automated QA
solutions and check if the software meets architectural requirements, automate tests
for software validation, ensure the high quality of the system, and interact with firmware
developers and validation engineers
Skill Level 2
Develops the necessary QA automation procedures and processes, maintain the
associated documentation, guide QA teams, coordinate development teams, and
manage QA testing schedules; apply knowledge of fundamentals of QA methodology,
and be well versed in manual and automated testing
Skill Level 3
Advise on efficient performance and QA testing strategies throughout the full software
development cycle, implement the test framework, elaborate test plans based on the
business needs and customer requirements, and check the work of junior and mid-
level specialists; focus on increasing user loyalty, promoting high conversions, and
continuous transactions
QA Automation
Skill Description
Develop, test, and implement different QA automation technologies to help the organization to streamline their
business, development, or various service processes. Design automated tests to check the functionality and
development quality of web and mobile applications, writes scripts, installs testing protocols, and provide effective
test automation solutions.
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Skills Descriptions
Skill Level 1
Use appropriate methods and a systematic approach to developing, maintaining,
controlling and distributing quality standards, make technical changes to and control
the updates and distribution of quality standards, and distribute new and revised
standards
Skill Level 2
Assist in the development of new or improved practices and organizational processes
or standards, and in projects, functions or teams in planning the quality management
for their area of responsibility, and facilitate localized improvements to the quality
system or services.
Skill Level 3
Ensure that projects, teams and functions have appropriate practices in place and are
meeting required organizational quality levels, advise on the application of appropriate
quality management techniques and standards; determine areas where improvements
to processes by changing approaches and working practices are necessary, typically
using recognized models; take responsibility for controlling updating and distributing
organizational standards
Quality Management
Skill Description
Define and operate a management framework of processes and working practices to deliver the organization's
quality objectives. This includes establishing a quality management system and a quality culture, applying
techniques for the monitoring and improving the quality of any aspect of a function, processes, products, services
or data, and achieving and maintaining compliance to, national and international standards and to internal
policies.
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Skills Descriptions
Skill Level 1
Assess existing quality standards and align processes and activities with IT product
and service quality expectations
Skill Level 2
Establish and control quality expectations in line with organization directions and
selected benchmarks
Skill Level 3
Review organization's quality guidelines against emerging trends and industry best
practices. Ensuring alignment with company values and objectives
Quality Standards
Skill Description
Develop, review, and communicate clear quality expectations and standards within an organization that are
aligned to the company's values and business objectives. This encompasses the setting and implementation of
quality expectations for IT products and services delivered to both internal and external clients.
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Skills Descriptions
Skill Level 1
Taking notes of activities and/or meetings, filling out report forms, learning what needs
to be contained in a report, and supporting the overall report production.
Skill Level 2
Providing reports of activities and/or meetings, which contain the relevant information
as required, assessing and improving the reports of junior writers, delivering reports in
a timely fashion.
Skill Level 3
Evaluating that reports fulfil all required standards and contain all information needed,
and designing new forms of reporting, where applicable, to automate and ease report
writing.
Report Writing
Skill Description
Understand the need for documentation of activities conducted, provide reports that address all important issues,
contain all relevant information and necessary details, and can be used as basis for decision-making.
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Skills Descriptions
Skill Level 1
Conduct research and analyze research results to enhance current statistical practices.
Provide insights and recommendations based on the analyzed research results.
Skill Level 2
Lead research and development activities to enhance current statistical practices in the
organization, provide support for junior researchers and implement the results of
research and development activities.
Skill Level 3
Design a research and development strategy for the organization, which ensures that
relevant research results are taken into account and transformed into new
developments, which enhance the current statistical practices. Lead the
implementation of the results of research and development activities.
Research
Skill Description
Conduct research and execute development in a statistics relevant discipline.
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Skills Descriptions
Skill Level 1
Developing and applying risk assessment techniques, identifying information security
vulnerabilities and threats, and support the implementation of identified information
security controls to manage the risks.
Skill Level 2
Leading the information security risk assessment, treatment, and management
activities, assess the success of the risk management activities and develop risk
management methodologies and strategies to continuously improve information
security.
Skill Level 3
Evaluating the efficiency of the information security risk assessment, treatment, and
management activities applied, initiating, and directing improvements, as required,
communicating risk management results to top management, and authorizing the risk
management activities.
Risk Management
Skill Description
Develop and apply risk assessment, treatment, and management techniques in line with ISR and international
standards to manage information security vulnerabilities and threats, understand their business impact, and
making the right risk management decisions to preserve confidentiality, integrity, and availability of all relevant
assets.
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Skills Descriptions
Skill Level 1
Conduct simple scripting tasks as part of a bigger program and apply at least two
different scripting languages for this work; conduct basic automation tasks to support
work in confined areas
Skill Level 2
Support the business by processing and analyzing large amounts of data, manage
different scripting languages and create automation for parts of the business
Skill Level 3
Manage the scripting work, be proficient in the typical scripting languages, understand
new ways if scripting, and create automation for your organization to make a difference
Scripting Languages
Skill Description
Enable automation to assist the business and/or the information security practitioner in performing many of their
duties, help them be more effective in environments where large quantities of data need to be analyzed against
common issues or have similar functions performed repeatedly, and understand threats and attacker tools.
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Skills Descriptions
Skill Level 1
Securely design, code, verify, test, document, amend and refactors moderately
complex programs/scripts, and apply agreed standards and tools to achieve a well-
engineered result. Identify issues related to secure software development activities and
propose practical solutions to resolve issues.
Skill Level 2
Securely design, code, verify, test, document, amend and refactor complex
programs/scripts and integration software services, and contribute to the selection of
secure software development methods, tools, and techniques. Apply agreed standards
and tools to achieve well-secured outcomes and participate in reviews of own work and
lead reviews of colleagues' work.
Skill Level 3
Take technical responsibility across all stages and iterations of secure software
development and plan and drive secure software construction activities. Measure and
monitor applications of project/team standards for secure software construction, and
contribute to the development of organizational policies, standards, and guidelines for
secure software development.
Secure Coding Practices
Skill Description
Plan and design secure software components, identify, create and apply software development and security
standards and processes, and develop, amend, verify and document secure software components.
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Skills Descriptions
Skill Level 1
Run system diagnostic tools, and install and update simple, basic security programs,
virus protection, and system patches
Skill Level 2
Administer, configure, and troubleshoot security programs and mechanisms, and
analyze the impact of patches and updates on systems and networks
Skill Level 3
Plan the administration and technical operationalization of security programmes, and
investigate security breaches in information, system, and network access
Security Administration
Skill Description
Administer, configure, and update security programs and mechanisms, including the application of system
patches to ensure that enterprise assets are adequately protected against threats. This also includes the
authorization, management, and monitoring of access control permissions and/or rights to various IT facilities.
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Skills Descriptions
Skill Level 1
Design secure systems and define security specifications of components, integrating
appropriate security controls
Skill Level 2
Design a security blueprint and direct the design of a robust and coherent security
architecture, based on a suite of security solutions and key design principles
Skill Level 3
Establish organizational guidelines and principles for the design of security architecture
and controls, and drive the enhancement of organization-wise security systems
Security Architecture
Skill Description
Design security architectures and controls; either embedding of security principles into the design of architectures
to mitigate the risks posed by new technologies and business practices, or the actual design and specification of
implementable security components, along with accompanying control measures, to meet defined business
needs.
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Skills Descriptions
Skill Level 1
Proactively identifying information security risks in business operations and
implementing security guidelines and protocols, in line with corporate security policies
Skill Level 2
Establishing corporate security policies, frameworks, and standards, monitoring their
implementation and compliance with them to manage security risks
Skill Level 3
Designing and developing corporate information security policies, guidelines,
frameworks, and standards based on anticipated security threats and emerging trends
in information security management to set targets for the organization’s information
security management
Security Governance
Skill Description
Design, develop and disseminate corporate security policies, frameworks, and guidelines to ensure that day-
today business operations are well protected against vulnerabilities, threats, and risks, support organizational
decision-making, and manage stakeholders’ relationships.
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Skills Descriptions
Skill Level 1
Apply existing security standards and align controls, procedures, processes and
activities to comply with identified security requirements
Skill Level 2
Establish, monitor and improve security in the organization in line with the
requirements of the standards applied, and the benchmarks set in the review process
Skill Level 3
Review organization's security policies, procedures, and guidelines against emerging
trends and industry best practices. Identify new trends and developments in security
and incorporate suitable protection in the standard's implementation
Security Standards
Skill Description
Develop, review, and communicate clear security requirements and standards within an organization that are
aligned to the organization's values and business objectives. This encompasses the identification and
implementation of suitable security controls for all assets in the organization.
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Skills Descriptions
Skill Level 1
Perform defined tasks to monitor service delivery against service level agreements and
maintain records of relevant information. Analyze service delivery performance to
identify actions required to maintain or improve levels of service. Initiate and report on
actions to maintain or improve levels of service.
Skill Level 2
Ensure that service delivery meets agreed service levels. Negotiate service level
requirements and agreed service levels with customers. Diagnose service delivery
problems and initiates actions to maintain or improve levels of service. Establish and
maintain operational methods, procedures and facilities and review them regularly for
effectiveness and efficiency.
Skill Level 3
Ensure that service delivery is monitored effectively and that identified actions to
maintain or improve levels of service are implemented. Ensure that service level
agreements are complete and cost-effective. Ensure that operational methods,
procedures, facilities and tools are established, reviewed and maintained. Review
service delivery to ensure that agreed targets are met. Negotiate with relevant parties
in respect of disruptions and major amendments to the provision of services.
Service Level Management
Skill Description
Carry out the following activities:
- planning, the complete service provision, to meet customer business requirements
- negotiating, implementing and monitoring service level agreements
- managing operational facilities to provide the agreed levels of service
- identifying opportunities to improve service delivery and future trends and their impact .
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Skills Descriptions
Skill Level 1
Design simple software architecture components, assessing functionality of different
elements, and produce software architecture documentation
Skill Level 2
Create a software architecture blueprint based on a broad architecture concept, and
business and user requirements
Skill Level 3
Translate complex software ideas and concepts into an architecture blueprint and
establish key software architecture principles and methodologies
Software Architecture
Skill Description
Create and refine the overall plan for the software architecture, including the building of an architecture for
functional specifications starting from defined business requirements as well as the consideration and
incorporation of various controls, functionality, and interoperability of different elements into an architecture model
which describes the overall architecture in hardware, software, databases, and third party frameworks that the
software will use or interact with.
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Skills Descriptions
Skill Level 1
Apply standard scripts and tools to deploy software products, and document release
and deployment activities as well as modifications to software configurations
Skill Level 2
Identify appropriate scripts and tools, and configure software products to run effectively
on various platforms
Skill Level 3
Establish and revise an effective release and configuration plan, and evaluate
configuration test results to recommend modifications to the product or deployment
process
Software Configuration
Skill Description
Configure software products and apply scripts and automation tools to integrate and deploy software releases to
various platforms and operating environments. This includes subsequent modification to software configuration,
based on outcomes of systems and/or configuration tests.
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Skills Descriptions
Skill Level 1
Design simple software components, assessing functionality of different elements, and
produce design documentation
Skill Level 2
Create a software design blueprint based on a broad design concept, and business
and user requirements
Skill Level 3
Translate complex software ideas and concepts into a design blueprint and establish
key design principles and methodologies
Software Design
Skill Description
Create and refine the overall plan for the design of software, including the design of functional specifications
starting from defined business requirements as well as the consideration and incorporation of various controls,
functionality, and interoperability of different elements into a design model which describes the overall
architecture in hardware, software, databases, and third party frameworks that the software will use or interact
with.
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Skills Descriptions
Skill Level 1
Elicit requirements for software life cycle working practices and automation and select
the software life cycle working practices for software components and micro-services,
and deploy automation to achieve well-engineered and secure outcomes.
Skill Level 2
Collaborate with those responsible for ongoing software life cycle management to
select, adopt and adapt working practices and support deployment of the working
environment for software life cycle working practices; provide effective feedback to
encourage development of software life cycle working practices and contribute to
identifying new domains within the organization where software life cycle working
practices can be deployed.
Skill Level 3
Deliver software life cycle working practices to achieve business objectives and work
with others to integrate organizational policies, standards and techniques across the
full software life cycle; develop and deploy the working environment supporting
software life cycle practices for strategic, large and complex products and services;
lead activities to manage risks associated with software life cycle working practices.
Software Development Lifecyle
Skill Description
Establish and deploy an environment for developing, continually improving, and securely operating software
products and services. This includes establishing secure and reliable software lifecycle principles and practices,
developing a supporting framework of methods, procedures, techniques, tools, and people with required skills,
knowledge and competencies, defining, controlling and improving software life cycle processes, and establishing
software architecture and design principles to enable the desired life cycle processes.
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Skills Descriptions
Skill Level 1
Contribute to the collection of evidence and the conduct of reviews of software quality,
and examine records for evidence that appropriate testing and other software quality
control activities have taken place.
Skill Level 2
Plan, organize and conduct software quality assessments for software developed
internally, and for externally provided software; collect the findings and identify
corrective action.
Skill Level 3
Plan, organize and conduct software quality assessments of complex domains areas,
cross-functional areas, and across the supply chain, and identify opportunities to
improve organizational control mechanisms; oversee the software quality assurance
activities of others, providing advice and expertise to support assurance activity
Software Quality Assurance
Skill Description
Assure, through ongoing and periodic assessments and reviews, that the organization’s software quality
objectives are being met to provide confidence to internal and external stakeholders that software quality
requirements will be fulfilled. The software quality assurance findings and reports may provide evidence and
recommendations for software quality improvement programs.
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Skills Descriptions
Skill Level 1
Draft simple test scenarios, and perform software testing procedures, highlighting bugs
or glitches affecting performance
Skill Level 2
Design test scenarios and implement new or complex tests, investigating issues or
gaps between actual and expected results
Skill Level 3
Define the testing objectives and criteria for success and oversee the testing and
follow-up process for software products
Software Testing
Skill Description
Assess and test the overall effectiveness and performance of an application, involving the setting up of suitable
testing conditions, definition of test cases and/or technical criteria.
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Skills Descriptions
Skill Level 1
Develop a solution architecture and prepare a technical blueprint for a given area,
demonstrating how the solution addresses requirements
Skill Level 2
Establish frameworks and determine relevant tools and techniques to guide the
development of IT solutions
Skill Level 3
Synthesize new trends and developments in or beyond the ICT industry, and lead the
development of innovative and ground-breaking solutions that have significant industry
impact
Solution Architecture
Skill Description
Design or refine a solution blueprint or structure to guide the development of IT solutions in hardware, software,
processes, or related components, to meet current and future business needs. The solution architecture
developed may lead to broad or specific changes to IT services, operating models and processes, and should
provide a framework to guide the development and modification of solutions.
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Skills Descriptions
Skill Level 1
Design simple components of solutions, assessing the functionality of different
elements, produce design and implementation documentation
Skill Level 2
Create a solution design blueprint and implementation plan based on a broad concept,
and business and user requirements
Skill Level 3
Translate complex solution ideas and concepts into a design blueprint and
implementation plan, establishing key principles and methodologies
Solution Design and Implementation
Skill Description
Create and refine the overall plan for the design and implementation of solutions, including the design of
functional specifications starting from defined business requirements as well as the consideration and
incorporation of various controls and interoperability of different elements.
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Skills Descriptions
Skill Level 1
Identify key stakeholder relationships, needs, and interests, and coordinate with
stakeholders on a day-to-day basis
Skill Level 2
Serve as the organization's main contact point for stakeholder communications,
clarifying responsibilities among stakeholders, and engaging them to align expectations
Skill Level 3
Develop a stakeholder engagement plan and negotiate with stakeholders to arrive at
mutually-beneficial arrangements
Stakeholder Management
Skill Description
Manage stakeholder expectations and needs by aligning those with requirements and objectives of the
organization. This involves planning of actions to effectively communicate with, negotiate with, and influence
stakeholders.
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Skills Descriptions
Skill Level 1
Analyze strategies for critical business functions to ensure plans are within risk
mitigation factors
Skill Level 2
Evaluate strategies for critical business functions to ensure plans are realistic and
reflect health of business
Skill Level 3
Develop plans and programs for strategy implementation, manage their fulfilment, and
ensure that business objectives are achieved
Strategy Implementation
Skill Description
Execute and implement operational and tactical-level action plans in alignment with the organization's business
strategies.
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Skills Descriptions
Skill Level 1
Supporting the development of new strategies and plans, implementing existing
policies and strategies, and developing resource allocation plans accordingly.
Skill Level 2
Develop new strategies and policies that are forward-looking and take account of the
latest developments, and emerging trends.
Skill Level 3
Build actionable strategies that are forward-looking, anticipate strategic risks and focus
on measurable results.
Strategy Planning
Skill Description
Develop organizational strategies and policies by analyzing the impact of internal and external influencing factors
and seeking consultation from the relevant stakeholders.
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Skills Descriptions
Skill Level 1
Perform basic compatibility assessments and integrate selected system components
according to a plan
Skill Level 2
Determine interoperability of system components and develop a system integration
plan
Skill Level 3
Design a feasible integration roadmap, monitor system integration outcomes and drive
enhancements to integration plans
System Integration
Skill Description
Develop and implement a roadmap and specific integration solutions to facilitate integration of various ICT
components and optimize inter-operability of systems and their interfaces. This includes the integration of various
architectural components such as networks, servers, system platforms and their interfaces.
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Skills Descriptions
Skill Level 1
Design systems and components based on determined specifications
Skill Level 2
Evaluate and review systems designs
Skill Level 3
Formulate the organization's policies, standards, guidelines, and methods for system
design
Systems Design
Skill Description
Design systems to meet specific business and user requirements that are compatible with established system
architectures, as well as organizational and performance standards.
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Skills Descriptions
Skill Level 1
Use technology concepts, tools, and techniques to identify patterns in problems and
develop solutions
Skill Level 2
Modify existing technology concepts, tools, and techniques to develop different
solutions
Skill Level 3
Develop and create new solutions using technology concepts, tools, and techniques,
and apply them also to other problems
Technical Understanding
Skill Description
Use technology concepts, tools, and techniques to interpret and understand information, solve problems and
guide decision-making.
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Skills Descriptions
Skill Level 1
Assist in the production of technical documentation, and verify that technical
documentation is kept up to date, and mirrors the technical state of the
system/process/project documented
Skill Level 2
Produce technical documentation for smaller systems/processes/projects, checking
that all technical documents that should be in place are in place, are complete, correct,
and up to date; provide feedback to those managing the process of technical
documentation in case something is going wrong
Skill Level 3
Manage the process of technical documentation, ensuring that all existing and newly
created systems/processes/projects have the technical documentation they require,
and that this documentation is complete, correct, up to date, and complying with all
relevant business, contractual and legal requirements; where required, ensure
management approval of technical documentation
Technical Documentation
Skill Description
Plan, direct, and coordinate preparation of technical documentation to ensure that business requirements are
met. Monitor the status of projects to ensure technical documentation is submitted according to schedule. Review
and verify technical documents for completeness, correctness, and compliance with business, contractual and
legal requirements. Submit technical documentation to management for approval, as required.
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Skills Descriptions
Skill Level 1
Identify and document the basic tools, test ware, resources, and processes to carry out
required tests
Skill Level 2
Determine requirements and develop a phase test plan, identifying optimal schedules
and means for executing test scripts
Skill Level 3
Define testing objectives, and design a master test plan including a series of
systematic test procedures to achieve them; develop a test strategy and establish
testing policies, guidelines, and metrics in accordance with internal and external
standards
Test Planning
Skill Description
Develop a test strategy and systematic test procedures to verify and ensure that a product, system or technical
solution meets its design specification as well as the performance, load and volume levels set out. This includes
the ability to define when different requirements will be verified across the product life stages, the tools used to
perform the test, and the data and/or resources needed to conduct the tests and testware in test cases, test
scripts, test reports and test plans required.
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Skills Descriptions
Skill Level 1
Coach teams in the practices and methodologies that are needed in the job function
Skill Level 2
Evaluate the effectiveness of Training sessions, and the quality of learning content and
assess the transition the team in undergoing
Skill Level 3
Formulate the organization's Training frameworks, processes, and standards to drive
the adoption of professional development
Training
Skill Description
Provide Training sessions, processes and standards to support the development of people in your area of
responsibility
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Skills Descriptions
Skill Level 1
Applies standard techniques and tools for developing user stories and eliciting user
experience requirements; organizes and structures user experience analysis;
Works with stakeholders to prioritize requirements and resolve conflicts.
Skill Level 2
Selects appropriate techniques and tools to develop user stories and elicit user
experience requirements in complex situations; identifies and describes the design
goals for systems, products, services and devices and identifies the roles of affected
stakeholder groups. Resolves potential conflicts between differing user requirements
and also specifies measurable criteria for the required usability and accessibility of
systems, products, services and devices.
Skill Level 3
Determines the approaches to be used for user experience analysis and plans and
manages user experience and accessibility analysis activities; provides expert advice
and guidance to support the adoption and adaptation of agreed approaches, and also
develops user experience tools, techniques and standards as part of the organization's
framework for user-centered design
User Experience
Skill Description
Identifying, analyzing, clarifying, and communicating the context of use;
describing users’ goals, tasks and the environment within which the systems, products, services or devices will
be used;
creating and describing personas to represent key user segments;
agreeing user experience design goals;
analyzing and prioritizing user experience needs with stakeholders;
understanding and specifying user experience and user accessibility requirements for all potential users.
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Skills Descriptions
Skill Level 1
Translate key user experience concepts and guidelines into simple wireframes,
proposing elements of aesthetics and accessibility that would impact the user
experience
Skill Level 2
Analyze and understand the desired experience for target users of IT products and/or
services, and develop solutions to address gaps in the overall user experience
Skill Level 3
Create user experience design concepts, develop user flow charts, and drive
modifications or enhancements to the product or services features
User Experience Design
Skill Description
Conceptualize, project, and make enhancement of the user's interaction and engagement with an IT product
and/or service based on a robust analysis and understanding of the product and/or service's performance vis-à-
vis the user's desired experience and outcomes. This involves creating wire frames to adequately guide and
inform subsequent planning and development processes, and making enhancements to optimize the user's
experience of the product and/or service.
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Skills Descriptions
Skill Level 1
Identify functionalities and information flows to develop components of user interface
prototypes, making tweaks to graphical user interfaces
Skill Level 2
Design the information architecture, process flow, and user interface prototypes as well
as graphical user interfaces
Skill Level 3
Direct the development of prototypes and user interfaces, and customize complex
graphical user interfaces
User Interface Design
Skill Description
Design user interfaces for machines and software, incorporating visual, technical, and functional elements that
facilitate ease of access, understanding, and usage. This would involve adding, removing, modifying, or
enhancing elements to make the user's interaction with the product as seamless as possible.
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Skills Descriptions
Skill Level 1
Applies standard methods to support user research initiatives; engages effectively with
users and customer representatives to generate high-quality research and documents
and shares the outcomes of user research.
Skill Level 2
Conducts generative research for the development of systems, products, services or
devices; plans own user research activities and facilitates input from users and
stakeholders.
Collects and analyses user research data. Supports synthesis of research and the
creation of insights, reports and presentations; and also contributes to the selection of
the user research approaches for projects and initiatives.
Skill Level 3
Plans and drives user research activities providing expert advice and guidance to
support the adoption of agreed approaches; determines the approaches to be used for
including users in generative research.
Leads the collection and analysis of user research data. Synthesizes research,
develops insights and presents conclusions to inform decision-making and drive
actions. Contributes to the development of organizational methods and standards for
user research.
User Research Methods
Skill Description
User research has a different set of responsibilities to academic research or user requirements elicitation. User
research incorporates significant involvement of users to generate deep understanding and uncover new
opportunities for systems, products, services or devices. This may include using ethnography, observation
techniques, task analysis, and other methodologies that incorporate both the social and technological context;
identifying target users and segments in order to maximize the chances of design success for systems, products,
services, or devices, and also including a range of users in research activities to capture the diversity of users'
behaviors, needs and motivations.
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Skills Descriptions
Skill Level 1
Analyze user's desired needs to identify and design solutions and conduct observation
studies to uncover usability issues in the organization's products
Skill Level 2
Oversee user testing activities to create design concepts and solutions, and develop
test plans for the conduct of observation studies involving different levels of
experienced users, to evaluate the organization's products' ease of use
Skill Level 3
Establish user needs analysis frameworks to anticipate user's future needs and
establish test metrics and goals for usability testing
User Testing and Usability Testing
Skill Description
Conduct and manage user tests to validate the feasibility of design, evaluate its functionality and ease of use as
part of the user-centered design process.
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Skills Descriptions
Skill Level 1
Monitor vendor's performance and resolve contractual issues
Skill Level 2
Develop and sustain vendor relationships and manage vendor's performance
Skill Level 3
Establish organization's expectations of vendors and manage critical vendor interaction
Vendor Management
Skill Description
Manage vendor relationships by ensuring performance as per contracts, operations within standards established
by the organization, such as adherence to safety, security, and compliance standards.
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Skills Descriptions
Skill Level 1
Supporting cyber security risk assessments and applying and maintaining of identified
cyber security controls; contributing to the identification of cyber security vulnerabilities,
threats, and risks.
Understanding the principles of cyber security and supporting the
efforts to maintain this.
Skill Level 2
Providing guidance on the application and operation of physical, procedural, and
technical cyber security controls, and explaining their purpose; carrying out cyber
security risk assessments and treatment and designing alternate solutions or controls
and ensures they mitigate identified cyber security risks.
Skill Level 3
Developing and communicating corporate cyber security policy, standards, and
guidelines, and driving adoption and adherence to them by applying cyber security
monitoring and analysis tools. Contributing to the development of organizational
strategies that address cyber security requirements, and proactively assesses impact
on business strategies, benefits, and risks
Cyber Security
Skill Description
Develop cyber risk assessment, treatment and management techniques and methods to ensure the
confidentiality, integrity, and availability of all systems in the cyber space. Applies a number of analytical and
scientific methods to manage the identified cyber risks using various cyber security monitoring and analysis tools.
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Skills Descriptions
Skill Level 1
Having a basic understanding of the ISR content, how to implement the requirements
and controls and/or assess its implementation; having a background in information
security and a sounder understanding of at least two of the ISR areas.
Skill Level 2
Good understanding of ISR requirements and controls, , how to implement the
requirements and controls and/or assess its implementation; having a good
understanding of the principles of information security and of at least six of the ISR
areas.
Skill Level 3
Understanding the ISR requirements and controls very well, as well as their
implementation and/or assessment; being able to contribute to further developments of
ISR content and educate others about its content.
ISR
Skill Description
Understand the requirements and controls stated in ISR, the difference between requirements and controls, how
to implement them, and how to assess that they have been implemented correctly.
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